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American Home Shield | Home Warranty Company Reviews - 11,140 Review - 8.7/10

Jan 21, 2025
American Home Shield Corporation is an American home warranty company that administers home warranty contracts on major home systems and appliances.

American Home Shield | Home Warranty Company Rating

Rating
Overall Satisfaction8.7 /10
Would Shop Here Again8.7 /10
Likelihood to Recommend8.7 /10
Product Selection9.2 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.3 /10
Product Met Expectations8.7 /10
On-Time Delivery8.6 /10
Satisfaction with Customer Support8.7 /10
Overall Satisfaction:
 

8.7out of 10


Would Shop Here Again:

 

8.7out of 10


Likelihood To Recommend:

 

8.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

79%79%

Neutral

15%15%

Negative

6%6%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.1 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

8.8 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.7 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.8 out of 10

Returns Process

Satisfaction with the returns process

8.0 out of 10

Recent Reviews for American Home Shield | Home Warranty Company

Showing 1 - 20 of 11,140

New to Warranty

Site Experience Feedback

Jan 20, 2025

I just signed up today, and too soon to tell, how American Home Shield Services is. The actual purchase site was very useful

Online Shopper

Site Experience Feedback

Jan 20, 2025

Good

Dark Orchid

Site Experience Feedback

Jan 20, 2025

Easy to do on computer, to many phone calls while deciding.

Mike

Site Experience Feedback

Jan 20, 2025

Na

George

Site Experience Feedback

Jan 20, 2025

The whole process of getting the coverage is easy. Thank you.

Online Shopper

Site Experience Feedback

Jan 20, 2025

Amazing

CLH

Site Experience Feedback

Jan 20, 2025

Easy

Online Shopper

Site Experience Feedback

Jan 20, 2025

Good

Peaches

Site Experience Feedback

Jan 20, 2025

The website was easy to access and the information was understood and followed.

David

Site Experience Feedback

Jan 20, 2025

Wonderful Experience

Online Shopper

Site Experience Feedback

Jan 20, 2025

Wonderful website

Tasha

Site Experience Feedback

Jan 20, 2025

Overall good experience

no

Site Experience Feedback

Jan 20, 2025

no

Online Shopper

Site Experience Feedback

Jan 20, 2025

None

Drock

Site Experience Feedback

Jan 20, 2025

It was very easy to use.

AHS

Site Experience Feedback

Jan 20, 2025

good

Shayne

Site Experience Feedback

Jan 20, 2025

Great

Cool

Site Experience Feedback

Jan 20, 2025

Good experience easy and fast

low

Post-Delivery Feedback

Jan 20, 2025

After great service for my former residence when it came time to purchase a warranty plan for my new home I went right back to American Home Shield.

Online Shopper

Site Experience Feedback

Jan 20, 2025

Ok