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Tobacco General Reviews - 1,562 Review - 9.5/10

Nov 27, 2024
TobaccoGeneral is an online retailer specializing in tobacco-related products including pipe tobacco, cigars, cigar accessories, hookah, hookah accessories, shisha, and featuring free-shipping deals. They offer wholesale prices, great quality, and quick shipping.
Circle of Excellence - Tobacco General

2013
Winner

Circle of
Excellence

2 years

Tobacco General Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.6 /10
Product Selection9.4 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.7 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

9%12%

Negative

4%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

7.1 out of 10

Variety of Shipping Options

Desired shipping options were available

8.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.8 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Tobacco General

Showing 521 - 540 of 1,562

bob

Site Experience Feedback

May 05, 2024

Great deal


Post-Delivery Feedback

May 22, 2024

I buy loose tobacco and always have a year supply on hand.

bubbers

Site Experience Feedback

May 21, 2024

i didn't have any problems finding what i wanted

OKIE

Site Experience Feedback

May 21, 2024

i have tried other companies that can not measure up to this one for price or service.

Dani

Site Experience Feedback

May 21, 2024

Good every time!

Ricky

Site Experience Feedback

May 20, 2024

Always get My order on time

Jason

Site Experience Feedback

May 20, 2024

Good service, easy to order

no

Site Experience Feedback

May 20, 2024

ok

Ricky

Site Experience Feedback

May 08, 2024

Very good.


Post-Delivery Feedback

May 20, 2024

I have ordered tobacco and tubes from Tobacco General several times and always had a good experience with their products and packaging.

Nine

Site Experience Feedback

May 10, 2024

Past Orders always completed in a timely manner

alexb2002

Site Experience Feedback

May 19, 2024

Thank you

Scare

Site Experience Feedback

May 08, 2024

It's been good

FOOT

Site Experience Feedback

May 19, 2024

YOUR EASY AND GOOD

T-Dawg

Site Experience Feedback

May 18, 2024

Shipping is a bit slow, but overall I am very happy with my purchases from this company.

6TOE

Site Experience Feedback

May 18, 2024

Everything went smooth. Is there a phone friendly version of the website. It looked like a desktop on my phone. Prices are great.

Pat

Site Experience Feedback

May 08, 2024

Never had an issue with my orders


Post-Delivery Feedback

May 17, 2024

I would recommend

Rattlesnake

Site Experience Feedback

May 17, 2024

All good,accept shipping little high.

Online Shopper

Site Experience Feedback

May 17, 2024

Good

J

Site Experience Feedback

Apr 10, 2024

Tobacco General used to provide “Free Shipping” on orders over a certain $ amount, they no longer do. They blame Covid for this, however, Covid was several years ago. They also used to provide the occasional discount coupon by email, the only email I’ve received from them in years is to confirm my order when placed.


Post-Delivery Feedback

May 17, 2024

I ordered the wrong size tubes in error, I ordered 100’s and my husband wanted king size. I tried to call, to email, etc customer service to inquire about an exchange. That was several weeks ago and I’ve yet to get a response.

Shirleya

Post-Delivery Feedback

May 16, 2024

Have been buying from the general for years. Always good prices and speedy delivery.

slappy135

Site Experience Feedback

May 16, 2024

I am always satisfied with the product