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Tobacco General Reviews - 1,562 Review - 9.5/10

Nov 27, 2024
TobaccoGeneral is an online retailer specializing in tobacco-related products including pipe tobacco, cigars, cigar accessories, hookah, hookah accessories, shisha, and featuring free-shipping deals. They offer wholesale prices, great quality, and quick shipping.
Circle of Excellence - Tobacco General

2013
Winner

Circle of
Excellence

2 years

Tobacco General Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.6 /10
Product Selection9.4 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.7 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

9%12%

Negative

4%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

7.1 out of 10

Variety of Shipping Options

Desired shipping options were available

8.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.8 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Tobacco General

Showing 421 - 440 of 1,562

CS0001

Site Experience Feedback

Jun 08, 2024

It was a little hard tp see checkout had accepted my PayPal but this was my first ever order

BMurph

Site Experience Feedback

Jun 08, 2024

๐Ÿ˜Œ

Julie

Site Experience Feedback

Jun 08, 2024

Can we get a reorder same items would be awesome

elmo

Site Experience Feedback

May 29, 2024

always good

Online Shopper

Site Experience Feedback

Jun 08, 2024

Orders over $100 should have free shipping !

mike

Site Experience Feedback

Jun 08, 2024

overall very good

RD

Post-Delivery Feedback

Jun 08, 2024

By email...sales or customer service recommended 2 products for me which after receiving & trying were NOT what I was looking for. I have resent emails for a solution for a different product, but no response as of yet. :(

Kanickie

Site Experience Feedback

Jun 07, 2024

Love the convenience - ease of ordering and timeliness of delivery

scrap iron

Site Experience Feedback

Jun 07, 2024

I order these for my husband and he is pleased i wish you sold pall mall 100's light because that is what i smoke

TJT

Site Experience Feedback

Jun 07, 2024

Only bad thing is that I have been a customer since 2019 and have never received a coupon or discount code for products from Tobacco General. I have no interest in magazine coupons!!!

Melmiesb

Site Experience Feedback

Jun 07, 2024

Great! I order online all the time

sandman

Site Experience Feedback

Jun 07, 2024

no problems

Trailerstarbeats

Site Experience Feedback

Jun 06, 2024

I like all of it best site Iโ€™ve ever used

Rick42m

Site Experience Feedback

Jun 06, 2024

All ok.

Wi Trucker2024

Site Experience Feedback

Jun 05, 2024

All was Good ๐Ÿ‘

Robert

Site Experience Feedback

Jun 05, 2024

Great product selection, economically priced shipping delivery and customer service.

homer

Site Experience Feedback

May 21, 2024

2211965


Post-Delivery Feedback

Jun 05, 2024

good

Mr. Dee

Site Experience Feedback

May 28, 2024

Navigating the site is a little complicated, checking out could be a little better.


Post-Delivery Feedback

Jun 05, 2024

Navigating website on phone is a little hard

Greeneye Gypsy

Site Experience Feedback

Jun 04, 2024

This is my second time ordering and I'm ordering again so I do like the tobacco I have ordered from a place before I order from you and the tobacco was very very dry but the tobacco I received on my first order was fresh and it seems to keep being fresh towards the third bag and it's still fresh so I am happy so far and counting to keep getting from u if I'm happy

Pepe

Site Experience Feedback

Jun 04, 2024

It is necessary to add more information on tobacco for cigarettes, especially for filling tubes and the best one to be used in filling machines.