Tobacco General Reviews - 1,566 Review - 9.5/10
2013
Winner
Circle of
Excellence
2 years
Tobacco General Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.5 /10 |
Product Met Expectations | 9.7 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.5out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 9% | 11% |
Negative | 4% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
7.1 out of 10
Variety of Shipping Options
Desired shipping options were available
8.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.8 out of 10
Returns Process
Satisfaction with the returns process
10.0 out of 10
Recent Reviews for Tobacco General
Showing 241 - 260 of 1,566
Online Shopper
Post-Delivery Feedback
Sep 04, 2024
Great prices easy ordering fast shipping
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Ryan
Site Experience Feedback
Sep 04, 2024
I have been buying from Tobacco General for many years. Never any issues!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 15, 2024
I have always gotten the beast service here I would like to have some coupons as I have been purchasing these for almost a year
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 04, 2024
Had problem placing this order have ordered for years but I had to create a new account for some reason.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BUNNYZ
Site Experience Feedback
Aug 26, 2024
This was by far the simplest and easiest I've ever experienced
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BUNNYZ
Post-Delivery Feedback
Sep 04, 2024
I absolutely loved the facts I found everything I wanted and in the amounts. It was so easy. But, I paid for express delivery and it still took a week to get to me. This is the only issue I have. Other than this perfect
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Bob
Site Experience Feedback
Sep 04, 2024
Reliable and good product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 6
- Full ratings for this review »
Jeff
Site Experience Feedback
Sep 04, 2024
I have been ordering spiynds if tobacco and tubes for over 3 years,excellent service& priducts,I always tell everyone about you all.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Char
Post-Delivery Feedback
Sep 04, 2024
Smooth website and ordering. I have used TG for years and would highly recommend them to anyone.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
GREENEYE GYPSY
Site Experience Feedback
Sep 03, 2024
I love it so far Fresh tobacco... I haven't had any problems yet
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nomad
Site Experience Feedback
Sep 03, 2024
Easy to use, products that I've tried all rock. Gambler tobacco has been a favorite of mine for years and these prices are the best. Great site, fast shipping, products all came in excellent condition last order. Very satisfied.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 03, 2024
I have always find everything on the webpage.very good service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Angel
Site Experience Feedback
Sep 03, 2024
It is very helpful and we use it as much as we can
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chuck
Site Experience Feedback
Aug 21, 2024
Web site much improved over old site well done!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chuck
Post-Delivery Feedback
Sep 03, 2024
Placed order received tobacco no muss no fuss
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Rev
Post-Delivery Feedback
Sep 03, 2024
Service and trust oriented
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
JeffP
Site Experience Feedback
Sep 03, 2024
Your discount code for new customers doesn't work. Because of that I may not be returning.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
Raven
Site Experience Feedback
Sep 02, 2024
You give discounts but non ever works so you're never getting a discount.everyone you gave been bull crap.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
crashcart97
Site Experience Feedback
Sep 02, 2024
I almost didn't make the purchase. Shipping was a bit much I think
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Boobear
Site Experience Feedback
Sep 02, 2024
Fast,easy,and affordable prices are what this company has.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Criner66
Site Experience Feedback
Aug 20, 2024
I have ordered from the company for about 4 yrs. Never been dissatisfied. Prompt delivery and always get the right stuff.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Deadeye
Post-Delivery Feedback
Sep 02, 2024
Have ordered several times and always got my orders by the scheduled delivery date and at a resonable price and fresh product
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »