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Tobacco General Reviews - 1,562 Review - 9.5/10

Nov 27, 2024
TobaccoGeneral is an online retailer specializing in tobacco-related products including pipe tobacco, cigars, cigar accessories, hookah, hookah accessories, shisha, and featuring free-shipping deals. They offer wholesale prices, great quality, and quick shipping.
Circle of Excellence - Tobacco General

2013
Winner

Circle of
Excellence

2 years

Tobacco General Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.6 /10
Product Selection9.4 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.7 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

9%12%

Negative

4%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

7.1 out of 10

Variety of Shipping Options

Desired shipping options were available

8.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.8 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Tobacco General

Showing 401 - 420 of 1,562

Moody

Post-Delivery Feedback

Jun 12, 2024

The place to shop when you're looking for fresh tabbaco for a good price.

Rod

Post-Delivery Feedback

Jun 12, 2024

My only quam is with your postage cost .We should be charged an adjustable rate, if the package is less than the standard rates

Pog

Site Experience Feedback

May 26, 2024

Prices keep increasing on other websites that I've ordered from before.


Post-Delivery Feedback

Jun 12, 2024

Why go to the smoke shop? You can order directly from Tobacco General on line and receive in a few days much cheaper.

Juls

Site Experience Feedback

Jun 11, 2024

Website is user friendly and checkout was seamless. Good pricing too! Could use some discount codes though!

Becca

Site Experience Feedback

Jun 11, 2024

Wish w could place order on my phone

Heidialisa27

Site Experience Feedback

Jun 11, 2024

Good price

GR

Site Experience Feedback

Jun 10, 2024

good

ash

Post-Delivery Feedback

Jun 10, 2024

On time delivery. All items in good condition. And fresh

Ali

Site Experience Feedback

Jun 10, 2024

Very easy to use and prices are ver reasonable!

Online Shopper

Site Experience Feedback

Jun 10, 2024

shipping is too costly!

tim

Post-Delivery Feedback

Jun 10, 2024

I bought 10 bags and 3 bags had holes in them which drys the tobacco out and makes it harder to roll and smoke…. When I order again if I get open bags I will have to return them… I check them all this time cause first time had rat holes or animal bites in the bag!

Nynir

Site Experience Feedback

May 31, 2024

Simply put the best place to get tobacco and tobacco supplies Even with the shipping I am still saving over $60 a month


Post-Delivery Feedback

Jun 10, 2024

Simply put Price is good delivery is good product is good website is good.

Via

Site Experience Feedback

Jun 01, 2024

This is my main tobacco store. I don’t shop elsewhere because I am very happy with Tobacco General.


Post-Delivery Feedback

Jun 10, 2024

It’s just that each time I select Express Shipping they ignore it! I live in Ca and I have to wait a full week or more when they ship snail mail and this particular time I needed the products swiftly but OH NO the airhead who did the order forgot my express shipping request although they took the money for it! This is the second time that this problem occurred and if it happens one more time I am going to a competitor!

Bill

Site Experience Feedback

May 30, 2024

Always fast and easy


Post-Delivery Feedback

Jun 10, 2024

Quality product, fast delivery

Online Shopper

Site Experience Feedback

May 30, 2024

Website is easy to use. Orders are received in timely manor.

Hana

Site Experience Feedback

Jun 09, 2024

Easy to shop and affordable

sissy

Site Experience Feedback

Jun 09, 2024

fast and easy

Markcinjax

Site Experience Feedback

Jun 01, 2024

The site is easy to use - this company offers a variety of products @ reasonable prices - I wish they offered cigarette rolling machines in 84 mm size as I smoke 100's in size - also which they would expand and sale vap products as I would buy these products for my adult daughter.Also I could not find my coupon code - when I receive another code from them I will book mark it this time.


Post-Delivery Feedback

Jun 09, 2024

The ease and affordability of ordering through Tobacco General is the reason I bookmark their site - pricing & quality is within reason - I wanted to add items to my order that I had paid for so perhaps next time I will call customer support for assistance.

Honey

Site Experience Feedback

Jun 09, 2024

Good

Greg

Site Experience Feedback

Jun 09, 2024

Great Tobacco Prices