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Tobacco General Reviews - 1,562 Review - 9.5/10

Nov 27, 2024
TobaccoGeneral is an online retailer specializing in tobacco-related products including pipe tobacco, cigars, cigar accessories, hookah, hookah accessories, shisha, and featuring free-shipping deals. They offer wholesale prices, great quality, and quick shipping.
Circle of Excellence - Tobacco General

2013
Winner

Circle of
Excellence

2 years

Tobacco General Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.6 /10
Product Selection9.4 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.7 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

9%12%

Negative

4%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

7.1 out of 10

Variety of Shipping Options

Desired shipping options were available

8.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.8 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Tobacco General

Showing 481 - 500 of 1,562

Rondawg1974

Site Experience Feedback

May 29, 2024

I love the easy access on site..i also like the cheap prices on your cigars..i have used this site for the last couple years every month and spent just under $50 for 4 carton of show filter Cigars..the price cannot be beat..

Moon

Site Experience Feedback

May 29, 2024

It was a very good first experience

MN girl

Site Experience Feedback

May 08, 2024

It was very easy to use.

Brian

Site Experience Feedback

May 19, 2024

Website is not complicated and works well enough to conduct as might be expected.


Post-Delivery Feedback

May 28, 2024

Have always provided very good service and will continue purchasing from Tobacco General.

PorkChop

Site Experience Feedback

May 13, 2024

Generally very reliable, need to have more shipping offers and discounts.

Joe-Jo

Post-Delivery Feedback

May 28, 2024

I found this great Tabacco company a fe years back. They have every type of tabacco and tabacco products I ever seen. I order from them all the time and their prices and shipping are awesome. You ought to start buying from them.

Robjique

Site Experience Feedback

May 28, 2024

Good

G

Site Experience Feedback

May 18, 2024

being on a limited income..social security..it is wonderful to find an economical way to feed my vice


Post-Delivery Feedback

May 28, 2024

I recommend Tobacco General to all my senior friends..I'm thankful for reasonable pricing that fits in my budget of living on a fixed income.

Charles

Site Experience Feedback

May 28, 2024

Website easy to navigate. Wish I could delete old payment methods..ie; credit cards

Rick42m

Site Experience Feedback

May 14, 2024

All ok


Post-Delivery Feedback

May 28, 2024

Had no problems and got the order early

I h 1983

Site Experience Feedback

May 27, 2024

Half the price of my local tobbaco shop Thanks tobbaco general

Suebdoo

Site Experience Feedback

May 27, 2024

When I add to my cart, the page sticks and I have to hit the back button to continue.

Danny Luong

Site Experience Feedback

May 27, 2024

My last order, the cigarettes were damp, so it was difficult to burn. I hope that won't happen this time again.. :)

Lippa

Site Experience Feedback

May 27, 2024

Excellent pricing and quick delivery

Online Shopper

Site Experience Feedback

May 27, 2024

Quick and easy. Great selection of products. Easy checkout. Very pleased

sunsetatdawn

Site Experience Feedback

May 09, 2024

I miss the free shipping when spending over $120, but otherwise satisfied overall and much better than finding and buying the products in store.


Post-Delivery Feedback

May 27, 2024

I really miss the ability to get free shipping with a $120 order, but the shipping charges aren't too bad and there are plenty of choices to choose from. A much better option than paying an arm and a leg for it in a smoke shop.

Satisfied Smoker

Site Experience Feedback

May 27, 2024

Tobacco General consistently has the best prices for at home cigarette production (tobacco and tubes). Their website is no nonsense and easy to navigate. Shipping costs are a little high but seemingly in line with postage rates (no additional "handling" fees, it seems).

forealagain

Site Experience Feedback

May 26, 2024

everything was simple and easy,

Mowerman2

Site Experience Feedback

May 04, 2024

Ordered tubes


Post-Delivery Feedback

May 26, 2024

Great service

Elohim

Site Experience Feedback

May 25, 2024

Good