Tobacco General Reviews - 1,562 Review - 9.5/10
2013
Winner
Circle of
Excellence
2 years
Tobacco General Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.5 /10 |
Product Met Expectations | 9.7 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.5out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 86% |
Neutral | 9% | 12% |
Negative | 4% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
7.1 out of 10
Variety of Shipping Options
Desired shipping options were available
8.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.8 out of 10
Returns Process
Satisfaction with the returns process
10.0 out of 10
Recent Reviews for Tobacco General
Showing 501 - 520 of 1,562
Online Shopper
Site Experience Feedback
May 25, 2024
Ok
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Mrs. Genovesi1
Site Experience Feedback
May 03, 2024
It's always a pleasure buying tobacco products from you for my husband. Everything is always packed well, and the tobacco is always fresh.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Smokin Joe
Site Experience Feedback
May 24, 2024
I've been ordering from Tabacco General for the last 5 years.Ive never had an issue with TB great customer service They have the best prices & fast delivery..5 pound bag every 2 months 50$ you can't beat it.I went from spending 4000$ a year to 400$ simple math never go back to buying cartons and definitely stick with T General.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cindy
Site Experience Feedback
May 24, 2024
I like the price easy to find what I am looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kyyoty
Site Experience Feedback
May 06, 2024
I had an excellent experience at Tobacco General. As I have had the 4 times before.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Kyyoty
Post-Delivery Feedback
May 24, 2024
I have been purchasing tobacco here for the past 3 years and have absoutely no complaints.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
GMA
Site Experience Feedback
May 06, 2024
all good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
GMA
Post-Delivery Feedback
May 24, 2024
Great price but high shipping costs
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
cc79
Post-Delivery Feedback
May 24, 2024
Received exactly what wanted
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Pickle
Site Experience Feedback
May 10, 2024
I use my phone for everything online and your website is next to impossible to read it's so tiny everything on there is very tiny and hard to read. Have to expand the screen and keep going back and forth back and forth and it's pretty frustrating. The other thing that surprised me is there's no way to talk to a human for immediate answers. You have to email everything.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pickle
Post-Delivery Feedback
May 24, 2024
The phone number on their website does not work and the only other way to talk to them is through email which often you need answers now not when they decide to respond to your email. There was no immediate customer support.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: 1
- Full ratings for this review »
Tiny Dancer
Site Experience Feedback
May 13, 2024
It was easy to place my order for the products that I needed to restock.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Noneya
Site Experience Feedback
May 23, 2024
It was goodnes
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Karl
Site Experience Feedback
May 23, 2024
Quick easy and so far it's been reliable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
smoker
Site Experience Feedback
May 23, 2024
good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
- Full ratings for this review »
Gordy
Site Experience Feedback
May 13, 2024
I've never had a problem dealing with them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gordy
Post-Delivery Feedback
May 23, 2024
All went well as usual.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Magoo
Site Experience Feedback
May 23, 2024
Was a good experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Pacific Islander….
Site Experience Feedback
May 05, 2024
…living in HAWAII the MAILING or SHIPPING is so EXPENSIVE… I order from TOBACCO GENERAL because of the shipping prices… Hawaii is part is of the UNITED STATES but we are on a ISLAND and separated by the ocean…
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Pacific Islander….
Post-Delivery Feedback
May 23, 2024
Honestly, the price of SHIPPING is what I was looking at. You have an AMAZING VARIETY of products. Being in HAWAII…we pay a lot for SHIPPING supplies across the “OCEAN”. I really had a EASY time filling out the order and we received it FAST.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Bud
Site Experience Feedback
May 22, 2024
Hope it’s good
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- Full ratings for this review »
Online Shopper
Site Experience Feedback
May 22, 2024
Love ordering at least every 6 months
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hoppe
Site Experience Feedback
May 22, 2024
Good n helpful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kat
Site Experience Feedback
May 22, 2024
It's all good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nikki
Site Experience Feedback
May 22, 2024
Website is clunky but the product is great and shipping is easy;
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »