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FireFold Reviews - 129 Reviews - /10

FireFold is an e-commerce platform that provides networking equipment and home theater products such as HDMI Cables, Ethernet Cables, HDTV Antenna and more.
Circle of Excellence - FireFold

2017
Winner

Circle of
Excellence

6 years

FireFold Rating

Rating
Overall SatisfactionNot yet rated
Would Shop Here AgainNot yet rated
Likelihood to RecommendNot yet rated
Product SelectionNot yet rated
Ease of FindingNot yet rated
Checkout SatisfactionNot yet rated
Product Met ExpectationsNot yet rated
On-Time DeliveryNot yet rated
Satisfaction with Customer SupportNot yet rated
Overall Satisfaction:
 

Unavailable


Would Shop Here Again:

 

Unavailable


Likelihood To Recommend:

 

Unavailable


Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

Not yet rated

Design of Site

Satisfaction with the look and design of the site

Not yet rated

Satisfaction With Checkout

Satisfaction with the checkout process

Not yet rated

Product Selection

Satisfaction with the breadth of products available on the site

Not yet rated

Clarity of Product Information

How clear and understandable was the product information

Not yet rated

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

Not yet rated

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

Not yet rated

Shipping Charges

Satisfaction with shipping charges

Not yet rated

Variety of Shipping Options

Desired shipping options were available

Not yet rated

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

Not yet rated

Order Tracking

Satisfaction with the ability to track the order

Not yet rated

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

Not yet rated

Customer Support

Satisfaction with assisted or self-service help

Not yet rated

Product Availability

How easily were you able to find the product you were looking for

Not yet rated

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for FireFold

Showing 1 - 20 of 129

SC Curmudgeon

Site Experience Feedback

Jan 18, 2025

one stop for all your Networking and home theater installation all the cables, switches, adapters, splitters, tools and other electronics to make your installation work the way you want it too. at the best prices you will find anywhere and the customer service to answer any questions you have if you need help knowing the correct solution on how to make your legacy equipment work with todays latest technology.

Jason

Site Experience Feedback

Jan 02, 2025

good

From FireFold

Thank You! Keep a lookout on monthly discounts and sales.

Online Shopper

Site Experience Feedback

Dec 04, 2024

Few issues with the check out process

From FireFold

Our apologies for your frustration. Please feel free to give us a call at 704-979-7100 to help with any future orders.

Keith

Site Experience Feedback

Nov 27, 2024

Firefold has a broad scope of items to choose from that pertain to my profession. I will continue to use them.

From FireFold

We are glad we could be there to help you out!

Campbell

Site Experience Feedback

Nov 11, 2024

dont enjoy waiting for the freight quote, great prices otherwise

From FireFold

Apologies for the freight quote delay. For any future orders, feel free to reach out directly to our team as this could help expedite the process. 704-979-7100

Online Shopper

Site Experience Feedback

Oct 30, 2024

Fine

From FireFold

Thank you. We are glad that everything went smoothly for you!

Tyler

Site Experience Feedback

Sep 26, 2024

Ordering through firefold is always fast and easy and I can always know that I'll get exactly what I need in a quick and orderly fashion.

From FireFold

Thank you! We are always doing our best to make sure that our customers have exactly what they need in a timely manner.

BZ-

Site Experience Feedback

Sep 08, 2024

Have been using Firefold when needed and as always my go to. Appreciate you!! Old, still working in an unrelated field and appreciate you so much. Formerly a network operations specialist but working with seniors and not connected to anything internet::)) You guys are awesome!!


Post-Delivery Feedback

Sep 21, 2024

You are the best and over the years saved me a lot of time and money

From FireFold

Thank you for your support with FireFold!

John W

Site Experience Feedback

Sep 11, 2024

Website is user friendly.


Post-Delivery Feedback

Sep 17, 2024

This is the second order I placed with FireFold. Both orders were shipped the day after I placed both orders, so they are extremely good at getting the orders out. On my first order I had the pleasure of speaking with a representative and she was very helpful, courteous, and friendly.

From FireFold

Thank you! we are glad that you were able to navigate through our website easily. Make sure to look out for monthly deals and sales.

Online Shopper

Site Experience Feedback

Sep 16, 2024

Just needed something fast

From FireFold

I hope that we were able to accommodate what needed in a timely manner.

marty

Site Experience Feedback

Sep 06, 2024

easy website to navigate

From FireFold

Thank you. Please keep a lookout for monthly discounts and sales!

Stevie

Site Experience Feedback

Sep 03, 2024

I was offered a 15% discount, filled out the information, yet never received the code. Not happy

From FireFold

I’m so sorry this happened! The code may have gone to your spam folder. I’m going to go ahead and refund the 15% back to you from your most recent order. The refund should process within a day or two. Thanks for letting us know th...

Read full response »

joer

Site Experience Feedback

Aug 29, 2024

Nothing it's all good, we are in and out in 5 minutes and bsck to work.

AUDIO INTELLECT

Site Experience Feedback

Aug 21, 2024

GOOD WEBSITE FAIR PRICING EASY CKECKOUT

From FireFold

We are glad that everything ran smoothly for you!!

Jo Mama

Site Experience Feedback

Aug 19, 2024

Good

From FireFold

Thank you. Keep a lookout for monthly discounts!

Wurtz

Site Experience Feedback

Aug 13, 2024

Good

From FireFold

Thank you. We are glad that everything worked well!

asdsa

Site Experience Feedback

Aug 11, 2024

afasfasfas

Online Shopper

Site Experience Feedback

Jul 31, 2024

wanted to pick up the items. But was not an option. Was too lazy to tease out which items can be picked up and whichj need to be shipped so I had everything shipped.

From FireFold

We are sorry to hear about your experience. We have our web team take a look into this issue.

JiNC

Site Experience Feedback

Jul 31, 2024

Gr8!


Post-Delivery Feedback

Aug 05, 2024

Local pickup is great! Very friendly!

From FireFold

Thank you!

Online Shopper

Site Experience Feedback

Jul 31, 2024

Quick and Easy

From FireFold

Thank you!