Tobacco General Reviews - 1,560 Review - 9.5/10
2013
Winner
Circle of
Excellence
2 years
Tobacco General Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.5 /10 |
Product Met Expectations | 9.7 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.5out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 9% | 11% |
Negative | 4% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
7.1 out of 10
Variety of Shipping Options
Desired shipping options were available
8.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.8 out of 10
Returns Process
Satisfaction with the returns process
10.0 out of 10
Recent Reviews for Tobacco General
Showing 341 - 360 of 1,560
Farmerls
Site Experience Feedback
Aug 17, 2024
Not too pleased with the new website! Never needed shipping insurance before and it’s now added automatically. NOT HAPPY
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Autumn
Site Experience Feedback
Aug 17, 2024
Easy order process
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
- Full ratings for this review »
willywally
Site Experience Feedback
Aug 16, 2024
Nothing bad to say, great experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dina
Site Experience Feedback
Aug 16, 2024
I have been using this site for awhile so its very easy to navigate, everything went very smooth, loved the discount as well.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
We'll see
Site Experience Feedback
Aug 16, 2024
Easy to get the info for my order and I'll be looking forward to future orders.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cat
Site Experience Feedback
Aug 15, 2024
I have been a customer for over 10 years and have no complaints about the products or service. I am very satisfied over all. I recommend tobacco general to many people. I do wish it was shipped with UPS rather than USPS but that's only because the delivery is more reliable. I would appreciate coupons or extra savings once in awhile too!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Deb
Site Experience Feedback
Aug 09, 2024
Glad that I finally got on this website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Deb
Post-Delivery Feedback
Aug 15, 2024
Can't track when order is sent out.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Mi smoker
Site Experience Feedback
Aug 15, 2024
Greatly improved, like it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
KrisSlate54
Site Experience Feedback
Aug 15, 2024
The website is very easy to navigate. I'm very happy with my purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ace
Site Experience Feedback
Aug 14, 2024
New website is great. Much easier to navigate. I have spent over $1500 from tobacco General but have never received any coupons.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Fieldtech
Site Experience Feedback
Aug 14, 2024
The easiest order ever made. Great prices in my opinion. I will reorder in a month. Thank You, Tim
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
SAABGIRL96
Site Experience Feedback
Aug 13, 2024
I noticed the website changed! It's for the better! My card didn't get rejected this time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 12, 2024
Not sure why you are now charging an extra 2.25 for shipping protection as over the years of ordering from you we never had it and it feels like a price gouge and not ok with me
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Emi
Site Experience Feedback
Aug 12, 2024
Always good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Maustonmike
Site Experience Feedback
Aug 12, 2024
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 12, 2024
Was able to completely order within minutes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
don'thaveone
Site Experience Feedback
Aug 12, 2024
I can not answer most of your questions. This is the first time I've used this site. If my order arrives intact and in a timely manner, you will have me as a customer for a long, long time.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Ols
Site Experience Feedback
Aug 11, 2024
I love this site. Very convenient and saves me time of traveling to the store. And it's basically the same price but I'm getting more for my money.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hardace02
Site Experience Feedback
Aug 11, 2024
It was pretty easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Little5
Site Experience Feedback
Aug 11, 2024
Good prices, fast shipping.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »