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Gotham Cigars Reviews - 3,645 Review - 9.3/10

Dec 4, 2024
Gotham Cigars is an online cigar store that offers a huge selection of filtered, little, premium, and machine made cigars at discount prices.
Circle of Excellence - Gotham Cigars

2023
Winner

Circle of
Excellence

3 years

Gotham Cigars Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.5 /10
Product Selection9.4 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.5 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.1 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%80%

Neutral

13%15%

Negative

5%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

7.4 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.2 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

8.7 out of 10

Recent Reviews for Gotham Cigars

Showing 221 - 240 of 3,645

Max

Site Experience Feedback

Nov 01, 2024

Pleasure doing business with the staff...speedy delivery of my wonderful cigars!!!


Post-Delivery Feedback

Nov 09, 2024

Customer service is very thoughtful and caring...good cigars too!!

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Clom801

Site Experience Feedback

Nov 08, 2024

Pretty good, had issues checking out. Could not get the PayPal pay in 4 option to check out. Was a little glitchy for me

From Gotham Cigars

Hi, thank you for your feedback! We do apologize for the issues you're having trying to place your order online with PayPal. We’re always looking for ways to improve, and your input helps us make the experience better for everyone...

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TEESHA

Site Experience Feedback

Nov 08, 2024

Love It

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Gil

Site Experience Feedback

Oct 29, 2024

No issues

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

egulf

Site Experience Feedback

Nov 08, 2024

A little tough finding the checkout spot but all ok.

From Gotham Cigars

Hi, thank you for your feedback! We're sorry to hear that you encountered trouble finding the checkout tab on our website. We’re always looking for ways to improve, and your input helps us make the experience better for everyone. ...

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Butch

Post-Delivery Feedback

Nov 08, 2024

Na

skc

Site Experience Feedback

Nov 08, 2024

Did not get free shipping for over $250 this time so I wound up ordering less.

From Gotham Cigars

Hi, thank you for your feedback! We do apologize our free shipping promotion ended on October 31, 2024. We do not have a special promotion for shipping at this time. To be updated on our current promotions and deals you can subscr...

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Your Herbalz

Site Experience Feedback

Nov 07, 2024

Overall great shopping experience!

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Online Shopper

Site Experience Feedback

Oct 27, 2024

I've been smoking Djarums since 1983 and Gotham makes it so much easier for everybody.


Post-Delivery Feedback

Nov 07, 2024

My normal brand was out of stock so I had to order something else.

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Josh

Site Experience Feedback

Nov 07, 2024

Great

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Online Shopper

Site Experience Feedback

Nov 07, 2024

Was great, easy reset of a password and I was in

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Ralph

Site Experience Feedback

Nov 07, 2024

I have always received exactly what I ordered, and it has always arrived when they stated it would.

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Hazelquinn

Site Experience Feedback

Oct 09, 2024

It was great


Post-Delivery Feedback

Nov 07, 2024

Selecting my order was fast and easy the delivery was quicker than expected and the packing of the product was great… the items was intact and not damaged… only one of the single pack had a discolored product but was still able to use it… I will recommend my friends and family for sure

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Casper

Site Experience Feedback

Nov 07, 2024

Easy to navigate and quick checkout at great prices.

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Great product!!!

Post-Delivery Feedback

Nov 07, 2024

Great product and service! Will order again...

De

Site Experience Feedback

Oct 28, 2024

Every thing is fine except check-out. I don't expect to get shuffled back and forth between your website and PayPal two different times.


Post-Delivery Feedback

Nov 07, 2024

I do not have friends that smoke cigars. I on the other hand will continue to buy from Gotham.

From Gotham Cigars

Hi, thank you for your feedback! We do apologize for the issues you're having trying to place your order online. We’re always looking for ways to improve, and your input helps us make the experience better for everyone. Your exper...

Read full response »

Online Shopper

Site Experience Feedback

Nov 07, 2024

Very good

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

CABY

Site Experience Feedback

Nov 06, 2024

EMAIL ADD

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

D

Site Experience Feedback

Nov 06, 2024

Shipping is a bit much but to be expected on. Smaller order

From Gotham Cigars

Hi, thank you for your feedback! We do apologize please be advised that our shipping rates are based on the live rates of UPS and USPS. If you need any assistance, please don't hesitate to let us know and we will be more than happ...

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Ed

Site Experience Feedback

Nov 06, 2024

I was able to find one product OK but the second one was harder to find.

From Gotham Cigars

Hi, thank you for your feedback! We're sorry to hear that you encountered difficulties in accessing your order history and looking for the cigars you like. We’re constantly working to improve our website's efficiency. Your experie...

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