Tobacco General Reviews - 1,562 Review - 9.5/10
2013
Winner
Circle of
Excellence
2 years
Tobacco General Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.5 /10 |
Product Met Expectations | 9.7 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.5out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 86% |
Neutral | 9% | 12% |
Negative | 4% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
7.1 out of 10
Variety of Shipping Options
Desired shipping options were available
8.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.8 out of 10
Returns Process
Satisfaction with the returns process
10.0 out of 10
Recent Reviews for Tobacco General
Showing 421 - 440 of 1,562
CS0001
Site Experience Feedback
Jun 08, 2024
It was a little hard tp see checkout had accepted my PayPal but this was my first ever order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
BMurph
Site Experience Feedback
Jun 08, 2024
๐
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
Julie
Site Experience Feedback
Jun 08, 2024
Can we get a reorder same items would be awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
elmo
Site Experience Feedback
May 29, 2024
always good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
Online Shopper
Site Experience Feedback
Jun 08, 2024
Orders over $100 should have free shipping !
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review ยป
mike
Site Experience Feedback
Jun 08, 2024
overall very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
RD
Post-Delivery Feedback
Jun 08, 2024
By email...sales or customer service recommended 2 products for me which after receiving & trying were NOT what I was looking for. I have resent emails for a solution for a different product, but no response as of yet. :(
- Overall Rating: 4
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review ยป
Kanickie
Site Experience Feedback
Jun 07, 2024
Love the convenience - ease of ordering and timeliness of delivery
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
scrap iron
Site Experience Feedback
Jun 07, 2024
I order these for my husband and he is pleased i wish you sold pall mall 100's light because that is what i smoke
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
TJT
Site Experience Feedback
Jun 07, 2024
Only bad thing is that I have been a customer since 2019 and have never received a coupon or discount code for products from Tobacco General. I have no interest in magazine coupons!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
Melmiesb
Site Experience Feedback
Jun 07, 2024
Great! I order online all the time
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
sandman
Site Experience Feedback
Jun 07, 2024
no problems
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review ยป
Trailerstarbeats
Site Experience Feedback
Jun 06, 2024
I like all of it best site Iโve ever used
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
Rick42m
Site Experience Feedback
Jun 06, 2024
All ok.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
Wi Trucker2024
Site Experience Feedback
Jun 05, 2024
All was Good ๐
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
Robert
Site Experience Feedback
Jun 05, 2024
Great product selection, economically priced shipping delivery and customer service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
homer
Site Experience Feedback
May 21, 2024
2211965
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review ยป
homer
Post-Delivery Feedback
Jun 05, 2024
good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review ยป
Mr. Dee
Site Experience Feedback
May 28, 2024
Navigating the site is a little complicated, checking out could be a little better.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
- Full ratings for this review ยป
Mr. Dee
Post-Delivery Feedback
Jun 05, 2024
Navigating website on phone is a little hard
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review ยป
Greeneye Gypsy
Site Experience Feedback
Jun 04, 2024
This is my second time ordering and I'm ordering again so I do like the tobacco I have ordered from a place before I order from you and the tobacco was very very dry but the tobacco I received on my first order was fresh and it seems to keep being fresh towards the third bag and it's still fresh so I am happy so far and counting to keep getting from u if I'm happy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
Pepe
Site Experience Feedback
Jun 04, 2024
It is necessary to add more information on tobacco for cigarettes, especially for filling tubes and the best one to be used in filling machines.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป