Home > Health & Beauty > Tobacco General

Tobacco General Reviews - 1,566 Review - 9.5/10

Nov 27, 2024
TobaccoGeneral is an online retailer specializing in tobacco-related products including pipe tobacco, cigars, cigar accessories, hookah, hookah accessories, shisha, and featuring free-shipping deals. They offer wholesale prices, great quality, and quick shipping.
Circle of Excellence - Tobacco General

2013
Winner

Circle of
Excellence

2 years

Tobacco General Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.6 /10
Product Selection9.4 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.7 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%87%

Neutral

9%11%

Negative

4%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

7.1 out of 10

Variety of Shipping Options

Desired shipping options were available

8.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.8 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Tobacco General

Showing 241 - 260 of 1,566

Online Shopper

Post-Delivery Feedback

Sep 04, 2024

Great prices easy ordering fast shipping

Ryan

Site Experience Feedback

Sep 04, 2024

I have been buying from Tobacco General for many years. Never any issues!

Online Shopper

Site Experience Feedback

Aug 15, 2024

I have always gotten the beast service here I would like to have some coupons as I have been purchasing these for almost a year

Online Shopper

Site Experience Feedback

Sep 04, 2024

Had problem placing this order have ordered for years but I had to create a new account for some reason.

BUNNYZ

Site Experience Feedback

Aug 26, 2024

This was by far the simplest and easiest I've ever experienced


Post-Delivery Feedback

Sep 04, 2024

I absolutely loved the facts I found everything I wanted and in the amounts. It was so easy. But, I paid for express delivery and it still took a week to get to me. This is the only issue I have. Other than this perfect

Bob

Site Experience Feedback

Sep 04, 2024

Reliable and good product

Jeff

Site Experience Feedback

Sep 04, 2024

I have been ordering spiynds if tobacco and tubes for over 3 years,excellent service& priducts,I always tell everyone about you all.

Char

Post-Delivery Feedback

Sep 04, 2024

Smooth website and ordering. I have used TG for years and would highly recommend them to anyone.

GREENEYE GYPSY

Site Experience Feedback

Sep 03, 2024

I love it so far Fresh tobacco... I haven't had any problems yet

Nomad

Site Experience Feedback

Sep 03, 2024

Easy to use, products that I've tried all rock. Gambler tobacco has been a favorite of mine for years and these prices are the best. Great site, fast shipping, products all came in excellent condition last order. Very satisfied.

Online Shopper

Site Experience Feedback

Sep 03, 2024

I have always find everything on the webpage.very good service

Angel

Site Experience Feedback

Sep 03, 2024

It is very helpful and we use it as much as we can

Chuck

Site Experience Feedback

Aug 21, 2024

Web site much improved over old site well done!


Post-Delivery Feedback

Sep 03, 2024

Placed order received tobacco no muss no fuss

Rev

Post-Delivery Feedback

Sep 03, 2024

Service and trust oriented

JeffP

Site Experience Feedback

Sep 03, 2024

Your discount code for new customers doesn't work. Because of that I may not be returning.

Raven

Site Experience Feedback

Sep 02, 2024

You give discounts but non ever works so you're never getting a discount.everyone you gave been bull crap.

crashcart97

Site Experience Feedback

Sep 02, 2024

I almost didn't make the purchase. Shipping was a bit much I think

Boobear

Site Experience Feedback

Sep 02, 2024

Fast,easy,and affordable prices are what this company has.

Criner66

Site Experience Feedback

Aug 20, 2024

I have ordered from the company for about 4 yrs. Never been dissatisfied. Prompt delivery and always get the right stuff.

Deadeye

Post-Delivery Feedback

Sep 02, 2024

Have ordered several times and always got my orders by the scheduled delivery date and at a resonable price and fresh product