Home > Health & Beauty > Tobacco General

Tobacco General Reviews - 1,566 Review - 9.5/10

Nov 27, 2024
TobaccoGeneral is an online retailer specializing in tobacco-related products including pipe tobacco, cigars, cigar accessories, hookah, hookah accessories, shisha, and featuring free-shipping deals. They offer wholesale prices, great quality, and quick shipping.
Circle of Excellence - Tobacco General

2013
Winner

Circle of
Excellence

2 years

Tobacco General Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.6 /10
Product Selection9.4 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.7 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%87%

Neutral

9%11%

Negative

4%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

7.1 out of 10

Variety of Shipping Options

Desired shipping options were available

8.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.8 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Tobacco General

Showing 221 - 240 of 1,566

dutchdude

Site Experience Feedback

Sep 08, 2024

it was all i desired in cost and experience

wes

Site Experience Feedback

Sep 08, 2024

all good

Carnut

Site Experience Feedback

Sep 08, 2024

Have been with you for several years

Belkys

Site Experience Feedback

Sep 08, 2024

good

Online Shopper

Site Experience Feedback

Sep 08, 2024

Don’t really care for the new website. Why am I charged shipping insurance??? Should receive free shipping on orders over $150.00

Jackrabbit

Site Experience Feedback

Sep 08, 2024

Overall experience is great. Not crazy about length of shipping time, last order it took almost 3 weeks. It was delayed in Venezuela.

Bill

Site Experience Feedback

Sep 08, 2024

Wish you carried tube cut tobacco

Sandy

Site Experience Feedback

Sep 08, 2024

Easy

Debbie

Site Experience Feedback

Sep 07, 2024

Easy to find & order products

jeff

Site Experience Feedback

Aug 23, 2024

good except today. website would send me the code to reset my password.

Mark

Post-Delivery Feedback

Sep 07, 2024

Always has everything I need and am looking for.

Online Shopper

Site Experience Feedback

Sep 06, 2024

Great prices. Shipping a bit high

Kev

Site Experience Feedback

Sep 06, 2024

Easy experience, great prices

Dla

Site Experience Feedback

Sep 06, 2024

My overall interaction was good. No complaints, easy navigation.

Majikmachelle

Site Experience Feedback

Sep 06, 2024

I have had nothing but good experiences with tobacco general

Nate

Site Experience Feedback

Aug 22, 2024

Got a little confusing but once I backed out it cleared up. I would’ve loved to buy more, but the shipping cost was too high for me to do so.

Sandra Dee

Site Experience Feedback

Sep 05, 2024

I love the new website! So much easier to use! Thank you for upgrading! More coupons are a must! I’m a loyal customer that orders from you for the whole family! I make 4-5 orders every three months! Loyalty should be recognized!

Online Shopper

Site Experience Feedback

Sep 05, 2024

Good

2024

Site Experience Feedback

Sep 05, 2024

It was great

Marie

Site Experience Feedback

Sep 04, 2024

I was disappointed that I have ordered before several times and when I couldn't remember my password it wouldn't allow me to get it or sign back in. And the discount offered did not apply. I think I will look for other companies offers though I was happy before today.