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Tobacco General Reviews - 1,562 Review - 9.5/10

Nov 27, 2024
TobaccoGeneral is an online retailer specializing in tobacco-related products including pipe tobacco, cigars, cigar accessories, hookah, hookah accessories, shisha, and featuring free-shipping deals. They offer wholesale prices, great quality, and quick shipping.
Circle of Excellence - Tobacco General

2013
Winner

Circle of
Excellence

2 years

Tobacco General Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.6 /10
Product Selection9.4 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.7 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

9%12%

Negative

4%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

7.1 out of 10

Variety of Shipping Options

Desired shipping options were available

8.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.8 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Tobacco General

Showing 461 - 480 of 1,562

Irma

Site Experience Feedback

May 21, 2024

As always, very easy to use.

Online Shopper

Site Experience Feedback

Jun 01, 2024

Na

Kyriah

Site Experience Feedback

Jun 01, 2024

I only wish the website has larger don't so I could read it more easily!

Lilprincess

Site Experience Feedback

Jun 01, 2024

It was great

Online Shopper

Site Experience Feedback

May 31, 2024

I like ordering from you but when I first started ordering shipping was only $25 and now it’s $85- so I might be ordering from someone else.i usually order every 3 months and I don’t mind paying shipping $40 but not $85isnt there a discount

Margo

Site Experience Feedback

May 31, 2024

so much cheeper

Cheri

Site Experience Feedback

May 23, 2024

Easy to use


Post-Delivery Feedback

May 31, 2024

Give them a try. I’ve been ordering from them for years and it’s easy to navigate the website and pay and products are in stock and shipping is prompt!

Rock

Site Experience Feedback

May 31, 2024

Easy to find what we want and shipping on time. I do feel like they should offer free shipping over a certain dollar amount. Also, we use Shargio filter tubes and on every box there is a discount coupon. It would be nice to be able to use them at Tobacco General. Also, I always sign up for discounts and savings offered by Tobacco General and have never received anything so I don't know why they ask if your would like to receive them.

Louie

Site Experience Feedback

May 23, 2024

very easy finding product and check out


Post-Delivery Feedback

May 31, 2024

Received in a timely manner.. happy that it is shipped via USPS.

Online Shopper

Site Experience Feedback

May 17, 2024

Good


Post-Delivery Feedback

May 31, 2024

Our delivery was not good. Ups did not deliver. The box was given to usps by ups and the post office wanted us to pick it up which is a 40 mile trip both ways. The box was also crushed on one corner and some of the filters were crushed.

Online Shopper

Site Experience Feedback

May 31, 2024

Good as always

Bubbles

Post-Delivery Feedback

May 30, 2024

I've been buying my tobacco from them for years. Always a good experience.

bongo

Site Experience Feedback

May 30, 2024

pleasant

Pam

Site Experience Feedback

May 30, 2024

I found the entire experience easy and the prices were great.

Gary

Site Experience Feedback

May 30, 2024

Very easy.

cher

Site Experience Feedback

May 30, 2024

Very easy to put the order together and finalize it to be processed. I think the shipping costs are a bit high. Over all the process is easy.

little stinker

Site Experience Feedback

May 30, 2024

very good experience

Tobaccodan

Post-Delivery Feedback

May 29, 2024

The prices are great and the shipping isn’t too pricey at all. The package arrived on time and in one piece. Worth it

Brenda

Site Experience Feedback

May 29, 2024

Great products at a cost you can afford!

Online Shopper

Site Experience Feedback

May 29, 2024

Experience good