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Tobacco General Reviews - 1,566 Review - 9.5/10

Nov 27, 2024
TobaccoGeneral is an online retailer specializing in tobacco-related products including pipe tobacco, cigars, cigar accessories, hookah, hookah accessories, shisha, and featuring free-shipping deals. They offer wholesale prices, great quality, and quick shipping.
Circle of Excellence - Tobacco General

2013
Winner

Circle of
Excellence

2 years

Tobacco General Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.6 /10
Product Selection9.4 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.7 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%87%

Neutral

9%11%

Negative

4%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

7.1 out of 10

Variety of Shipping Options

Desired shipping options were available

8.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.8 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Tobacco General

Showing 301 - 320 of 1,566

scrap iron

Site Experience Feedback

Aug 28, 2024

i enjoy ordering my tabacco because its cheaper and i dont have to pay the high prices

Chance

Site Experience Feedback

Aug 27, 2024

Much improved website. Very user friendly.

Lupusjoe

Site Experience Feedback

Aug 27, 2024

Great, everything is good. I just have a very strict rating...so there is always roo. For improving.

Marsha

Site Experience Feedback

Aug 27, 2024

Easy to use. Out of stock on bull Durham filters but found some comparable hopefully

wbanshee

Site Experience Feedback

Aug 27, 2024

Prices are a little high with shipping but still cheaper than other.

John

Site Experience Feedback

Aug 27, 2024

All good

Ryan v

Site Experience Feedback

Aug 26, 2024

Overall it was easy. You should sell more rollers for tubes, non electric

Online Shopper

Site Experience Feedback

Aug 26, 2024

Love the prices of the tobacco and tubes. Very easy to find and the quality of the products are top tier in my opinion. The only problem I’ve had was the shipping cost changing from free shipping. I use to spend a lot more and order more frequently when the free shipping was offered. I understand due to the economy so still a fantastic website and company!

Dave

Site Experience Feedback

Aug 16, 2024

Always a pleasure doing business.

PJL

Post-Delivery Feedback

Aug 26, 2024

Good service, good product

Amy

Site Experience Feedback

Aug 15, 2024

I only order from this site. Always have what I need and delivered in a time


Post-Delivery Feedback

Aug 26, 2024

Love the prices and the fast delivery.

Rlscott7010

Site Experience Feedback

Aug 14, 2024

It was fairly easy to use. I liked the coupon code.


Post-Delivery Feedback

Aug 25, 2024

Fast shipping, easy ordering.

Flipit

Site Experience Feedback

Aug 25, 2024

Vary satisfied with this company

T

Site Experience Feedback

Aug 25, 2024

Easy to navigate great prices easy to check out

Online Shopper

Post-Delivery Feedback

Aug 25, 2024

Completely satisfied with my experience with tobacco general and will order again

Quickdraw

Site Experience Feedback

Aug 24, 2024

Everything was good.

Tj

Site Experience Feedback

Aug 24, 2024

When will you start offering free shipping again. Codes still not working.

blue53

Post-Delivery Feedback

Aug 24, 2024

You are quick to send product.

TiLLted702

Site Experience Feedback

Aug 23, 2024

It's good but prices keep going up

Susie

Site Experience Feedback

Aug 23, 2024

Excellent