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Gotham Cigars Reviews - 3,650 Review - 9.3/10

Dec 3, 2024
Gotham Cigars is an online cigar store that offers a huge selection of filtered, little, premium, and machine made cigars at discount prices.
Circle of Excellence - Gotham Cigars

2023
Winner

Circle of
Excellence

3 years

Gotham Cigars Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.5 /10
Product Selection9.4 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.5 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.1 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%80%

Neutral

13%15%

Negative

5%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

7.4 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.2 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

8.7 out of 10

Recent Reviews for Gotham Cigars

Showing 161 - 180 of 3,650

john

Site Experience Feedback

Nov 14, 2024

Web site easy to find what I wanted , easy to checkout Well built shopping experience

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Online Shopper

Site Experience Feedback

Nov 14, 2024

It was great simple and easy

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Huy

Site Experience Feedback

Nov 14, 2024

Jdjjsjsis

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Cigarvrotkladun

Site Experience Feedback

Nov 05, 2024

Greate

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

ws

Site Experience Feedback

Nov 14, 2024

np

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Ronnie

Site Experience Feedback

Nov 14, 2024

Works well

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

FILO

Site Experience Feedback

Nov 14, 2024

Good company reliable

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Winchester0080

Site Experience Feedback

Nov 14, 2024

Shipping price is ridiculous !!!

From Gotham Cigars

Hi, thank you for your feedback! We do apologize please be advised that our shipping rates are based on the live rates of UPS and USPS. We’re always looking for ways to improve, and your input helps us make the experience better f...

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skippy

Site Experience Feedback

Nov 13, 2024

Too many questions. This is a very simple transaction, I have an account, it should be in and out, but instead I have to navigate a dozen or so pages.

From Gotham Cigars

Hi, thank you for your feedback! We're sorry to hear that you found the site difficult to navigate. We’re constantly working to improve our website's efficiency. Your experience is important to us, and we’ll take this into conside...

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none

Site Experience Feedback

Nov 13, 2024

Satisfied

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Prettythicke

Site Experience Feedback

Nov 13, 2024

I think this is one of my best app allows me to puck and choise many different type options prices are even amazing available plus 1 i just love it

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Backwoodsgirl

Site Experience Feedback

Nov 13, 2024

The pay section keeps freezing when i select venmo or gpay. When i click check out and enter card it works.

From Gotham Cigars

Hi, thank you for your feedback! We're sorry to hear that the check-out process felt slow. We’re constantly working to improve our website's speed and efficiency. Your experience is important to us, and we’ll take this into consid...

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jfleye

Site Experience Feedback

Oct 29, 2024

what i wanted when i wanted.


Post-Delivery Feedback

Nov 13, 2024

what i wanted. when i wanted it. on time

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Patty

Site Experience Feedback

Nov 13, 2024

Your cigars are always good

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Jimmietee

Post-Delivery Feedback

Nov 13, 2024

My problem is the shipping cost, too high.

Ed

Site Experience Feedback

Nov 13, 2024

I try to find out how to get coupon I know I only order a little at a time but I still would like to get a coupon some times

From Gotham Cigars

Hi, thank you for your feedback! To be updated on our current promotions and deals you can subscribe to our newsletter. You may also visit our monthly deals here- https://www.gothamcigars.com/specials/ and coupon link here - https...

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Online Shopper

Site Experience Feedback

Nov 12, 2024

Good

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Online Shopper

Post-Delivery Feedback

Nov 12, 2024

everything was excellent

Mountain Man

Site Experience Feedback

Nov 12, 2024

Good enough, Excellent site for cigars, no trouble finding what I wanted.

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Free Ship on Filtered Cigars

Site Experience Feedback

Nov 12, 2024

I sure wish there was free shipping for orders over $249 - on FILTERED CIGARS. I find it silly (and not fun) to pay for shipping when I am a routine customer and only buy a product that is excluded from your 'standard' free shipping. I'm not annoyed enough to stop buying from you tho! :*) Just making a suggestion, in the hope you will consider my comments and perhaps begin a free shipping option for me. Thank you!

From Gotham Cigars

Hi, thank you for your feedback! We do apologize we do not have a special promotion for shipping at this time. Your comments are valuable to us, and we'll make sure to pass them along to the team. To be updated on our current prom...

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