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Tobacco General Reviews - 1,566 Review - 9.5/10

Nov 27, 2024
TobaccoGeneral is an online retailer specializing in tobacco-related products including pipe tobacco, cigars, cigar accessories, hookah, hookah accessories, shisha, and featuring free-shipping deals. They offer wholesale prices, great quality, and quick shipping.
Circle of Excellence - Tobacco General

2013
Winner

Circle of
Excellence

2 years

Tobacco General Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.6 /10
Product Selection9.4 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.7 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%87%

Neutral

9%11%

Negative

4%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

7.1 out of 10

Variety of Shipping Options

Desired shipping options were available

8.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.8 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Tobacco General

Showing 281 - 300 of 1,566

cctom

Site Experience Feedback

Aug 14, 2024

I placed my order and received a confirmation to my email address.

Popping Paul.

Site Experience Feedback

Aug 21, 2024

Have used smokers paradise for five years. Found y’all online saved $15 bucks.

Happy Camper

Site Experience Feedback

Aug 31, 2024

Found everything we wanted with no issues

LadyFrey

Site Experience Feedback

Aug 31, 2024

No problems finding what I wanted to order.

rooney

Site Experience Feedback

Aug 31, 2024

No issues! Wonderful site!

Online Shopper

Site Experience Feedback

Aug 30, 2024

Wish orders didn't get sent way out to other town when items are just close by

Meshell

Site Experience Feedback

Aug 30, 2024

I find it rather easy to use, the prices of very reasonable, and deliveries right on time. That's why I choose your company over others from the past.

tink

Site Experience Feedback

Aug 30, 2024

was quick and easy no problems

Jo

Site Experience Feedback

Aug 30, 2024

Great product

Peg

Site Experience Feedback

Aug 30, 2024

Had no problems ordering was easy

Online Shopper

Site Experience Feedback

Aug 30, 2024

Had hard time putting order in but it might have been my internet server

Blue

Site Experience Feedback

Aug 29, 2024

it was great. the selections appeared to be top notch, and there were no issues with the website. the prices appeared very affordable. thank you.

Diz

Site Experience Feedback

Aug 29, 2024

As always, I go right to what I need with no issues. Today you were out of stock on one of my usual products but I'll get it next time.

Marshall Madness

Site Experience Feedback

Aug 29, 2024

Good

BigDave

Site Experience Feedback

Aug 28, 2024

Awesome place to get tobacco.

Online Shopper

Site Experience Feedback

Aug 28, 2024

Good

River33

Site Experience Feedback

Aug 28, 2024

everything is easy to use

Kelli

Site Experience Feedback

Aug 13, 2024

So far I am pleasantly satisfied with all their products


Post-Delivery Feedback

Aug 28, 2024

My first time buying was so easy. I have never rolled my own cigarettes before and my friend talked me into it. I decided to give it a try and so happy I did. The amount of money saved is awesome.ty

Crazylady81

Site Experience Feedback

Aug 28, 2024

It’s great

Shann

Site Experience Feedback

Aug 28, 2024

Great service very satisfied