Tobacco General Reviews - 1,562 Review - 9.5/10
2013
Winner
Circle of
Excellence
2 years
Tobacco General Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.5 /10 |
Product Met Expectations | 9.7 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.5out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 9% | 11% |
Negative | 4% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
7.1 out of 10
Variety of Shipping Options
Desired shipping options were available
8.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.8 out of 10
Returns Process
Satisfaction with the returns process
10.0 out of 10
Recent Reviews for Tobacco General
Showing 381 - 400 of 1,562
Waffles
Site Experience Feedback
Jun 10, 2024
Every time I am in the market for tobacco, Tobacco General lures me in with the promise of free shipping on orders over $120. Then I'm charged $25 for shipping... far from free. Definition of "bait and switch."
- Overall Rating: 2
- Would Shop Here Again: 3
- Likelihood To Recommend: 1
- Full ratings for this review »
Waffles
Post-Delivery Feedback
Jun 30, 2024
The shipping price was outrageous. The product arrived on time, but was crammed so tightly in the box that some of the tubes were damaged beyond use. It's evident that little to no care was put into packaging.
- Overall Rating: 2
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 6
- Customer Support: 4
- Full ratings for this review »
akona
Site Experience Feedback
Jun 06, 2024
wpuld like to get coupons or free shipping
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
akona
Post-Delivery Feedback
Jun 29, 2024
good orices great quality but needs free suipping after certain purchase value
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Mag
Post-Delivery Feedback
Jun 27, 2024
Everhthing was great
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Halfquart
Site Experience Feedback
Jun 08, 2024
Looking for better prices than my local tobacco store.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Halfquart
Post-Delivery Feedback
Jun 25, 2024
Great prices as opposed to my local tobacco shop. Will buy from them again.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
GB
Site Experience Feedback
Jun 12, 2024
great site to order from
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
GB
Post-Delivery Feedback
Jun 25, 2024
i was telling the owners of a smoke shop down the street from me about you and your prices. i think it would help there business tremndously. i recomend the company as as much a s i can .
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
cctom
Site Experience Feedback
Jun 05, 2024
The tobacco I wished to purchase was available. Accessories I thought to purchase were listed as "out of stock".
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
cctom
Post-Delivery Feedback
Jun 22, 2024
I have been purchasing the tobacco I smoke from Tobacco General for several years and am very happy. I have not experienced any negativity. I do recommend to other tobacco users.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jun 22, 2024
The 5lb bag of tobacco wasn't packaged properly and 2 0f 5 packs of tubes were crushed and I could not use them.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
- Full ratings for this review »
Puff Dragon
Site Experience Feedback
Jun 11, 2024
Not exactly the easiest site for navigating from the cellphone. Hoping that Order Fulfillment / Shipping is squared away
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Puff Dragon
Post-Delivery Feedback
Jun 20, 2024
Site is not easy to navigate Getting order fulfilled / out the door in 24 hrs or Less Is KING
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 5
- Customer Support: 5
- Full ratings for this review »
Patrick
Site Experience Feedback
Jun 09, 2024
best in class my new go to for tobacco
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Patrick
Post-Delivery Feedback
Jun 20, 2024
This is a professional online Tobacco store fast complete nothing but a great experience.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
n/a
Site Experience Feedback
Jun 03, 2024
this is an easy and exxcellent site to use... much better then any of the others I have tried over the years....will be staying with them forever.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
n/a
Post-Delivery Feedback
Jun 20, 2024
Always easy to order and delivered on time
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Antoine Do
Post-Delivery Feedback
Jun 20, 2024
Very good
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
al
Post-Delivery Feedback
Jun 19, 2024
great service ,easy to use wepsite
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
liv
Post-Delivery Feedback
Jun 19, 2024
Great service
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Mitch
Post-Delivery Feedback
Jun 18, 2024
Didn’t receive a tracking number
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 6
- Customer Support: 10
- Full ratings for this review »
Kip
Site Experience Feedback
Jun 02, 2024
In the past I used my kindle and first order on my smartphone was tricky but I don't know my phone, in the past years I've always have been a satisfied customer of you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kip
Post-Delivery Feedback
Jun 17, 2024
I've been a customer for over 10 years and have always been happy, long ago an order arrived after 2 weeks but arrived compete, it was during the holidays and thought it was just misplaced from the shipping container
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Angela
Site Experience Feedback
May 30, 2024
Excellent Service. I find shopping on your website very easy. Very happy with the packing and the amount of time it takes to ship them. I do wish shipping was free especially spending over $500.00 in products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Angela
Post-Delivery Feedback
Jun 17, 2024
From packaging to delivery, and product is excellent!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Dakota
Site Experience Feedback
May 11, 2024
Will decide once order is received
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dakota
Post-Delivery Feedback
Jun 15, 2024
Ordered my tobacco and it came packed carefully and on time. Very Satisfied
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Sue ellen
Site Experience Feedback
May 23, 2024
Love all . That I order..
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sue ellen
Post-Delivery Feedback
Jun 14, 2024
Love u
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Butt head
Post-Delivery Feedback
Jun 13, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
dragon
Site Experience Feedback
May 31, 2024
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
dragon
Post-Delivery Feedback
Jun 13, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »