Gotham Cigars Reviews - 3,650 Review - 9.3/10
2023
Winner
Circle of
Excellence
3 years
Gotham Cigars Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.5 /10 |
Likelihood to Recommend | 9.5 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.5 /10 |
On-Time Delivery | 9.3 /10 |
Satisfaction with Customer Support | 9.1 /10 |
9.3out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 81% | 80% |
Neutral | 13% | 15% |
Negative | 5% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.0 out of 10
Shipping Charges
Satisfaction with shipping charges
7.4 out of 10
Variety of Shipping Options
Desired shipping options were available
8.7 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
8.7 out of 10
Recent Reviews for Gotham Cigars
Showing 141 - 160 of 3,650
Online Shopper
Site Experience Feedback
Nov 06, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Ted
Site Experience Feedback
Nov 04, 2024
Great Vast selection, a little high on the price but worth it.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Ted
Post-Delivery Feedback
Nov 17, 2024
It's always something new to try out.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We strive to keep our prices as low as possible, but a recent manufacturer price increase has forced us to also increase our price on some products. We appreciate your business! ~ Gotham Cigars
Online Shopper
Site Experience Feedback
Nov 16, 2024
SHIPPING COULD BE FASTER
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We do apologize please be advised that our standard shipping takes 1 to 7 business days to arrive and our shipping rates are based on the live rates of UPS and USPS. Also, holidays, flooding, and s...
Read full response »Online Shopper
Site Experience Feedback
Nov 16, 2024
It was simple
- Overall Rating: 8
- Would Shop Here Again: 5
- Likelihood To Recommend: 8
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Hosea
Site Experience Feedback
Nov 16, 2024
Up to Date and Useful
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
GW
Site Experience Feedback
Nov 16, 2024
Very easy to use. Very convenient.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Online Shopper
Site Experience Feedback
Nov 16, 2024
I get them for my brother and I've been buying for a long time and I don't ever get coupons or a discount of any kind
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! To be updated on our current promotions and deals you can subscribe to our newsletter. You may also visit our monthly deals here- https://www.gothamcigars.com/specials/ and coupon link here - https...
Read full response »Kristy
Site Experience Feedback
Nov 16, 2024
Easy peasy! Very nice experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Ti
Site Experience Feedback
Nov 15, 2024
all good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Zeke1970
Site Experience Feedback
Nov 15, 2024
PRICE IS MOST REASONIBLE ON THE INTERNET
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Tori
Site Experience Feedback
Nov 15, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Tex
Site Experience Feedback
Nov 15, 2024
Was easy to order. Thanks for the 10% discount.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Canucky
Site Experience Feedback
Nov 15, 2024
Always interesting things to consider. Lots to choose from. I appreciate the sampler packs to try different items.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Skittles
Post-Delivery Feedback
Nov 15, 2024
Excellent đź‘Ť 10's all the way
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Bob’s review
Site Experience Feedback
Nov 04, 2024
Easy to order and quick delivery.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Bob’s review
Post-Delivery Feedback
Nov 15, 2024
Easy to order and quick delivery
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Online Shopper
Site Experience Feedback
Nov 07, 2024
Why did you stop Free Shipping?
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We do apologize our free shipping promotion ended on October 31, 2024. We do not have a special promotion for shipping at this time. To be updated on our current promotions and deals you can subscr...
Read full response »RustyB
Site Experience Feedback
Nov 15, 2024
Great experience. Easy to navigate. Quickly found what I wanted and cashed out
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Glo
Site Experience Feedback
Nov 15, 2024
The shipping fee is ridiculous. I spend less by going into the papi store down the street. I only used this service because they were out but I will not be using it again because of the shipping fee.
- Overall Rating: 4
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We do apologize please be advised that our shipping rates are based on the live rates of UPS and USPS. To be updated on our current promotions and deals you can subscribe to our newsletter. You may...
Read full response »Andre
Site Experience Feedback
Nov 14, 2024
Easy and convenient
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars
Online Shopper
Site Experience Feedback
Nov 14, 2024
Love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Gotham Cigars
Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars