Gotham Cigars Reviews - 3,645 Review - 9.3/10
2023
Winner
Circle of
Excellence
3 years
Gotham Cigars Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.5 /10 |
Likelihood to Recommend | 9.5 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.5 /10 |
On-Time Delivery | 9.3 /10 |
Satisfaction with Customer Support | 9.1 /10 |
9.3out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 81% | 80% |
Neutral | 13% | 15% |
Negative | 5% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.0 out of 10
Shipping Charges
Satisfaction with shipping charges
7.4 out of 10
Variety of Shipping Options
Desired shipping options were available
8.7 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
8.7 out of 10
Recent Reviews for Gotham Cigars
Showing 241 - 260 of 3,645
Sunshine, kid. My truck driver logo.
Site Experience Feedback
Nov 06, 2024
The cigars that has. Some of the best player I have been smoking for a long time. Now, at the age of 72 I feel enjoyed.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
dub
Site Experience Feedback
Nov 06, 2024
much improved
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Chris
Site Experience Feedback
Nov 06, 2024
I got a coupon a few days ago but when I put the code in I was told it was invalid. Not nice. Also I have changed my email due to being hacked and I saw nowhere to change to the new one. It is now…Christmasmimi58@gmail.com. I do love buying from you
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We're sorry to hear that you encountered difficulties in updating your email address and redeeming your coupon. Please be advised that coupon codes are special offers that are valid for only a cert...
Read full response »Jim
Site Experience Feedback
Nov 06, 2024
Ordering was simple and fast
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Stoner
Site Experience Feedback
Nov 05, 2024
Finding what I need was easy and good prices
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Rye
Site Experience Feedback
Nov 05, 2024
Na
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Tito
Post-Delivery Feedback
Nov 05, 2024
Great experience and looking forward to purchasing more of your products.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 5
- Full ratings for this review »
Ryan
Site Experience Feedback
Nov 05, 2024
Very easy to browse and buy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Larry
Site Experience Feedback
Nov 05, 2024
Website was a Good experiance
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
SweetSpuds
Site Experience Feedback
Nov 05, 2024
Everything is good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Farm Queen
Site Experience Feedback
Nov 05, 2024
I've had nothing but good experiences with Gotham cigars.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Jaede
Site Experience Feedback
Oct 19, 2024
Best place to find my favorite cigars.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jaede
Post-Delivery Feedback
Nov 05, 2024
Love entourage and you have the beat price n delivery fees i shopped around for
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
JH
Site Experience Feedback
Nov 05, 2024
Good interaction, Great prices $$$
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
DJ
Site Experience Feedback
Nov 04, 2024
Website great. My local post office delivered to wrong unit previously and so I thought to send them to my sons house and messed up a number in his address and they were undeliverable, and returned. But after contacting gotham customer service and telling them about the whole mix ups they refunded my whole order even shipping! so I put a hold on my packages at my local post office to avoid carrier mistakes again and now I'm happily getting my menthol cigars that are no longer available here in California. Thanks Gotham!
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Mike Honcho
Site Experience Feedback
Nov 04, 2024
Easy process, fast shipping, great products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Mantis
Site Experience Feedback
Nov 04, 2024
It was awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
BL
Site Experience Feedback
Nov 04, 2024
Please share details about your overall interaction with the website today - both good and bad – to help Gotham Cigars understand your experience.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Hershey24
Site Experience Feedback
Nov 04, 2024
good selection of cigars at discounted prices. Will buy from again
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Woo
Site Experience Feedback
Nov 04, 2024
Very easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
kittycat
Site Experience Feedback
Nov 04, 2024
My favorite product is out of stock, but I was able to find something similar enough - did not buy typical quantity, in hopes my favorite is restocked before I run out of current order (including shipping time).
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars