Gotham Cigars Reviews - 3,645 Review - 9.3/10
2023
Winner
Circle of
Excellence
3 years
Gotham Cigars Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.5 /10 |
Likelihood to Recommend | 9.5 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.5 /10 |
On-Time Delivery | 9.3 /10 |
Satisfaction with Customer Support | 9.1 /10 |
9.3out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 81% | 80% |
Neutral | 13% | 15% |
Negative | 5% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.0 out of 10
Shipping Charges
Satisfaction with shipping charges
7.4 out of 10
Variety of Shipping Options
Desired shipping options were available
8.7 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
8.7 out of 10
Recent Reviews for Gotham Cigars
Showing 221 - 240 of 3,645
Max
Site Experience Feedback
Nov 01, 2024
Pleasure doing business with the staff...speedy delivery of my wonderful cigars!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Max
Post-Delivery Feedback
Nov 09, 2024
Customer service is very thoughtful and caring...good cigars too!!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Clom801
Site Experience Feedback
Nov 08, 2024
Pretty good, had issues checking out. Could not get the PayPal pay in 4 option to check out. Was a little glitchy for me
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We do apologize for the issues you're having trying to place your order online with PayPal. We’re always looking for ways to improve, and your input helps us make the experience better for everyone...
Read full response »TEESHA
Site Experience Feedback
Nov 08, 2024
Love It
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Gil
Site Experience Feedback
Oct 29, 2024
No issues
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
egulf
Site Experience Feedback
Nov 08, 2024
A little tough finding the checkout spot but all ok.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We're sorry to hear that you encountered trouble finding the checkout tab on our website. We’re always looking for ways to improve, and your input helps us make the experience better for everyone. ...
Read full response »Butch
Post-Delivery Feedback
Nov 08, 2024
Na
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 10
- Full ratings for this review »
skc
Site Experience Feedback
Nov 08, 2024
Did not get free shipping for over $250 this time so I wound up ordering less.
- Overall Rating: 3
- Would Shop Here Again: 5
- Likelihood To Recommend: 7
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We do apologize our free shipping promotion ended on October 31, 2024. We do not have a special promotion for shipping at this time. To be updated on our current promotions and deals you can subscr...
Read full response »Your Herbalz
Site Experience Feedback
Nov 07, 2024
Overall great shopping experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Online Shopper
Site Experience Feedback
Oct 27, 2024
I've been smoking Djarums since 1983 and Gotham makes it so much easier for everybody.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 07, 2024
My normal brand was out of stock so I had to order something else.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Josh
Site Experience Feedback
Nov 07, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Online Shopper
Site Experience Feedback
Nov 07, 2024
Was great, easy reset of a password and I was in
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Ralph
Site Experience Feedback
Nov 07, 2024
I have always received exactly what I ordered, and it has always arrived when they stated it would.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Hazelquinn
Site Experience Feedback
Oct 09, 2024
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hazelquinn
Post-Delivery Feedback
Nov 07, 2024
Selecting my order was fast and easy the delivery was quicker than expected and the packing of the product was great… the items was intact and not damaged… only one of the single pack had a discolored product but was still able to use it… I will recommend my friends and family for sure
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Casper
Site Experience Feedback
Nov 07, 2024
Easy to navigate and quick checkout at great prices.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Great product!!!
Post-Delivery Feedback
Nov 07, 2024
Great product and service! Will order again...
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
De
Site Experience Feedback
Oct 28, 2024
Every thing is fine except check-out. I don't expect to get shuffled back and forth between your website and PayPal two different times.
- Overall Rating: 5
- Would Shop Here Again: 1
- Likelihood To Recommend: 3
- Full ratings for this review »
De
Post-Delivery Feedback
Nov 07, 2024
I do not have friends that smoke cigars. I on the other hand will continue to buy from Gotham.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We do apologize for the issues you're having trying to place your order online. We’re always looking for ways to improve, and your input helps us make the experience better for everyone. Your exper...
Read full response »Online Shopper
Site Experience Feedback
Nov 07, 2024
Very good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
CABY
Site Experience Feedback
Nov 06, 2024
EMAIL ADD
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
D
Site Experience Feedback
Nov 06, 2024
Shipping is a bit much but to be expected on. Smaller order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We do apologize please be advised that our shipping rates are based on the live rates of UPS and USPS. If you need any assistance, please don't hesitate to let us know and we will be more than happ...
Read full response »Ed
Site Experience Feedback
Nov 06, 2024
I was able to find one product OK but the second one was harder to find.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We're sorry to hear that you encountered difficulties in accessing your order history and looking for the cigars you like. We’re constantly working to improve our website's efficiency. Your experie...
Read full response »