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Gotham Cigars Reviews - 3,645 Review - 9.3/10

Dec 3, 2024
Gotham Cigars is an online cigar store that offers a huge selection of filtered, little, premium, and machine made cigars at discount prices.
Circle of Excellence - Gotham Cigars

2023
Winner

Circle of
Excellence

3 years

Gotham Cigars Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.5 /10
Product Selection9.4 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.5 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.1 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%80%

Neutral

13%15%

Negative

5%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

7.4 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.2 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

8.7 out of 10

Recent Reviews for Gotham Cigars

Showing 201 - 220 of 3,645

Cole H

Site Experience Feedback

Nov 11, 2024

great product availability, excellent pricing, normal shipping rates

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

NATE

Site Experience Feedback

Nov 11, 2024

NICE VARIETY OF CIGARS

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Gallo

Site Experience Feedback

Nov 10, 2024

I placed an order for cigars and was asked to take a Survey. I did . Thank you and have a nice day.

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Online Shopper

Site Experience Feedback

Nov 10, 2024

Good

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Quinny

Site Experience Feedback

Nov 10, 2024

I had no issues ordering from Gotham, they have a very good selection of products and names!

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Trevor

Site Experience Feedback

Nov 10, 2024

So far so good!

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

JTfromAK

Site Experience Feedback

Nov 10, 2024

An amazing selection of premium cigars for amazing prices!

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Smokey

Site Experience Feedback

Nov 10, 2024

all good

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Jules

Site Experience Feedback

Nov 10, 2024

Easy to search. Didn’t have one of the flavors i was looking for but everything else was easy.

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

DMJ1080

Site Experience Feedback

Nov 10, 2024

Site was a bit slow loading for billing and shipping but overall wasn’t a bad experience

From Gotham Cigars

Hi, thank you for your feedback! We're sorry to hear that the check-out process felt slow. We’re constantly working to improve our website's speed and efficiency. Your experience is important to us, and we’ll take this into consid...

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iDreamofAnna

Site Experience Feedback

Nov 10, 2024

The website was easy to use, found all I needed in seconds. Checkout was a breeze & appreciate the discounts for auto ship orders. My boyfriend and I were missing those flavored swishers out here in California. Can’t wait for the nostalgia, very excited to be a returning customer.

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Higgins

Site Experience Feedback

Nov 10, 2024

Way much better then going to the store because they over priced there products

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

MicJude

Site Experience Feedback

Nov 10, 2024

Easy to find items I wanted but check out experience feel antiquated. Very manual would like to checkout faster.

From Gotham Cigars

Hi, thank you for your feedback! We're sorry to hear that the check-out process felt slow and antiquated. We’re constantly working to improve our website's speed and efficiency. Your experience is important to us, and we’ll take t...

Read full response »

Mike bo

Site Experience Feedback

Nov 10, 2024

best around better quality better prices better backwoods better shipping and better customer service

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Deni

Site Experience Feedback

Nov 09, 2024

I have no complaints. All worked out and all is good

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

badgerdan

Site Experience Feedback

Nov 09, 2024

Found the Padron Naturals I am looking for and purchase was straight forward.

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

DJ

Site Experience Feedback

Nov 09, 2024

Experience was good.

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Widowmaker

Site Experience Feedback

Nov 09, 2024

Love the simpleness and quickness of the website.

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Na

Site Experience Feedback

Nov 09, 2024

Na

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Whitail

Site Experience Feedback

Nov 09, 2024

No problems what so ever.

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars