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1A Auto Parts Reviews - 10,218 Review - 9.1/10

Nov 22, 2024
1A Auto is a leading online aftermarket auto parts retailer that offers a large selection of high quality auto parts, expert US customer support, and fast and free same day shipping. With a guaranteed fit and thousands of how-to videos for novice and expert DIYers, our goal is to empower you to do your own auto repairs.
Circle of Excellence - 1A Auto Parts

2022
Winner

Circle of
Excellence

16 years

1A Auto Parts Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.2 /10
Product Selection9.3 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.2 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.0 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

8.3 out of 10

Recent Reviews for 1A Auto Parts

Showing 81 - 100 of 10,218

JT

Site Experience Feedback

Nov 01, 2024

Had what I needed and got it

Online Shopper

Site Experience Feedback

Nov 20, 2024

.

Cunyetti

Site Experience Feedback

Nov 20, 2024

It was good so far! Looking forward parts !

Online Shopper

Site Experience Feedback

Nov 20, 2024

Youtube video on how to are great. Saved myself $600 doing it myself

MzDeDee Smith

Site Experience Feedback

Nov 20, 2024

I shopped with 1A Auto in the past and find that they have better deals, good quality products and excellent service.

Denny

Site Experience Feedback

Nov 20, 2024

Could not get next day delivery to confirm

Armada1

Site Experience Feedback

Nov 20, 2024

I ordered rear shocks for my Armada at discounted price and no shipping charges.

Sgt_SPAM

Site Experience Feedback

Nov 20, 2024

Was the first result and showed a really good price.

AP auto

Site Experience Feedback

Nov 20, 2024

Always easy to navigate

Sal

Site Experience Feedback

Nov 20, 2024

A great online store the price is always a good deal

Nope

Site Experience Feedback

Nov 20, 2024

N/A

Brando

Site Experience Feedback

Nov 20, 2024

It was great

Cris

Site Experience Feedback

Nov 20, 2024

I’ve ordered in the past and had a very good experience each time. I expect this order to be the same as usual and I’m sure it will. Very dependable company.

Online Shopper

Site Experience Feedback

Nov 20, 2024

Pleasant transaction

Tre74

Site Experience Feedback

Nov 20, 2024

I thought it was nice and simple like I remembered.

Online Shopper

Site Experience Feedback

Nov 20, 2024

Awesome service and awesome price

rudy

Site Experience Feedback

Nov 20, 2024

what Easy to order my cars pars,the videos helps a lot .

Buck

Site Experience Feedback

Nov 20, 2024

First time ordering for here. Have to see when part gets here, check quality and function.

Ldeahn

Site Experience Feedback

Nov 20, 2024

I have always enjoyed watching the YouTube videos. Very detailed step by step. I need to work on my pickup, and did not hesitate to come to 1A Auto for the part. Very easy to find what I needed, and great price compared to the local auto parts stores around home

Victoria

Site Experience Feedback

Nov 20, 2024

It was a great experience, the item I needed came back in stock super fast, I've never shopped on here so I was afraid that it would be months lol. It's supposed to come in friday, so I like that it should be prompt.