Gotham Cigars Reviews - 3,645 Review - 9.3/10
2023
Winner
Circle of
Excellence
3 years
Gotham Cigars Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.5 /10 |
Likelihood to Recommend | 9.5 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.5 /10 |
On-Time Delivery | 9.3 /10 |
Satisfaction with Customer Support | 9.1 /10 |
9.3out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 81% | 80% |
Neutral | 13% | 15% |
Negative | 5% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.0 out of 10
Shipping Charges
Satisfaction with shipping charges
7.4 out of 10
Variety of Shipping Options
Desired shipping options were available
8.7 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
8.7 out of 10
Recent Reviews for Gotham Cigars
Showing 181 - 200 of 3,645
jfleye
Site Experience Feedback
Oct 29, 2024
what i wanted when i wanted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
- Full ratings for this review »
jfleye
Post-Delivery Feedback
Nov 13, 2024
what i wanted. when i wanted it. on time
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Patty
Site Experience Feedback
Nov 13, 2024
Your cigars are always good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Jimmietee
Post-Delivery Feedback
Nov 13, 2024
My problem is the shipping cost, too high.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Ed
Site Experience Feedback
Nov 13, 2024
I try to find out how to get coupon I know I only order a little at a time but I still would like to get a coupon some times
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! To be updated on our current promotions and deals you can subscribe to our newsletter. You may also visit our monthly deals here- https://www.gothamcigars.com/specials/ and coupon link here - https...
Read full response »Online Shopper
Site Experience Feedback
Nov 12, 2024
Good
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Online Shopper
Post-Delivery Feedback
Nov 12, 2024
everything was excellent
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
- Full ratings for this review »
Mountain Man
Site Experience Feedback
Nov 12, 2024
Good enough, Excellent site for cigars, no trouble finding what I wanted.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Free Ship on Filtered Cigars
Site Experience Feedback
Nov 12, 2024
I sure wish there was free shipping for orders over $249 - on FILTERED CIGARS. I find it silly (and not fun) to pay for shipping when I am a routine customer and only buy a product that is excluded from your 'standard' free shipping. I'm not annoyed enough to stop buying from you tho! :*) Just making a suggestion, in the hope you will consider my comments and perhaps begin a free shipping option for me. Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We do apologize we do not have a special promotion for shipping at this time. Your comments are valuable to us, and we'll make sure to pass them along to the team. To be updated on our current prom...
Read full response »Mark T
Site Experience Feedback
Oct 29, 2024
Good selection good price
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
- Full ratings for this review »
Mark T
Post-Delivery Feedback
Nov 12, 2024
Got the cigars i was looking for at the best price and quickly
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Vic
Site Experience Feedback
Nov 12, 2024
just fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Jio
Site Experience Feedback
Nov 04, 2024
Fast
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Jio
Post-Delivery Feedback
Nov 12, 2024
Fast shipping
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 8
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
OFVOF
Site Experience Feedback
Nov 11, 2024
Nothing bad to report. Even with shipping cost, still the best pricing I have found online. Orders arrive in 2-4 days using the cheapest shipping method.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
crwnpointnative
Site Experience Feedback
Nov 11, 2024
should be able to re-order or move up your subscription date without paying more than you were & having to input all your information again. would be nice to have a every 3 week delivery option
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We do apologize, please be advised that we have a charge now option on our website for your subscription if you wish to initiate a subscription shipment anytime. Also, if you wish to modify your su...
Read full response »Larry
Site Experience Feedback
Nov 11, 2024
N/A
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Lil Earl Jr
Site Experience Feedback
Nov 11, 2024
Sweet and nice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Sherry
Site Experience Feedback
Nov 11, 2024
My choice of cigars is very hard to find in local stores, so Gotham works out for me
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
redd73
Site Experience Feedback
Nov 11, 2024
Everything is always great with Gotham! I like that they send an email letting you know when to expect the delivery because the tracking number usually tells you something different
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
JC
Site Experience Feedback
Nov 11, 2024
I save time, gas, money, and love that they are delivered directly to my front door.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Francis
Site Experience Feedback
Oct 29, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Francis
Post-Delivery Feedback
Nov 11, 2024
Good experience
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
I.K.
Site Experience Feedback
Oct 24, 2024
Easy check out experience. Decent selection. Quality of product, pending......
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars