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Gotham Cigars Reviews - 3,650 Review - 9.3/10

Dec 3, 2024
Gotham Cigars is an online cigar store that offers a huge selection of filtered, little, premium, and machine made cigars at discount prices.
Circle of Excellence - Gotham Cigars

2023
Winner

Circle of
Excellence

3 years

Gotham Cigars Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.5 /10
Product Selection9.4 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.5 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.1 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%80%

Neutral

13%15%

Negative

5%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

7.4 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.2 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

8.7 out of 10

Recent Reviews for Gotham Cigars

Showing 141 - 160 of 3,650

Online Shopper

Site Experience Feedback

Nov 06, 2024

Great

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Ted

Site Experience Feedback

Nov 04, 2024

Great Vast selection, a little high on the price but worth it.


Post-Delivery Feedback

Nov 17, 2024

It's always something new to try out.

From Gotham Cigars

Hi, thank you for your feedback! We strive to keep our prices as low as possible, but a recent manufacturer price increase has forced us to also increase our price on some products. We appreciate your business! ~ Gotham Cigars

Online Shopper

Site Experience Feedback

Nov 16, 2024

SHIPPING COULD BE FASTER

From Gotham Cigars

Hi, thank you for your feedback! We do apologize please be advised that our standard shipping takes 1 to 7 business days to arrive and our shipping rates are based on the live rates of UPS and USPS. Also, holidays, flooding, and s...

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Online Shopper

Site Experience Feedback

Nov 16, 2024

It was simple

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Hosea

Site Experience Feedback

Nov 16, 2024

Up to Date and Useful

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

GW

Site Experience Feedback

Nov 16, 2024

Very easy to use. Very convenient.

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Online Shopper

Site Experience Feedback

Nov 16, 2024

I get them for my brother and I've been buying for a long time and I don't ever get coupons or a discount of any kind

From Gotham Cigars

Hi, thank you for your feedback! To be updated on our current promotions and deals you can subscribe to our newsletter. You may also visit our monthly deals here- https://www.gothamcigars.com/specials/ and coupon link here - https...

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Kristy

Site Experience Feedback

Nov 16, 2024

Easy peasy! Very nice experience

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Ti

Site Experience Feedback

Nov 15, 2024

all good

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Zeke1970

Site Experience Feedback

Nov 15, 2024

PRICE IS MOST REASONIBLE ON THE INTERNET

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Tori

Site Experience Feedback

Nov 15, 2024

Good

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Tex

Site Experience Feedback

Nov 15, 2024

Was easy to order. Thanks for the 10% discount.

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Canucky

Site Experience Feedback

Nov 15, 2024

Always interesting things to consider. Lots to choose from. I appreciate the sampler packs to try different items.

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Skittles

Post-Delivery Feedback

Nov 15, 2024

Excellent đź‘Ť 10's all the way

Bob’s review

Site Experience Feedback

Nov 04, 2024

Easy to order and quick delivery.


Post-Delivery Feedback

Nov 15, 2024

Easy to order and quick delivery

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Online Shopper

Site Experience Feedback

Nov 07, 2024

Why did you stop Free Shipping?

From Gotham Cigars

Hi, thank you for your feedback! We do apologize our free shipping promotion ended on October 31, 2024. We do not have a special promotion for shipping at this time. To be updated on our current promotions and deals you can subscr...

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RustyB

Site Experience Feedback

Nov 15, 2024

Great experience. Easy to navigate. Quickly found what I wanted and cashed out

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Glo

Site Experience Feedback

Nov 15, 2024

The shipping fee is ridiculous. I spend less by going into the papi store down the street. I only used this service because they were out but I will not be using it again because of the shipping fee.

From Gotham Cigars

Hi, thank you for your feedback! We do apologize please be advised that our shipping rates are based on the live rates of UPS and USPS. To be updated on our current promotions and deals you can subscribe to our newsletter. You may...

Read full response »

Andre

Site Experience Feedback

Nov 14, 2024

Easy and convenient

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars

Online Shopper

Site Experience Feedback

Nov 14, 2024

Love it

From Gotham Cigars

Hi, thank you for your feedback! We appreciate your business! ~ Gotham Cigars