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1A Auto Parts Reviews - 10,526 Review - 9.1/10

Nov 24, 2024
1A Auto is a leading online aftermarket auto parts retailer that offers a large selection of high quality auto parts, expert US customer support, and fast and free same day shipping. With a guaranteed fit and thousands of how-to videos for novice and expert DIYers, our goal is to empower you to do your own auto repairs.
Circle of Excellence - 1A Auto Parts

2022
Winner

Circle of
Excellence

16 years

1A Auto Parts Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.2 /10
Product Selection9.3 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.2 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

83%83%

Neutral

12%13%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

8.2 out of 10

Recent Reviews for 1A Auto Parts

Showing 101 - 120 of 10,526

Disnuts

Site Experience Feedback

Nov 22, 2024

Simple i needed parts that you guys had in stock

Xena

Site Experience Feedback

Nov 22, 2024

I have preferred parts in the past for my fj. Always had what I needed for a good price and delivered in a timely manner. Never had a problem with the parts

Kidd

Site Experience Feedback

Nov 22, 2024

Easy to navigate site, easy to find right part. Have always used standard shipping. Order most of my parts here unless I need to have it in the next day or two. Everything I ordered has been correctly shipped

Hollywood1A

Site Experience Feedback

Nov 22, 2024

Trim package selection is needed i feel to generate parts that 100% sure fit . I.e i have an 07 Forerunner Sport Edition with a 4.7 and X-reas suspension and the brake rotors have 2 options .. or maybe verify exact fitment by VIN . Thanks 1A !!

Online Shopper

Post-Delivery Feedback

Nov 22, 2024

Correct part delivered next day. Very happy with web site and service.

Buzz

Site Experience Feedback

Nov 22, 2024

Good

None

Site Experience Feedback

Nov 22, 2024

So far so good, hope this fits and is the right part for my vehicle. The online part match selection/confirmation was nice

Online Shopper

Site Experience Feedback

Nov 22, 2024

Great

Josh

Site Experience Feedback

Nov 22, 2024

Very satisfied with the experience.

Super hot

Site Experience Feedback

Nov 22, 2024

The experience was really great

Love

Site Experience Feedback

Nov 22, 2024

All went well

Mason

Site Experience Feedback

Nov 22, 2024

great site, will use again.

G$

Site Experience Feedback

Nov 22, 2024

Very satisfied with, your service and prompt delivery of items

John

Site Experience Feedback

Nov 22, 2024

Good satisfied although I have not received the items yet

Matt

Site Experience Feedback

Nov 22, 2024

1A auto has been my go to parts supplier for 4-5 years now and they have always been great in all aspects of all my orders with them.

AB

Site Experience Feedback

Nov 22, 2024

seamless, i like it, and the quality of the parts

Jim C.

Site Experience Feedback

Nov 22, 2024

I sent a request to verify the brake pads and rotors would fit my car. I received a quick reply to confirm. I placed the order based on the response from Sydney. Thank You for the good customer service!

Bigbite

Site Experience Feedback

Nov 22, 2024

Glad to find this site! I am looking forward to installing these critical parts on my vehicle. I am very happy with the easy to use website.

Dale

Site Experience Feedback

Nov 22, 2024

Because of your how to videos on the Internet, I have purchased my shocks from you today. Your layout is extremely easy to follow and allows me to review several different brands and pricing.

RED

Site Experience Feedback

Nov 22, 2024

Good look up part information