Tobacco General Reviews - 1,566 Review - 9.5/10
2013
Winner
Circle of
Excellence
2 years
Tobacco General Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.5 /10 |
Product Met Expectations | 9.7 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.5out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 9% | 11% |
Negative | 4% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
7.1 out of 10
Variety of Shipping Options
Desired shipping options were available
8.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.8 out of 10
Returns Process
Satisfaction with the returns process
10.0 out of 10
Recent Reviews for Tobacco General
Showing 321 - 340 of 1,566
Online Shopper
Site Experience Feedback
Aug 22, 2024
Nothing to share
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
Babycakes
Site Experience Feedback
Aug 22, 2024
Its all been great, shared with 4 other friends now they order from you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jany
Site Experience Feedback
Aug 22, 2024
Very good price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gonfishn
Site Experience Feedback
Aug 09, 2024
Really good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gonfishn
Post-Delivery Feedback
Aug 22, 2024
I started ordering from this company years ago. The shipping was quite slow at the time but it has improved greatly. I’ve only had to contact support one time and the response time was within 12 hours. The note I got from them perfectly explained what I needed to know. All of the products have been shipped securely and intelligently packaged unlike some shippers. I will continue using this company as long as they are in business. Oh and the price point beats out the other competitors. Win/win for both sides!
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Aug 22, 2024
Good customer service
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
nessa jo
Site Experience Feedback
Aug 22, 2024
we have been a customer a while and we are happy with the prices and products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JM
Site Experience Feedback
Aug 21, 2024
I could not find first time discount code at time of first purchase.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Randyman
Site Experience Feedback
Aug 21, 2024
I have always been happy with my orders from Golden Harvest
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Captin John rod
Site Experience Feedback
Aug 21, 2024
Faster, clearer moving around the page. But took out the notes section. I don't like my orders being shipped through my local USPS they don't deliver on time or they loose my packages.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 5
- Full ratings for this review »
Willis
Site Experience Feedback
Aug 20, 2024
You should pick up shipping on decent size orders.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Scooter
Site Experience Feedback
Aug 19, 2024
Pretty good, site had a few glitches
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pog
Site Experience Feedback
Aug 19, 2024
Easy to order.....received in short amount of time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sue ellen
Site Experience Feedback
Aug 19, 2024
Love this company
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 18, 2024
The other times I ordered from site off my phone it was very small and hard to read. This is a great upgrade I just couldn't find my information and didn't do my account?
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dakota
Site Experience Feedback
Aug 18, 2024
Ease of ordering and selection of products is amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Peter
Site Experience Feedback
Aug 18, 2024
Went well as always
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
David in NJ
Site Experience Feedback
Aug 17, 2024
This is both good & bad. New site, much faster and smooth, thank you! That's it! The bad. Poorly executed roll out! I tried for 3 days to log on and order product! No user ID or password worked. Started shopping for new place to buy. Sent email. Reply stated start new account. Got it... you could not rollover encrypted passwords. So, I started new account, with age verify, AGAIN! Been with you for (4+) years. All my past purchases gone. Had to start from scratch. When I get to the products, what do I find! BIG price hikes! My 5lb. bulk bag up $8.00 in the past 3 months. Don't blame you. Thanks Joe Biden! One lb. Good Stuff Red, GONE! Now have to order 6 oz., 3X at more money than before. Top's rolling papers, from $25 to $35. Wow. I had to start shopping before I was told start new account. NOW, whoever has best price gets my money. All of this could have been avoided if mass email was stent out to your customer list stating new stie and requirements. Bottom line, I always gave 5 stars, but this time VERY POORLY EXCUTED NEW SITE ROLL OUT. SOMEONE NEEDS TO GO!
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
GF
Site Experience Feedback
Aug 17, 2024
I’m not sure why you don’t ship to Washington
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sam Smith
Site Experience Feedback
Aug 17, 2024
Very easy to shop their website. Prices are good and shipping is reasonable.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 17, 2024
Always easy and a great product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »