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Tobacco General Reviews - 1,560 Review - 9.5/10

Nov 27, 2024
TobaccoGeneral is an online retailer specializing in tobacco-related products including pipe tobacco, cigars, cigar accessories, hookah, hookah accessories, shisha, and featuring free-shipping deals. They offer wholesale prices, great quality, and quick shipping.
Circle of Excellence - Tobacco General

2013
Winner

Circle of
Excellence

2 years

Tobacco General Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.6 /10
Product Selection9.4 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.7 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%87%

Neutral

9%11%

Negative

4%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

7.1 out of 10

Variety of Shipping Options

Desired shipping options were available

8.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.8 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Tobacco General

Showing 341 - 360 of 1,560

Farmerls

Site Experience Feedback

Aug 17, 2024

Not too pleased with the new website! Never needed shipping insurance before and it’s now added automatically. NOT HAPPY

Autumn

Site Experience Feedback

Aug 17, 2024

Easy order process

willywally

Site Experience Feedback

Aug 16, 2024

Nothing bad to say, great experience.

Dina

Site Experience Feedback

Aug 16, 2024

I have been using this site for awhile so its very easy to navigate, everything went very smooth, loved the discount as well.

We'll see

Site Experience Feedback

Aug 16, 2024

Easy to get the info for my order and I'll be looking forward to future orders.

Cat

Site Experience Feedback

Aug 15, 2024

I have been a customer for over 10 years and have no complaints about the products or service. I am very satisfied over all. I recommend tobacco general to many people. I do wish it was shipped with UPS rather than USPS but that's only because the delivery is more reliable. I would appreciate coupons or extra savings once in awhile too!

Deb

Site Experience Feedback

Aug 09, 2024

Glad that I finally got on this website.


Post-Delivery Feedback

Aug 15, 2024

Can't track when order is sent out.

Mi smoker

Site Experience Feedback

Aug 15, 2024

Greatly improved, like it

KrisSlate54

Site Experience Feedback

Aug 15, 2024

The website is very easy to navigate. I'm very happy with my purchase.

Ace

Site Experience Feedback

Aug 14, 2024

New website is great. Much easier to navigate. I have spent over $1500 from tobacco General but have never received any coupons.

Fieldtech

Site Experience Feedback

Aug 14, 2024

The easiest order ever made. Great prices in my opinion. I will reorder in a month. Thank You, Tim

SAABGIRL96

Site Experience Feedback

Aug 13, 2024

I noticed the website changed! It's for the better! My card didn't get rejected this time.

Online Shopper

Site Experience Feedback

Aug 12, 2024

Not sure why you are now charging an extra 2.25 for shipping protection as over the years of ordering from you we never had it and it feels like a price gouge and not ok with me

Emi

Site Experience Feedback

Aug 12, 2024

Always good experience

Maustonmike

Site Experience Feedback

Aug 12, 2024

Easy

Online Shopper

Site Experience Feedback

Aug 12, 2024

Was able to completely order within minutes

don'thaveone

Site Experience Feedback

Aug 12, 2024

I can not answer most of your questions. This is the first time I've used this site. If my order arrives intact and in a timely manner, you will have me as a customer for a long, long time.

Ols

Site Experience Feedback

Aug 11, 2024

I love this site. Very convenient and saves me time of traveling to the store. And it's basically the same price but I'm getting more for my money.

Hardace02

Site Experience Feedback

Aug 11, 2024

It was pretty easy.

Little5

Site Experience Feedback

Aug 11, 2024

Good prices, fast shipping.