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Tobacco General Reviews - 1,562 Review - 9.5/10

Nov 27, 2024
TobaccoGeneral is an online retailer specializing in tobacco-related products including pipe tobacco, cigars, cigar accessories, hookah, hookah accessories, shisha, and featuring free-shipping deals. They offer wholesale prices, great quality, and quick shipping.
Circle of Excellence - Tobacco General

2013
Winner

Circle of
Excellence

2 years

Tobacco General Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.6 /10
Product Selection9.4 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.7 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

9%12%

Negative

4%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

7.1 out of 10

Variety of Shipping Options

Desired shipping options were available

8.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.8 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Tobacco General

Showing 501 - 520 of 1,562

Online Shopper

Site Experience Feedback

May 25, 2024

Ok

Mrs. Genovesi1

Site Experience Feedback

May 03, 2024

It's always a pleasure buying tobacco products from you for my husband. Everything is always packed well, and the tobacco is always fresh.

Smokin Joe

Site Experience Feedback

May 24, 2024

I've been ordering from Tabacco General for the last 5 years.Ive never had an issue with TB great customer service They have the best prices & fast delivery..5 pound bag every 2 months 50$ you can't beat it.I went from spending 4000$ a year to 400$ simple math never go back to buying cartons and definitely stick with T General.

Cindy

Site Experience Feedback

May 24, 2024

I like the price easy to find what I am looking for

Kyyoty

Site Experience Feedback

May 06, 2024

I had an excellent experience at Tobacco General. As I have had the 4 times before.


Post-Delivery Feedback

May 24, 2024

I have been purchasing tobacco here for the past 3 years and have absoutely no complaints.

GMA

Site Experience Feedback

May 06, 2024

all good


Post-Delivery Feedback

May 24, 2024

Great price but high shipping costs

cc79

Post-Delivery Feedback

May 24, 2024

Received exactly what wanted

Pickle

Site Experience Feedback

May 10, 2024

I use my phone for everything online and your website is next to impossible to read it's so tiny everything on there is very tiny and hard to read. Have to expand the screen and keep going back and forth back and forth and it's pretty frustrating. The other thing that surprised me is there's no way to talk to a human for immediate answers. You have to email everything.


Post-Delivery Feedback

May 24, 2024

The phone number on their website does not work and the only other way to talk to them is through email which often you need answers now not when they decide to respond to your email. There was no immediate customer support.

Tiny Dancer

Site Experience Feedback

May 13, 2024

It was easy to place my order for the products that I needed to restock.

Noneya

Site Experience Feedback

May 23, 2024

It was goodnes

Karl

Site Experience Feedback

May 23, 2024

Quick easy and so far it's been reliable

smoker

Site Experience Feedback

May 23, 2024

good

Gordy

Site Experience Feedback

May 13, 2024

I've never had a problem dealing with them.


Post-Delivery Feedback

May 23, 2024

All went well as usual.

Magoo

Site Experience Feedback

May 23, 2024

Was a good experience

Pacific Islander….

Site Experience Feedback

May 05, 2024

…living in HAWAII the MAILING or SHIPPING is so EXPENSIVE… I order from TOBACCO GENERAL because of the shipping prices… Hawaii is part is of the UNITED STATES but we are on a ISLAND and separated by the ocean…


Post-Delivery Feedback

May 23, 2024

Honestly, the price of SHIPPING is what I was looking at. You have an AMAZING VARIETY of products. Being in HAWAII…we pay a lot for SHIPPING supplies across the “OCEAN”. I really had a EASY time filling out the order and we received it FAST.

Bud

Site Experience Feedback

May 22, 2024

Hope it’s good

Online Shopper

Site Experience Feedback

May 22, 2024

Love ordering at least every 6 months

Hoppe

Site Experience Feedback

May 22, 2024

Good n helpful

Kat

Site Experience Feedback

May 22, 2024

It's all good

Nikki

Site Experience Feedback

May 22, 2024

Website is clunky but the product is great and shipping is easy;