Home > Food & Drink > Gotham Cigars

Gotham Cigars Reviews - 3,645 Review - 9.3/10

Dec 4, 2024
Gotham Cigars is an online cigar store that offers a huge selection of filtered, little, premium, and machine made cigars at discount prices.
Circle of Excellence - Gotham Cigars

2023
Winner

Circle of
Excellence

3 years

Gotham Cigars Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.5 /10
Product Selection9.4 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.5 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.1 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%80%

Neutral

13%15%

Negative

5%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

7.4 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.2 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

8.7 out of 10

Recent Reviews for Gotham Cigars

Showing 241 - 260 of 3,645

Sunshine, kid. My truck driver logo.

Site Experience Feedback

Nov 06, 2024

The cigars that has. Some of the best player I have been smoking for a long time. Now, at the age of 72 I feel enjoyed.

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

dub

Site Experience Feedback

Nov 06, 2024

much improved

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Chris

Site Experience Feedback

Nov 06, 2024

I got a coupon a few days ago but when I put the code in I was told it was invalid. Not nice. Also I have changed my email due to being hacked and I saw nowhere to change to the new one. It is now…Christmasmimi58@gmail.com. I do love buying from you

From Gotham Cigars

Hi, thank you for your feedback! We're sorry to hear that you encountered difficulties in updating your email address and redeeming your coupon. Please be advised that coupon codes are special offers that are valid for only a cert...

Read full response »

Jim

Site Experience Feedback

Nov 06, 2024

Ordering was simple and fast

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Stoner

Site Experience Feedback

Nov 05, 2024

Finding what I need was easy and good prices

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Rye

Site Experience Feedback

Nov 05, 2024

Na

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Tito

Post-Delivery Feedback

Nov 05, 2024

Great experience and looking forward to purchasing more of your products.

Ryan

Site Experience Feedback

Nov 05, 2024

Very easy to browse and buy!

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Larry

Site Experience Feedback

Nov 05, 2024

Website was a Good experiance

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

SweetSpuds

Site Experience Feedback

Nov 05, 2024

Everything is good

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Farm Queen

Site Experience Feedback

Nov 05, 2024

I've had nothing but good experiences with Gotham cigars.

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Jaede

Site Experience Feedback

Oct 19, 2024

Best place to find my favorite cigars.


Post-Delivery Feedback

Nov 05, 2024

Love entourage and you have the beat price n delivery fees i shopped around for

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

JH

Site Experience Feedback

Nov 05, 2024

Good interaction, Great prices $$$

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

DJ

Site Experience Feedback

Nov 04, 2024

Website great. My local post office delivered to wrong unit previously and so I thought to send them to my sons house and messed up a number in his address and they were undeliverable, and returned. But after contacting gotham customer service and telling them about the whole mix ups they refunded my whole order even shipping! so I put a hold on my packages at my local post office to avoid carrier mistakes again and now I'm happily getting my menthol cigars that are no longer available here in California. Thanks Gotham!

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Mike Honcho

Site Experience Feedback

Nov 04, 2024

Easy process, fast shipping, great products!

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Mantis

Site Experience Feedback

Nov 04, 2024

It was awesome

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

BL

Site Experience Feedback

Nov 04, 2024

Please share details about your overall interaction with the website today - both good and bad – to help Gotham Cigars understand your experience.

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Hershey24

Site Experience Feedback

Nov 04, 2024

good selection of cigars at discounted prices. Will buy from again

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Woo

Site Experience Feedback

Nov 04, 2024

Very easy.

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

kittycat

Site Experience Feedback

Nov 04, 2024

My favorite product is out of stock, but I was able to find something similar enough - did not buy typical quantity, in hopes my favorite is restocked before I run out of current order (including shipping time).

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars