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Tobacco General Reviews - 1,566 Review - 9.5/10

Nov 26, 2024
TobaccoGeneral is an online retailer specializing in tobacco-related products including pipe tobacco, cigars, cigar accessories, hookah, hookah accessories, shisha, and featuring free-shipping deals. They offer wholesale prices, great quality, and quick shipping.
Circle of Excellence - Tobacco General

2013
Winner

Circle of
Excellence

2 years

Tobacco General Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.6 /10
Product Selection9.4 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.7 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%87%

Neutral

9%11%

Negative

4%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

7.1 out of 10

Variety of Shipping Options

Desired shipping options were available

8.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.8 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Tobacco General

Showing 161 - 180 of 1,566

Mimi

Site Experience Feedback

Sep 09, 2024

Great as always


Post-Delivery Feedback

Sep 19, 2024

I'm very please with the shipping and the product always on time.

Shirley

Site Experience Feedback

Sep 19, 2024

Been buying from the general for many years. Great prices fast shipping

Maustonmike

Site Experience Feedback

Sep 19, 2024

Easy to order good company

Don

Site Experience Feedback

Sep 19, 2024

All good.

BrettB

Site Experience Feedback

Sep 18, 2024

I think the pricing of your products are very reasonable

Calistair

Site Experience Feedback

Sep 18, 2024

None of the coupon codes that I tried worked. I thought that if you spent over $100 that you got free shipping.

Online Shopper

Site Experience Feedback

Sep 18, 2024

Easy to order

Vickie

Site Experience Feedback

Sep 18, 2024

It appears to be different than the last time I ordered. My old information was gone, had to re register. Found that annoying. Overall I like this company and will continue to buy from them.

Freddy

Site Experience Feedback

Sep 18, 2024

experience good

Linda

Site Experience Feedback

Sep 17, 2024

Seems all prices have gone and don't like the 99 cents charge on each item.Makes no sense if I'm paying for shipping

Milit

Site Experience Feedback

Sep 08, 2024

Ordering was so easy. Everything was very self explanatory and clear.


Post-Delivery Feedback

Sep 17, 2024

Was easy to order the product I searched online for. Got the best price out of all other merchants and delivery was expedious and on time. All around great experience and I definitely will be ordering again very soon!

Pete

Post-Delivery Feedback

Sep 17, 2024

Went smooth no surprises. Not my first order

Karey

Site Experience Feedback

Sep 16, 2024

I'm completely satisfied with the website and the product I ordered. The shipping is a bit high.

Bo

Site Experience Feedback

Sep 16, 2024

No problems

sunsetatdawn

Site Experience Feedback

Sep 16, 2024

It said it was a relaunch of site, so I guess it got rid of any account since before relaunch as it wouldn't let me sign in. This was really the only bad part of experience. I had to make a new account. However, I had no issue finding what I needed, though there were a handful of unavailable ones among them including one I was thinking of trying, but couldn't. Went with the usual purchase.

kristin

Site Experience Feedback

Aug 23, 2024

This is the best place to go for tobacco It is so easy to find what I am looking for

Klondike

Site Experience Feedback

Sep 07, 2024

Good pricing, good website. I am very satisfied with all of my interactions.

Online Shopper

Site Experience Feedback

Sep 05, 2024

Ease of ordering, many brands


Post-Delivery Feedback

Sep 16, 2024

great selection of products

Dee

Site Experience Feedback

Sep 16, 2024

Love it easy to use repeat customer

Clearwater Joe

Post-Delivery Feedback

Sep 16, 2024

Easy use of website