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Tobacco General Reviews - 1,562 Review - 9.5/10

Nov 27, 2024
TobaccoGeneral is an online retailer specializing in tobacco-related products including pipe tobacco, cigars, cigar accessories, hookah, hookah accessories, shisha, and featuring free-shipping deals. They offer wholesale prices, great quality, and quick shipping.
Circle of Excellence - Tobacco General

2013
Winner

Circle of
Excellence

2 years

Tobacco General Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.6 /10
Product Selection9.4 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.7 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

9%12%

Negative

4%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

7.1 out of 10

Variety of Shipping Options

Desired shipping options were available

8.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.8 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Tobacco General

Showing 441 - 460 of 1,562

slim

Site Experience Feedback

May 22, 2024

suposte order over 120 dollars got free shipping why I order over 350 dollars still charge me shipping

Gitchi

Site Experience Feedback

Jun 04, 2024

The experience was overall great

chubby

Site Experience Feedback

Jun 04, 2024

this time it worked good sometimes it does not

J

Site Experience Feedback

May 27, 2024

The boxes of filters are arriving damaged-smashed & box broken


Post-Delivery Feedback

Jun 04, 2024

Now that the post office is delivering, it seems to get here faster, which is unbelievable, one of the few things the Post Office does rightl

Jenn

Site Experience Feedback

Jun 03, 2024

Easy quick cheap wish less for shipping hoping to receive quickly I’m almost out of tubes

Ed

Site Experience Feedback

Jun 03, 2024

Good

DrBob

Site Experience Feedback

Jun 03, 2024

Enjoy Life

Nun Ya

Post-Delivery Feedback

Jun 03, 2024

The items that I ordered are not easy to find! They had them and at a very good price!

Bandy

Site Experience Feedback

Jun 03, 2024

Very easy to use. No problems.

Papa G

Site Experience Feedback

Jun 03, 2024

Easy to navigate, competitive pricing. I feel the shipping prices should be free, or at least discounted, on orders over $100. I've been forced to remove items at checkout due to shipping cost. (Just a suggestion)

Online Shopper

Site Experience Feedback

Jun 03, 2024

Great experience

Flyboy

Site Experience Feedback

Jun 02, 2024

Good selection & price

Asa

Site Experience Feedback

Jun 02, 2024

always easy to use

titled

Post-Delivery Feedback

Jun 02, 2024

I told a few friends. I received all my products without damage to them, although one box was damaged that contained the overall cartons of tubes.

Jme

Site Experience Feedback

May 20, 2024

Surprised to see that we take a pic of ID now. I'm okay with it. Was pretty fast in confirming. Website is easy to navigate. Helpful to know what kind you like before purchasing.

Myki

Post-Delivery Feedback

Jun 02, 2024

Easy to order and has everything I needed. Super quick shipping as well.

Baseballmom09$

Site Experience Feedback

Jun 02, 2024

Easy to use

Puddin

Site Experience Feedback

May 16, 2024

Reordering, easy as pie


Post-Delivery Feedback

Jun 02, 2024

I have been using these products for a few years and they suit my taste just fine. I once messed up an order, and customer support quickly helped me. I highly recommend if you are in the market for tobacco products

carrie

Site Experience Feedback

Jun 01, 2024

easy to order..

Birdhouse

Post-Delivery Feedback

Jun 01, 2024

Very Pleased with both products and services