Tobacco General Reviews - 1,566 Review - 9.5/10
2013
Winner
Circle of
Excellence
2 years
Tobacco General Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.5 /10 |
Product Met Expectations | 9.7 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.5out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 9% | 11% |
Negative | 4% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
7.1 out of 10
Variety of Shipping Options
Desired shipping options were available
8.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.8 out of 10
Returns Process
Satisfaction with the returns process
10.0 out of 10
Recent Reviews for Tobacco General
Showing 181 - 200 of 1,566
Lil Sister
Site Experience Feedback
Sep 16, 2024
All good experience. Very easy site to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BL
Site Experience Feedback
Sep 04, 2024
First order
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
BL
Post-Delivery Feedback
Sep 15, 2024
My only mistake was that I didn't start using TG years ago! Great delivery, fresh product and good prices. I'm all in with you folks!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
ammeaux
Site Experience Feedback
Sep 15, 2024
It's Okay
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Gamps
Site Experience Feedback
Sep 15, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cashcow
Site Experience Feedback
Sep 06, 2024
Seems I had to make a new account so took a little longer then expected plus the site seems to be different from last time I was here
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cashcow
Post-Delivery Feedback
Sep 15, 2024
Easy to order, quick delivery,great prices,whats more to say
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
nonamesplease
Site Experience Feedback
Aug 27, 2024
I am thoroughly satisfied with my shopping experience with Tobacco General. Both product availability and speed of delivery.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Fran
Site Experience Feedback
Sep 15, 2024
Site is easy to navigate. Check out also easy . Never get a coupon!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Red
Site Experience Feedback
Sep 15, 2024
Was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Bk802
Site Experience Feedback
Sep 15, 2024
Very Happy with Tobacco General!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tommy
Site Experience Feedback
Sep 04, 2024
All went well so far let's see about the quickness of shipping
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Tommy
Post-Delivery Feedback
Sep 14, 2024
Everything went great. .
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
tex
Site Experience Feedback
Sep 14, 2024
shipping cost and time to arrive are not in price range
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- Full ratings for this review »
larry
Site Experience Feedback
Sep 04, 2024
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
larry
Post-Delivery Feedback
Sep 14, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
All Smoked Up
Post-Delivery Feedback
Sep 14, 2024
Tobacco General is the go to place. Orders are always accurate, excellent conditon, asap delivery is quick. I buy bulk pipe tobacco and that is all I can speak of. Now I do recall .... the were out of most machines ( got an awesome real inexpensive 1 off Amazon get my Zen tubes there 2 about the same as TG but quicker delivery. I needed the tubes before my TG order. Plus no shipping cost) and the bulk tops were the same price I pay per pack at DG. When I first ordered they had free shipping on orders over 120 so I spent more. They don't do that now so I buy less $. That is why i bought off Amazon.Even with the shipping I can't get a better Tobacco deal where I live. Or 5 lbs of Tobacco here. The shipping insurance is really a money generator. If you look at the insurance web site it talks about driving profits... You can earn ,TG, 10000 extra by including our shipping insurance. It also kind of makes you feel TG is off the hook for any issues and you have to talk to the insurance. Idk. TG is great with packaging and they ship USPS so is this insurance necessary... No. Maybe if you get packages stolen regularly. The insurance isn't optional from what I recall and goes up the more you spend a couple dollars. I have no issues with TG , I think they are great for my tobacco needs. I would recommend and have. Just my experience.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Buzz
Site Experience Feedback
Sep 14, 2024
Nothing
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Sc
Site Experience Feedback
Sep 13, 2024
Seems to have improved.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Phatclock
Site Experience Feedback
Sep 13, 2024
Amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Starsushiman101@gmail.com
Post-Delivery Feedback
Sep 13, 2024
When I order it seems to take time for product to ship
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 4
- Customer Support: N/A
- Full ratings for this review »
Smitty
Site Experience Feedback
Sep 13, 2024
Everything was clearly marked and easily read
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 12, 2024
all good, have cheaper shipping
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Jonjon
Site Experience Feedback
Sep 12, 2024
Overall very satisfied with the new web page. I enjoy low to high price filter with 4 kids saving money is where it's at. I appreciate making that easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »