Tobacco General Reviews - 1,562 Review - 9.5/10
2013
Winner
Circle of
Excellence
2 years
Tobacco General Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.5 /10 |
Product Met Expectations | 9.7 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.5out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 86% |
Neutral | 9% | 12% |
Negative | 4% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
7.1 out of 10
Variety of Shipping Options
Desired shipping options were available
8.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.8 out of 10
Returns Process
Satisfaction with the returns process
10.0 out of 10
Recent Reviews for Tobacco General
Showing 401 - 420 of 1,562
Moody
Post-Delivery Feedback
Jun 12, 2024
The place to shop when you're looking for fresh tabbaco for a good price.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Rod
Post-Delivery Feedback
Jun 12, 2024
My only quam is with your postage cost .We should be charged an adjustable rate, if the package is less than the standard rates
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Pog
Site Experience Feedback
May 26, 2024
Prices keep increasing on other websites that I've ordered from before.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pog
Post-Delivery Feedback
Jun 12, 2024
Why go to the smoke shop? You can order directly from Tobacco General on line and receive in a few days much cheaper.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Juls
Site Experience Feedback
Jun 11, 2024
Website is user friendly and checkout was seamless. Good pricing too! Could use some discount codes though!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Becca
Site Experience Feedback
Jun 11, 2024
Wish w could place order on my phone
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Heidialisa27
Site Experience Feedback
Jun 11, 2024
Good price
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
GR
Site Experience Feedback
Jun 10, 2024
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
ash
Post-Delivery Feedback
Jun 10, 2024
On time delivery. All items in good condition. And fresh
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Ali
Site Experience Feedback
Jun 10, 2024
Very easy to use and prices are ver reasonable!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jun 10, 2024
shipping is too costly!
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
tim
Post-Delivery Feedback
Jun 10, 2024
I bought 10 bags and 3 bags had holes in them which drys the tobacco out and makes it harder to roll and smoke…. When I order again if I get open bags I will have to return them… I check them all this time cause first time had rat holes or animal bites in the bag!
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 10
- Customer Support: 8
- Full ratings for this review »
Nynir
Site Experience Feedback
May 31, 2024
Simply put the best place to get tobacco and tobacco supplies Even with the shipping I am still saving over $60 a month
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nynir
Post-Delivery Feedback
Jun 10, 2024
Simply put Price is good delivery is good product is good website is good.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Via
Site Experience Feedback
Jun 01, 2024
This is my main tobacco store. I don’t shop elsewhere because I am very happy with Tobacco General.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Via
Post-Delivery Feedback
Jun 10, 2024
It’s just that each time I select Express Shipping they ignore it! I live in Ca and I have to wait a full week or more when they ship snail mail and this particular time I needed the products swiftly but OH NO the airhead who did the order forgot my express shipping request although they took the money for it! This is the second time that this problem occurred and if it happens one more time I am going to a competitor!
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 7
- Customer Support: N/A
- Full ratings for this review »
Bill
Site Experience Feedback
May 30, 2024
Always fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bill
Post-Delivery Feedback
Jun 10, 2024
Quality product, fast delivery
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
May 30, 2024
Website is easy to use. Orders are received in timely manor.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hana
Site Experience Feedback
Jun 09, 2024
Easy to shop and affordable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
sissy
Site Experience Feedback
Jun 09, 2024
fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Markcinjax
Site Experience Feedback
Jun 01, 2024
The site is easy to use - this company offers a variety of products @ reasonable prices - I wish they offered cigarette rolling machines in 84 mm size as I smoke 100's in size - also which they would expand and sale vap products as I would buy these products for my adult daughter.Also I could not find my coupon code - when I receive another code from them I will book mark it this time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Markcinjax
Post-Delivery Feedback
Jun 09, 2024
The ease and affordability of ordering through Tobacco General is the reason I bookmark their site - pricing & quality is within reason - I wanted to add items to my order that I had paid for so perhaps next time I will call customer support for assistance.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 6
- Full ratings for this review »
Honey
Site Experience Feedback
Jun 09, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Greg
Site Experience Feedback
Jun 09, 2024
Great Tobacco Prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »