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Tobacco General Reviews - 1,566 Review - 9.5/10

Nov 27, 2024
TobaccoGeneral is an online retailer specializing in tobacco-related products including pipe tobacco, cigars, cigar accessories, hookah, hookah accessories, shisha, and featuring free-shipping deals. They offer wholesale prices, great quality, and quick shipping.
Circle of Excellence - Tobacco General

2013
Winner

Circle of
Excellence

2 years

Tobacco General Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.6 /10
Product Selection9.4 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.7 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%87%

Neutral

9%11%

Negative

4%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

7.1 out of 10

Variety of Shipping Options

Desired shipping options were available

8.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.8 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Tobacco General

Showing 201 - 220 of 1,566

cowboydad

Site Experience Feedback

Sep 12, 2024

all good it was fast and easy. thanks

Zena

Site Experience Feedback

Sep 12, 2024

Very good

Online Shopper

Site Experience Feedback

Sep 11, 2024

I like the old website better

Sue ellen

Site Experience Feedback

Sep 11, 2024

Shipping to high .. to much money for how many days take to get.

Jrkebs

Site Experience Feedback

Sep 01, 2024

I thought the website was very easy to use.


Post-Delivery Feedback

Sep 11, 2024

I found the tobacco that I was looking for. And the price was great. The time it took to get to me was just fine. I would Recommend Using the website to anyone.

Marc

Site Experience Feedback

Sep 11, 2024

I have been very happy anytime I have ordered products from this company

dellness

Site Experience Feedback

Sep 11, 2024

good

Shortstuff

Site Experience Feedback

Aug 30, 2024

I notice there has been a price increase.


Post-Delivery Feedback

Sep 10, 2024

Ordering is quick and easy and product comes to my house.

Ols

Site Experience Feedback

Sep 10, 2024

It's very simple to understand.

Brian

Site Experience Feedback

Aug 24, 2024

This site is great

Smiles

Post-Delivery Feedback

Sep 10, 2024

I am very satisfied with Tobacco General. This was my 2nd purchase from them and all went real well. Delivery etc. I love the prices! As far as a negative comment...I don't have one. Thank u!

Opie

Site Experience Feedback

Sep 10, 2024

Fast and easy

Me

Site Experience Feedback

Aug 31, 2024

Never have had any problems fast and happy with them


Post-Delivery Feedback

Sep 10, 2024

No problems great company

Rock

Site Experience Feedback

Sep 01, 2024

๐Ÿ‘


Post-Delivery Feedback

Sep 10, 2024

Great

CHEWY

Site Experience Feedback

Sep 09, 2024

I chose the insurance ,but did not see it on my receipt.

Artmus

Site Experience Feedback

Aug 30, 2024

I am satisfied with everything except the length it takes for me to get my order. I am used to getting priority mail in three (3) days.


Post-Delivery Feedback

Sep 09, 2024

I would recommend Tobacco General to anyone because they are reasonable in their price and ships priority.

CJ

Site Experience Feedback

Sep 09, 2024

Was easy to order.

Jerderrio jerome welch , EdD

Site Experience Feedback

Sep 01, 2024

theres not of reason the in this question


Post-Delivery Feedback

Sep 09, 2024

sense aspect

hp

Site Experience Feedback

Sep 09, 2024

it is ok,

CG

Site Experience Feedback

Aug 24, 2024

No problems with order as of yet. Great service


Post-Delivery Feedback

Sep 09, 2024

all good