Home > Health & Beauty > Tobacco General

Tobacco General Reviews - 1,566 Review - 9.5/10

Nov 27, 2024
TobaccoGeneral is an online retailer specializing in tobacco-related products including pipe tobacco, cigars, cigar accessories, hookah, hookah accessories, shisha, and featuring free-shipping deals. They offer wholesale prices, great quality, and quick shipping.
Circle of Excellence - Tobacco General

2013
Winner

Circle of
Excellence

2 years

Tobacco General Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.6 /10
Product Selection9.4 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.7 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%87%

Neutral

9%11%

Negative

4%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

7.1 out of 10

Variety of Shipping Options

Desired shipping options were available

8.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.8 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Tobacco General

Showing 261 - 280 of 1,566

Louie

Site Experience Feedback

Sep 02, 2024

Easy to use

Vivvie

Site Experience Feedback

Sep 02, 2024

The connection was a bit slow, but most likely was on my end.

wmyers130

Site Experience Feedback

Sep 02, 2024

general tobacco is a great place

sneakypantz

Site Experience Feedback

Aug 25, 2024

Good prices and fairly quick delivery


Post-Delivery Feedback

Sep 02, 2024

Good selection and prices. Delivers quickly

Tige

Post-Delivery Feedback

Sep 01, 2024

Easy to order and prices are good.

Lucky

Site Experience Feedback

Aug 15, 2024

Very easy to navigate. Fast .


Post-Delivery Feedback

Sep 01, 2024

I would highly recommend Tobacco General. Always have had excellent products and service!

Online Shopper

Site Experience Feedback

Sep 01, 2024

Have been shopping here for over 10 yrs. Very satisfied.

Dragon

Site Experience Feedback

Sep 01, 2024

New design is good

Bobo

Site Experience Feedback

Sep 01, 2024

Free easy to work through and order what I wanted

Somkie Bear

Site Experience Feedback

Aug 27, 2024

The good is the prices cheaper than most tobacco company i dealt with before The bad only the shipping cost

Helen

Site Experience Feedback

Aug 22, 2024

I've tried finding a good price for our pipe tobacco. Tobacco General had a very good price. Our last tobacco company we were with for over 15 years can't ship to Wisconsin any more.

Shell

Site Experience Feedback

Sep 01, 2024

Very easy and good prices

JimC

Site Experience Feedback

Sep 01, 2024

Easy to navigate

Nativeflo64

Site Experience Feedback

Sep 01, 2024

Actually had no bad experience. Easy to shop, links loaded quick, right to product. Cart worked perfect. Check out and getting shipping total went smooth. Great experience

Online Shopper

Site Experience Feedback

Sep 01, 2024

I have bought filters from you before got the wrong filters have never been contacted to get a refund or to exchange the filter so now I’m having to buy filters all over again

gfox06

Site Experience Feedback

Aug 31, 2024

Did not have my tubes I order every month on the first. Gambler tube cut lights king size. Last month I was sent the wrong tubes.

Ralph1469

Site Experience Feedback

Aug 31, 2024

I'm not fond of being ambushed by exorbitant shipping fees.

Dave

Site Experience Feedback

Aug 31, 2024

All good

toolmandan

Site Experience Feedback

Aug 23, 2024

What is the extra $5.25 shipping charges for?

Kabob

Site Experience Feedback

Aug 31, 2024

Awesome