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Tobacco General Reviews - 1,566 Review - 9.5/10

Nov 26, 2024
TobaccoGeneral is an online retailer specializing in tobacco-related products including pipe tobacco, cigars, cigar accessories, hookah, hookah accessories, shisha, and featuring free-shipping deals. They offer wholesale prices, great quality, and quick shipping.
Circle of Excellence - Tobacco General

2013
Winner

Circle of
Excellence

2 years

Tobacco General Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.6 /10
Product Selection9.4 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.7 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%87%

Neutral

9%11%

Negative

4%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

7.1 out of 10

Variety of Shipping Options

Desired shipping options were available

8.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.8 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Tobacco General

Showing 141 - 160 of 1,566

Classicswan

Post-Delivery Feedback

Sep 27, 2024

Great price!! Fast delivery!!!! Terrific product. I only wish more products were sold.... Ex: Marlboro Reds ๐Ÿ‘ my friend needs those.

Omar

Site Experience Feedback

Sep 16, 2024

good experience would like more discounts

Booker

Site Experience Feedback

Sep 17, 2024

A friend referred me to your site and am looking forward to future purchases.

Rob

Site Experience Feedback

Sep 12, 2024

Great amount for the price.


Post-Delivery Feedback

Sep 27, 2024

Very good tobacco and great prices for fast service

Bubba

Post-Delivery Feedback

Sep 27, 2024

Great place to buy your tobacco

PurpTerps210

Site Experience Feedback

Sep 26, 2024

Could have been better but was okay

Homer

Site Experience Feedback

Sep 17, 2024

The website could use some work. It would be nice to have a "frequently bought" area or something so I don't have to look everything up all the time

Online Shopper

Site Experience Feedback

Sep 24, 2024

easy to find and order

Jed

Site Experience Feedback

Sep 12, 2024

Good. Experience for me be cause Iโ€™m not very good on the internet

Online Shopper

Site Experience Feedback

Sep 05, 2024

Every thing is good

judy

Site Experience Feedback

Sep 22, 2024

Best price, site user friendly . excepts pay pal made finishing order easy

Annie

Site Experience Feedback

Sep 22, 2024

I have been purchasing pipe tobacco for approximately four years. I purchased it for my husband, when he could no longer find it in stores. I have always had a great experience with tobacco general. I appreciate it. Your website is easy to navigate. Thank you very much, Grace Ryan.

brattbear

Site Experience Feedback

Sep 05, 2024

I've had good experiences with Tobacco General, there were some issues with slow processing of orders but that seems to have improved, of course in exchange the shipping cost has increased.


Post-Delivery Feedback

Sep 21, 2024

It was very easy to find the products I wanted and place my order. Delivery was on time and the order was correct.

ROZ

Site Experience Feedback

Sep 12, 2024

Ill let you no when I get my order.


Post-Delivery Feedback

Sep 21, 2024

yes Id recommend to a friend. order was nice and simple.

Meme

Site Experience Feedback

Sep 11, 2024

All I can say is this web site is awesome. Never have had a problem


Post-Delivery Feedback

Sep 21, 2024

I have been ordering from TG for a long time. They are very prompt in getting my order to me. I tell all my friends about TG.

Jefft

Site Experience Feedback

Sep 02, 2024

I wish you would do different shipping can't relay on the post office.

Buffy

Post-Delivery Feedback

Sep 20, 2024

Use tobacco general

Kelz81

Site Experience Feedback

Sep 03, 2024

The past few times I have ordered, i have received emails stating the half my shipment is out of order. This order to day are really not the product I want. I appreciate the email but the other options are really not what I want.


Post-Delivery Feedback

Sep 19, 2024

I often purchase flat wraps. When you were increasing the price, flavors I usually enjoy, were not available

Bobalou

Site Experience Feedback

Sep 01, 2024

found it very easy to get what I wanted


Post-Delivery Feedback

Sep 19, 2024

great tobacco at a great price wouldn't buy from anyone else

Jason

Site Experience Feedback

Sep 19, 2024

Affordable