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1A Auto Parts Reviews - 11,755 Review - 9.1/10

Dec 3, 2024
1A Auto is a leading online aftermarket auto parts retailer that offers a large selection of high quality auto parts, expert US customer support, and fast and free same day shipping. With a guaranteed fit and thousands of how-to videos for novice and expert DIYers, our goal is to empower you to do your own auto repairs.
Circle of Excellence - 1A Auto Parts

2022
Winner

Circle of
Excellence

16 years

1A Auto Parts Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.2 /10
Product Selection9.3 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.2 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.0 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%83%

Neutral

12%13%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.1 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

8.2 out of 10

Recent Reviews for 1A Auto Parts

Showing 141 - 160 of 11,755

43

Site Experience Feedback

Dec 01, 2024

It was easy

Ed

Site Experience Feedback

Dec 01, 2024

Easy n fast

LP

Site Experience Feedback

Dec 01, 2024

Parts always fit and good prices

Shaggy

Site Experience Feedback

Dec 01, 2024

So Far all my purchases have been worth it, and have been durable enough for my style of driving.

Online Shopper

Site Experience Feedback

Dec 01, 2024

incorrect part received first time.

BHaze

Site Experience Feedback

Dec 01, 2024

The install videos help navigate my purchase. Well done

Jose

Site Experience Feedback

Dec 01, 2024

Very easy to use and comprehend. Thank you

contender

Site Experience Feedback

Nov 23, 2024

Very good prices. I am replacing a radiator of a vehicle with over 100k hard miles. I like to replace the radiator hoses with the radiator. I did not have the option for radiator hoses. The tutorial classes are extremely good. Very thorough and didn't skip any parts.


Post-Delivery Feedback

Dec 01, 2024

Coustomer service was great. The radiator i ordered had a 3rd hose connection. They told me the radiator is for several different models then told me they will contact technical support to make sure it is correct. I am still waiting on the follow-up email. I installed the radiator and capped off the 3rd port. Everything is working great.

Joe

Site Experience Feedback

Dec 01, 2024

I know my truck is old but wish you had more inventory but overall good

Kburn

Site Experience Feedback

Dec 01, 2024

Easy access, quick transaction

Mylo643

Site Experience Feedback

Dec 01, 2024

The lifetime warranty is what sealed the deal for me. Reviews were great along with pictures. I also have been using the YouTube tutorial videos which helped me make my decision easier. However, I was bummed the Oil Filter Housing & Cooler was out of stock. Had to go to Extreme Terrian to get it.

ToyotAcamry

Site Experience Feedback

Dec 01, 2024

Easy and they double check if part fits my car

Turtle

Site Experience Feedback

Dec 01, 2024

It was easy to navigate on the website, for exactly the part I was looking for with no problems. Price was decently priced for product.

Online Shopper

Site Experience Feedback

Dec 01, 2024

The good thing is I find my part . The bad thing is I didn’t get all my parts

David

Site Experience Feedback

Nov 21, 2024

Web site information seems through. I'll know more when I receive product. I appreciate the web sites ease of use as well.


Post-Delivery Feedback

Dec 01, 2024

The ordering process, purchase and shipping went off without a hitch. I won't know about how well the product fits or works in my truck as it will be a while before I can be ready to install. Hopefully, the installation will be as easy as the ordering and purchasing!

Online Shopper

Site Experience Feedback

Dec 01, 2024

Wonderful

Chilango69

Site Experience Feedback

Nov 20, 2024

Thanks


Post-Delivery Feedback

Dec 01, 2024

I'm not sure what to say about this place but I'm happy with my experience thank you

KJM

Post-Delivery Feedback

Dec 01, 2024

I bought a pair of new headlights. One leaked and the other has a broken adjuster. The tech support argued with me about condensation vs a leak and completely ignored my complaint about the broken adjuster. These have a lifetime warranty; why are we even arguing about it?

Brian

Site Experience Feedback

Dec 01, 2024

Site is easy to navigate and most of the time there's a installation video to go with it and for me that's a plus. I'm not a mechanic by trade but it's a good tool to have so I don't miss nothing. Thank you!!

1sg beard

Site Experience Feedback

Nov 19, 2024

Very easy to order parts


Post-Delivery Feedback

Dec 01, 2024

Good product at a good price