Gotham Cigars Reviews - 3,650 Review - 9.3/10
2023
Winner
Circle of
Excellence
3 years
Gotham Cigars Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.5 /10 |
Likelihood to Recommend | 9.5 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.5 /10 |
On-Time Delivery | 9.3 /10 |
Satisfaction with Customer Support | 9.1 /10 |
9.3out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 81% | 80% |
Neutral | 13% | 15% |
Negative | 5% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.0 out of 10
Shipping Charges
Satisfaction with shipping charges
7.4 out of 10
Variety of Shipping Options
Desired shipping options were available
8.7 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
8.7 out of 10
Recent Reviews for Gotham Cigars
Showing 161 - 180 of 3,650
john
Site Experience Feedback
Nov 14, 2024
Web site easy to find what I wanted , easy to checkout Well built shopping experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Online Shopper
Site Experience Feedback
Nov 14, 2024
It was great simple and easy
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Huy
Site Experience Feedback
Nov 14, 2024
Jdjjsjsis
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Cigarvrotkladun
Site Experience Feedback
Nov 05, 2024
Greate
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
ws
Site Experience Feedback
Nov 14, 2024
np
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Ronnie
Site Experience Feedback
Nov 14, 2024
Works well
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
FILO
Site Experience Feedback
Nov 14, 2024
Good company reliable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Winchester0080
Site Experience Feedback
Nov 14, 2024
Shipping price is ridiculous !!!
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 4
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We do apologize please be advised that our shipping rates are based on the live rates of UPS and USPS. We’re always looking for ways to improve, and your input helps us make the experience better f...
Read full response »skippy
Site Experience Feedback
Nov 13, 2024
Too many questions. This is a very simple transaction, I have an account, it should be in and out, but instead I have to navigate a dozen or so pages.
- Overall Rating: 4
- Would Shop Here Again: 10
- Likelihood To Recommend: 3
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We're sorry to hear that you found the site difficult to navigate. We’re constantly working to improve our website's efficiency. Your experience is important to us, and we’ll take this into conside...
Read full response »none
Site Experience Feedback
Nov 13, 2024
Satisfied
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Prettythicke
Site Experience Feedback
Nov 13, 2024
I think this is one of my best app allows me to puck and choise many different type options prices are even amazing available plus 1 i just love it
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Backwoodsgirl
Site Experience Feedback
Nov 13, 2024
The pay section keeps freezing when i select venmo or gpay. When i click check out and enter card it works.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We're sorry to hear that the check-out process felt slow. We’re constantly working to improve our website's speed and efficiency. Your experience is important to us, and we’ll take this into consid...
Read full response »jfleye
Site Experience Feedback
Oct 29, 2024
what i wanted when i wanted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
- Full ratings for this review »
jfleye
Post-Delivery Feedback
Nov 13, 2024
what i wanted. when i wanted it. on time
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Patty
Site Experience Feedback
Nov 13, 2024
Your cigars are always good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Jimmietee
Post-Delivery Feedback
Nov 13, 2024
My problem is the shipping cost, too high.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Ed
Site Experience Feedback
Nov 13, 2024
I try to find out how to get coupon I know I only order a little at a time but I still would like to get a coupon some times
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! To be updated on our current promotions and deals you can subscribe to our newsletter. You may also visit our monthly deals here- https://www.gothamcigars.com/specials/ and coupon link here - https...
Read full response »Online Shopper
Site Experience Feedback
Nov 12, 2024
Good
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Online Shopper
Post-Delivery Feedback
Nov 12, 2024
everything was excellent
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
- Full ratings for this review »
Mountain Man
Site Experience Feedback
Nov 12, 2024
Good enough, Excellent site for cigars, no trouble finding what I wanted.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Free Ship on Filtered Cigars
Site Experience Feedback
Nov 12, 2024
I sure wish there was free shipping for orders over $249 - on FILTERED CIGARS. I find it silly (and not fun) to pay for shipping when I am a routine customer and only buy a product that is excluded from your 'standard' free shipping. I'm not annoyed enough to stop buying from you tho! :*) Just making a suggestion, in the hope you will consider my comments and perhaps begin a free shipping option for me. Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We do apologize we do not have a special promotion for shipping at this time. Your comments are valuable to us, and we'll make sure to pass them along to the team. To be updated on our current prom...
Read full response »