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Tobacco General Reviews - 1,560 Review - 9.5/10

Nov 27, 2024
TobaccoGeneral is an online retailer specializing in tobacco-related products including pipe tobacco, cigars, cigar accessories, hookah, hookah accessories, shisha, and featuring free-shipping deals. They offer wholesale prices, great quality, and quick shipping.
Circle of Excellence - Tobacco General

2013
Winner

Circle of
Excellence

2 years

Tobacco General Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.6 /10
Product Selection9.4 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.7 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%87%

Neutral

9%11%

Negative

4%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

7.1 out of 10

Variety of Shipping Options

Desired shipping options were available

8.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.8 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Tobacco General

Showing 361 - 380 of 1,560

Bigmac

Site Experience Feedback

Aug 11, 2024

Lots to pick from however there was a lot pictured as sold out:(

Bookworm

Site Experience Feedback

Aug 11, 2024

The changes to the website make it easier to purchase. I’ve had only one bad experience from this company that they were really quick to sort out and I was completely satisfied with the end result. I will keep purchasing from here and will recommend to others.

mikey

Site Experience Feedback

Aug 11, 2024

it was great

Nunion

Site Experience Feedback

Aug 11, 2024

Easy and economical

TIGGER

Site Experience Feedback

Aug 10, 2024

Great company to order from

Richard

Site Experience Feedback

Aug 10, 2024

It was easy to use

Tim

Site Experience Feedback

Aug 10, 2024

I like this store

Online Shopper

Site Experience Feedback

Aug 10, 2024

So far so good

Online Shopper

Site Experience Feedback

Aug 09, 2024

Always good

Vi

Site Experience Feedback

Aug 09, 2024

Site is Quick and easy to use.

Rb

Site Experience Feedback

Aug 09, 2024

The price for shipping went up so ordered less

Tree

Site Experience Feedback

Aug 09, 2024

I like the prices

slappy135

Site Experience Feedback

Aug 08, 2024

Why is price higher than all the times I've ordered from you I only paid 54.oo all the timemes I have ordered.

Livestosmile

Site Experience Feedback

Aug 08, 2024

Timely shipping and website easy to navigate

Babygirl092381

Site Experience Feedback

May 24, 2024

I love shopping for stuff I need from there online

Online Shopper

Site Experience Feedback

Jun 02, 2024

Very easy

Urban

Site Experience Feedback

May 22, 2024

Fast and easy, good price


Post-Delivery Feedback

Jul 15, 2024

All good, got my products early.

bob

Site Experience Feedback

Nov 06, 2023

Still out of full flavor 16 oz. Arrowhead tobacco.

Waffles

Site Experience Feedback

Jun 10, 2024

Every time I am in the market for tobacco, Tobacco General lures me in with the promise of free shipping on orders over $120. Then I'm charged $25 for shipping... far from free. Definition of "bait and switch."


Post-Delivery Feedback

Jun 30, 2024

The shipping price was outrageous. The product arrived on time, but was crammed so tightly in the box that some of the tubes were damaged beyond use. It's evident that little to no care was put into packaging.

akona

Site Experience Feedback

Jun 06, 2024

wpuld like to get coupons or free shipping


Post-Delivery Feedback

Jun 29, 2024

good orices great quality but needs free suipping after certain purchase value