Tobacco General Reviews - 1,562 Review - 9.5/10
2013
Winner
Circle of
Excellence
2 years
Tobacco General Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.5 /10 |
Product Met Expectations | 9.7 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.5out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 86% |
Neutral | 9% | 12% |
Negative | 4% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
7.1 out of 10
Variety of Shipping Options
Desired shipping options were available
8.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.8 out of 10
Returns Process
Satisfaction with the returns process
10.0 out of 10
Recent Reviews for Tobacco General
Showing 481 - 500 of 1,562
Rondawg1974
Site Experience Feedback
May 29, 2024
I love the easy access on site..i also like the cheap prices on your cigars..i have used this site for the last couple years every month and spent just under $50 for 4 carton of show filter Cigars..the price cannot be beat..
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Moon
Site Experience Feedback
May 29, 2024
It was a very good first experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MN girl
Site Experience Feedback
May 08, 2024
It was very easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Brian
Site Experience Feedback
May 19, 2024
Website is not complicated and works well enough to conduct as might be expected.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Brian
Post-Delivery Feedback
May 28, 2024
Have always provided very good service and will continue purchasing from Tobacco General.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: 9
- Full ratings for this review »
PorkChop
Site Experience Feedback
May 13, 2024
Generally very reliable, need to have more shipping offers and discounts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Joe-Jo
Post-Delivery Feedback
May 28, 2024
I found this great Tabacco company a fe years back. They have every type of tabacco and tabacco products I ever seen. I order from them all the time and their prices and shipping are awesome. You ought to start buying from them.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Robjique
Site Experience Feedback
May 28, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
G
Site Experience Feedback
May 18, 2024
being on a limited income..social security..it is wonderful to find an economical way to feed my vice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
G
Post-Delivery Feedback
May 28, 2024
I recommend Tobacco General to all my senior friends..I'm thankful for reasonable pricing that fits in my budget of living on a fixed income.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Charles
Site Experience Feedback
May 28, 2024
Website easy to navigate. Wish I could delete old payment methods..ie; credit cards
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Rick42m
Site Experience Feedback
May 14, 2024
All ok
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rick42m
Post-Delivery Feedback
May 28, 2024
Had no problems and got the order early
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
I h 1983
Site Experience Feedback
May 27, 2024
Half the price of my local tobbaco shop Thanks tobbaco general
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Suebdoo
Site Experience Feedback
May 27, 2024
When I add to my cart, the page sticks and I have to hit the back button to continue.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Danny Luong
Site Experience Feedback
May 27, 2024
My last order, the cigarettes were damp, so it was difficult to burn. I hope that won't happen this time again.. :)
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
- Full ratings for this review »
Lippa
Site Experience Feedback
May 27, 2024
Excellent pricing and quick delivery
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
May 27, 2024
Quick and easy. Great selection of products. Easy checkout. Very pleased
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
sunsetatdawn
Site Experience Feedback
May 09, 2024
I miss the free shipping when spending over $120, but otherwise satisfied overall and much better than finding and buying the products in store.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
sunsetatdawn
Post-Delivery Feedback
May 27, 2024
I really miss the ability to get free shipping with a $120 order, but the shipping charges aren't too bad and there are plenty of choices to choose from. A much better option than paying an arm and a leg for it in a smoke shop.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Satisfied Smoker
Site Experience Feedback
May 27, 2024
Tobacco General consistently has the best prices for at home cigarette production (tobacco and tubes). Their website is no nonsense and easy to navigate. Shipping costs are a little high but seemingly in line with postage rates (no additional "handling" fees, it seems).
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
forealagain
Site Experience Feedback
May 26, 2024
everything was simple and easy,
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mowerman2
Site Experience Feedback
May 04, 2024
Ordered tubes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mowerman2
Post-Delivery Feedback
May 26, 2024
Great service
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Elohim
Site Experience Feedback
May 25, 2024
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »