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Tobacco General Reviews - 1,562 Review - 9.5/10

Nov 27, 2024
TobaccoGeneral is an online retailer specializing in tobacco-related products including pipe tobacco, cigars, cigar accessories, hookah, hookah accessories, shisha, and featuring free-shipping deals. They offer wholesale prices, great quality, and quick shipping.
Circle of Excellence - Tobacco General

2013
Winner

Circle of
Excellence

2 years

Tobacco General Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.6 /10
Product Selection9.4 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.7 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%87%

Neutral

9%11%

Negative

4%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

7.1 out of 10

Variety of Shipping Options

Desired shipping options were available

8.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.8 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Tobacco General

Showing 381 - 400 of 1,562

Waffles

Site Experience Feedback

Jun 10, 2024

Every time I am in the market for tobacco, Tobacco General lures me in with the promise of free shipping on orders over $120. Then I'm charged $25 for shipping... far from free. Definition of "bait and switch."


Post-Delivery Feedback

Jun 30, 2024

The shipping price was outrageous. The product arrived on time, but was crammed so tightly in the box that some of the tubes were damaged beyond use. It's evident that little to no care was put into packaging.

akona

Site Experience Feedback

Jun 06, 2024

wpuld like to get coupons or free shipping


Post-Delivery Feedback

Jun 29, 2024

good orices great quality but needs free suipping after certain purchase value

Mag

Post-Delivery Feedback

Jun 27, 2024

Everhthing was great

Halfquart

Site Experience Feedback

Jun 08, 2024

Looking for better prices than my local tobacco store.


Post-Delivery Feedback

Jun 25, 2024

Great prices as opposed to my local tobacco shop. Will buy from them again.

GB

Site Experience Feedback

Jun 12, 2024

great site to order from


Post-Delivery Feedback

Jun 25, 2024

i was telling the owners of a smoke shop down the street from me about you and your prices. i think it would help there business tremndously. i recomend the company as as much a s i can .

cctom

Site Experience Feedback

Jun 05, 2024

The tobacco I wished to purchase was available. Accessories I thought to purchase were listed as "out of stock".


Post-Delivery Feedback

Jun 22, 2024

I have been purchasing the tobacco I smoke from Tobacco General for several years and am very happy. I have not experienced any negativity. I do recommend to other tobacco users.

Online Shopper

Post-Delivery Feedback

Jun 22, 2024

The 5lb bag of tobacco wasn't packaged properly and 2 0f 5 packs of tubes were crushed and I could not use them.

Puff Dragon

Site Experience Feedback

Jun 11, 2024

Not exactly the easiest site for navigating from the cellphone. Hoping that Order Fulfillment / Shipping is squared away


Post-Delivery Feedback

Jun 20, 2024

Site is not easy to navigate Getting order fulfilled / out the door in 24 hrs or Less Is KING

Patrick

Site Experience Feedback

Jun 09, 2024

best in class my new go to for tobacco


Post-Delivery Feedback

Jun 20, 2024

This is a professional online Tobacco store fast complete nothing but a great experience.

n/a

Site Experience Feedback

Jun 03, 2024

this is an easy and exxcellent site to use... much better then any of the others I have tried over the years....will be staying with them forever.


Post-Delivery Feedback

Jun 20, 2024

Always easy to order and delivered on time

Antoine Do

Post-Delivery Feedback

Jun 20, 2024

Very good

al

Post-Delivery Feedback

Jun 19, 2024

great service ,easy to use wepsite

liv

Post-Delivery Feedback

Jun 19, 2024

Great service

Mitch

Post-Delivery Feedback

Jun 18, 2024

Didn’t receive a tracking number

Kip

Site Experience Feedback

Jun 02, 2024

In the past I used my kindle and first order on my smartphone was tricky but I don't know my phone, in the past years I've always have been a satisfied customer of you


Post-Delivery Feedback

Jun 17, 2024

I've been a customer for over 10 years and have always been happy, long ago an order arrived after 2 weeks but arrived compete, it was during the holidays and thought it was just misplaced from the shipping container

Angela

Site Experience Feedback

May 30, 2024

Excellent Service. I find shopping on your website very easy. Very happy with the packing and the amount of time it takes to ship them. I do wish shipping was free especially spending over $500.00 in products.


Post-Delivery Feedback

Jun 17, 2024

From packaging to delivery, and product is excellent!

Dakota

Site Experience Feedback

May 11, 2024

Will decide once order is received


Post-Delivery Feedback

Jun 15, 2024

Ordered my tobacco and it came packed carefully and on time. Very Satisfied

Sue ellen

Site Experience Feedback

May 23, 2024

Love all . That I order..


Post-Delivery Feedback

Jun 14, 2024

Love u

Butt head

Post-Delivery Feedback

Jun 13, 2024

Good

dragon

Site Experience Feedback

May 31, 2024

good


Post-Delivery Feedback

Jun 13, 2024

Great