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Tobacco General Reviews - 1,566 Review - 9.5/10

Nov 27, 2024
TobaccoGeneral is an online retailer specializing in tobacco-related products including pipe tobacco, cigars, cigar accessories, hookah, hookah accessories, shisha, and featuring free-shipping deals. They offer wholesale prices, great quality, and quick shipping.
Circle of Excellence - Tobacco General

2013
Winner

Circle of
Excellence

2 years

Tobacco General Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.6 /10
Product Selection9.4 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.7 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%87%

Neutral

9%11%

Negative

4%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

7.1 out of 10

Variety of Shipping Options

Desired shipping options were available

8.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.8 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Tobacco General

Showing 321 - 340 of 1,566

Online Shopper

Site Experience Feedback

Aug 22, 2024

Nothing to share

Babycakes

Site Experience Feedback

Aug 22, 2024

Its all been great, shared with 4 other friends now they order from you

Jany

Site Experience Feedback

Aug 22, 2024

Very good price

Gonfishn

Site Experience Feedback

Aug 09, 2024

Really good


Post-Delivery Feedback

Aug 22, 2024

I started ordering from this company years ago. The shipping was quite slow at the time but it has improved greatly. I’ve only had to contact support one time and the response time was within 12 hours. The note I got from them perfectly explained what I needed to know. All of the products have been shipped securely and intelligently packaged unlike some shippers. I will continue using this company as long as they are in business. Oh and the price point beats out the other competitors. Win/win for both sides!

Online Shopper

Post-Delivery Feedback

Aug 22, 2024

Good customer service

nessa jo

Site Experience Feedback

Aug 22, 2024

we have been a customer a while and we are happy with the prices and products

JM

Site Experience Feedback

Aug 21, 2024

I could not find first time discount code at time of first purchase.

Randyman

Site Experience Feedback

Aug 21, 2024

I have always been happy with my orders from Golden Harvest

Captin John rod

Site Experience Feedback

Aug 21, 2024

Faster, clearer moving around the page. But took out the notes section. I don't like my orders being shipped through my local USPS they don't deliver on time or they loose my packages.

Willis

Site Experience Feedback

Aug 20, 2024

You should pick up shipping on decent size orders.

Scooter

Site Experience Feedback

Aug 19, 2024

Pretty good, site had a few glitches

Pog

Site Experience Feedback

Aug 19, 2024

Easy to order.....received in short amount of time.

Sue ellen

Site Experience Feedback

Aug 19, 2024

Love this company

Online Shopper

Site Experience Feedback

Aug 18, 2024

The other times I ordered from site off my phone it was very small and hard to read. This is a great upgrade I just couldn't find my information and didn't do my account?

Dakota

Site Experience Feedback

Aug 18, 2024

Ease of ordering and selection of products is amazing

Peter

Site Experience Feedback

Aug 18, 2024

Went well as always

David in NJ

Site Experience Feedback

Aug 17, 2024

This is both good & bad. New site, much faster and smooth, thank you! That's it! The bad. Poorly executed roll out! I tried for 3 days to log on and order product! No user ID or password worked. Started shopping for new place to buy. Sent email. Reply stated start new account. Got it... you could not rollover encrypted passwords. So, I started new account, with age verify, AGAIN! Been with you for (4+) years. All my past purchases gone. Had to start from scratch. When I get to the products, what do I find! BIG price hikes! My 5lb. bulk bag up $8.00 in the past 3 months. Don't blame you. Thanks Joe Biden! One lb. Good Stuff Red, GONE! Now have to order 6 oz., 3X at more money than before. Top's rolling papers, from $25 to $35. Wow. I had to start shopping before I was told start new account. NOW, whoever has best price gets my money. All of this could have been avoided if mass email was stent out to your customer list stating new stie and requirements. Bottom line, I always gave 5 stars, but this time VERY POORLY EXCUTED NEW SITE ROLL OUT. SOMEONE NEEDS TO GO!

GF

Site Experience Feedback

Aug 17, 2024

I’m not sure why you don’t ship to Washington

Sam Smith

Site Experience Feedback

Aug 17, 2024

Very easy to shop their website. Prices are good and shipping is reasonable.

Online Shopper

Site Experience Feedback

Aug 17, 2024

Always easy and a great product