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Tobacco General Reviews - 1,566 Review - 9.5/10

Nov 27, 2024
TobaccoGeneral is an online retailer specializing in tobacco-related products including pipe tobacco, cigars, cigar accessories, hookah, hookah accessories, shisha, and featuring free-shipping deals. They offer wholesale prices, great quality, and quick shipping.
Circle of Excellence - Tobacco General

2013
Winner

Circle of
Excellence

2 years

Tobacco General Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.6 /10
Product Selection9.4 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.7 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%87%

Neutral

9%11%

Negative

4%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

7.1 out of 10

Variety of Shipping Options

Desired shipping options were available

8.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.8 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Tobacco General

Showing 181 - 200 of 1,566

Lil Sister

Site Experience Feedback

Sep 16, 2024

All good experience. Very easy site to use.

BL

Site Experience Feedback

Sep 04, 2024

First order


Post-Delivery Feedback

Sep 15, 2024

My only mistake was that I didn't start using TG years ago! Great delivery, fresh product and good prices. I'm all in with you folks!

ammeaux

Site Experience Feedback

Sep 15, 2024

It's Okay

Gamps

Site Experience Feedback

Sep 15, 2024

Great

Cashcow

Site Experience Feedback

Sep 06, 2024

Seems I had to make a new account so took a little longer then expected plus the site seems to be different from last time I was here


Post-Delivery Feedback

Sep 15, 2024

Easy to order, quick delivery,great prices,whats more to say

nonamesplease

Site Experience Feedback

Aug 27, 2024

I am thoroughly satisfied with my shopping experience with Tobacco General. Both product availability and speed of delivery.

Fran

Site Experience Feedback

Sep 15, 2024

Site is easy to navigate. Check out also easy . Never get a coupon!

Red

Site Experience Feedback

Sep 15, 2024

Was easy

Bk802

Site Experience Feedback

Sep 15, 2024

Very Happy with Tobacco General!

Tommy

Site Experience Feedback

Sep 04, 2024

All went well so far let's see about the quickness of shipping


Post-Delivery Feedback

Sep 14, 2024

Everything went great. .

tex

Site Experience Feedback

Sep 14, 2024

shipping cost and time to arrive are not in price range

larry

Site Experience Feedback

Sep 04, 2024

Very good


Post-Delivery Feedback

Sep 14, 2024

Great

All Smoked Up

Post-Delivery Feedback

Sep 14, 2024

Tobacco General is the go to place. Orders are always accurate, excellent conditon, asap delivery is quick. I buy bulk pipe tobacco and that is all I can speak of. Now I do recall .... the were out of most machines ( got an awesome real inexpensive 1 off Amazon get my Zen tubes there 2 about the same as TG but quicker delivery. I needed the tubes before my TG order. Plus no shipping cost) and the bulk tops were the same price I pay per pack at DG. When I first ordered they had free shipping on orders over 120 so I spent more. They don't do that now so I buy less $. That is why i bought off Amazon.Even with the shipping I can't get a better Tobacco deal where I live. Or 5 lbs of Tobacco here. The shipping insurance is really a money generator. If you look at the insurance web site it talks about driving profits... You can earn ,TG, 10000 extra by including our shipping insurance. It also kind of makes you feel TG is off the hook for any issues and you have to talk to the insurance. Idk. TG is great with packaging and they ship USPS so is this insurance necessary... No. Maybe if you get packages stolen regularly. The insurance isn't optional from what I recall and goes up the more you spend a couple dollars. I have no issues with TG , I think they are great for my tobacco needs. I would recommend and have. Just my experience.

Buzz

Site Experience Feedback

Sep 14, 2024

Nothing

Sc

Site Experience Feedback

Sep 13, 2024

Seems to have improved.

Phatclock

Site Experience Feedback

Sep 13, 2024

Amazing

Starsushiman101@gmail.com

Post-Delivery Feedback

Sep 13, 2024

When I order it seems to take time for product to ship

Smitty

Site Experience Feedback

Sep 13, 2024

Everything was clearly marked and easily read

Online Shopper

Site Experience Feedback

Sep 12, 2024

all good, have cheaper shipping

Jonjon

Site Experience Feedback

Sep 12, 2024

Overall very satisfied with the new web page. I enjoy low to high price filter with 4 kids saving money is where it's at. I appreciate making that easy.