Tobacco General Reviews - 1,562 Review - 9.5/10
2013
Winner
Circle of
Excellence
2 years
Tobacco General Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.5 /10 |
Product Met Expectations | 9.7 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.5out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 86% |
Neutral | 9% | 12% |
Negative | 4% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
7.1 out of 10
Variety of Shipping Options
Desired shipping options were available
8.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.8 out of 10
Returns Process
Satisfaction with the returns process
10.0 out of 10
Recent Reviews for Tobacco General
Showing 441 - 460 of 1,562
slim
Site Experience Feedback
May 22, 2024
suposte order over 120 dollars got free shipping why I order over 350 dollars still charge me shipping
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
Gitchi
Site Experience Feedback
Jun 04, 2024
The experience was overall great
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
chubby
Site Experience Feedback
Jun 04, 2024
this time it worked good sometimes it does not
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
J
Site Experience Feedback
May 27, 2024
The boxes of filters are arriving damaged-smashed & box broken
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
- Full ratings for this review »
J
Post-Delivery Feedback
Jun 04, 2024
Now that the post office is delivering, it seems to get here faster, which is unbelievable, one of the few things the Post Office does rightl
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 7
- Customer Support: 5
- Full ratings for this review »
Jenn
Site Experience Feedback
Jun 03, 2024
Easy quick cheap wish less for shipping hoping to receive quickly I’m almost out of tubes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ed
Site Experience Feedback
Jun 03, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
DrBob
Site Experience Feedback
Jun 03, 2024
Enjoy Life
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nun Ya
Post-Delivery Feedback
Jun 03, 2024
The items that I ordered are not easy to find! They had them and at a very good price!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Bandy
Site Experience Feedback
Jun 03, 2024
Very easy to use. No problems.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Papa G
Site Experience Feedback
Jun 03, 2024
Easy to navigate, competitive pricing. I feel the shipping prices should be free, or at least discounted, on orders over $100. I've been forced to remove items at checkout due to shipping cost. (Just a suggestion)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jun 03, 2024
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Flyboy
Site Experience Feedback
Jun 02, 2024
Good selection & price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Asa
Site Experience Feedback
Jun 02, 2024
always easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
titled
Post-Delivery Feedback
Jun 02, 2024
I told a few friends. I received all my products without damage to them, although one box was damaged that contained the overall cartons of tubes.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Jme
Site Experience Feedback
May 20, 2024
Surprised to see that we take a pic of ID now. I'm okay with it. Was pretty fast in confirming. Website is easy to navigate. Helpful to know what kind you like before purchasing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Myki
Post-Delivery Feedback
Jun 02, 2024
Easy to order and has everything I needed. Super quick shipping as well.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Baseballmom09$
Site Experience Feedback
Jun 02, 2024
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Puddin
Site Experience Feedback
May 16, 2024
Reordering, easy as pie
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Puddin
Post-Delivery Feedback
Jun 02, 2024
I have been using these products for a few years and they suit my taste just fine. I once messed up an order, and customer support quickly helped me. I highly recommend if you are in the market for tobacco products
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
carrie
Site Experience Feedback
Jun 01, 2024
easy to order..
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Birdhouse
Post-Delivery Feedback
Jun 01, 2024
Very Pleased with both products and services
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »