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Gotham Cigars Reviews - 3,645 Review - 9.3/10

Dec 3, 2024
Gotham Cigars is an online cigar store that offers a huge selection of filtered, little, premium, and machine made cigars at discount prices.
Circle of Excellence - Gotham Cigars

2023
Winner

Circle of
Excellence

3 years

Gotham Cigars Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.5 /10
Product Selection9.4 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.5 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.1 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%80%

Neutral

13%15%

Negative

5%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

7.4 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.2 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

8.7 out of 10

Recent Reviews for Gotham Cigars

Showing 181 - 200 of 3,645

jfleye

Site Experience Feedback

Oct 29, 2024

what i wanted when i wanted.


Post-Delivery Feedback

Nov 13, 2024

what i wanted. when i wanted it. on time

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Patty

Site Experience Feedback

Nov 13, 2024

Your cigars are always good

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Jimmietee

Post-Delivery Feedback

Nov 13, 2024

My problem is the shipping cost, too high.

Ed

Site Experience Feedback

Nov 13, 2024

I try to find out how to get coupon I know I only order a little at a time but I still would like to get a coupon some times

From Gotham Cigars

Hi, thank you for your feedback! To be updated on our current promotions and deals you can subscribe to our newsletter. You may also visit our monthly deals here- https://www.gothamcigars.com/specials/ and coupon link here - https...

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Online Shopper

Site Experience Feedback

Nov 12, 2024

Good

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Online Shopper

Post-Delivery Feedback

Nov 12, 2024

everything was excellent

Mountain Man

Site Experience Feedback

Nov 12, 2024

Good enough, Excellent site for cigars, no trouble finding what I wanted.

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Free Ship on Filtered Cigars

Site Experience Feedback

Nov 12, 2024

I sure wish there was free shipping for orders over $249 - on FILTERED CIGARS. I find it silly (and not fun) to pay for shipping when I am a routine customer and only buy a product that is excluded from your 'standard' free shipping. I'm not annoyed enough to stop buying from you tho! :*) Just making a suggestion, in the hope you will consider my comments and perhaps begin a free shipping option for me. Thank you!

From Gotham Cigars

Hi, thank you for your feedback! We do apologize we do not have a special promotion for shipping at this time. Your comments are valuable to us, and we'll make sure to pass them along to the team. To be updated on our current prom...

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Mark T

Site Experience Feedback

Oct 29, 2024

Good selection good price


Post-Delivery Feedback

Nov 12, 2024

Got the cigars i was looking for at the best price and quickly

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Vic

Site Experience Feedback

Nov 12, 2024

just fine

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Jio

Site Experience Feedback

Nov 04, 2024

Fast


Post-Delivery Feedback

Nov 12, 2024

Fast shipping

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

OFVOF

Site Experience Feedback

Nov 11, 2024

Nothing bad to report. Even with shipping cost, still the best pricing I have found online. Orders arrive in 2-4 days using the cheapest shipping method.

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

crwnpointnative

Site Experience Feedback

Nov 11, 2024

should be able to re-order or move up your subscription date without paying more than you were & having to input all your information again. would be nice to have a every 3 week delivery option

From Gotham Cigars

Hi, thank you for your feedback! We do apologize, please be advised that we have a charge now option on our website for your subscription if you wish to initiate a subscription shipment anytime. Also, if you wish to modify your su...

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Larry

Site Experience Feedback

Nov 11, 2024

N/A

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Lil Earl Jr

Site Experience Feedback

Nov 11, 2024

Sweet and nice

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Sherry

Site Experience Feedback

Nov 11, 2024

My choice of cigars is very hard to find in local stores, so Gotham works out for me

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

redd73

Site Experience Feedback

Nov 11, 2024

Everything is always great with Gotham! I like that they send an email letting you know when to expect the delivery because the tracking number usually tells you something different

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

JC

Site Experience Feedback

Nov 11, 2024

I save time, gas, money, and love that they are delivered directly to my front door.

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Francis

Site Experience Feedback

Oct 29, 2024

Good


Post-Delivery Feedback

Nov 11, 2024

Good experience

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

I.K.

Site Experience Feedback

Oct 24, 2024

Easy check out experience. Decent selection. Quality of product, pending......

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars