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The Vitamin Shoppe Reviews - 40,377 Review - 9.4/10

Nov 28, 2024
Vitamin Shoppe offers online shoppers over 18,000 natural health products. Shoppers can select from over 400 quality brands and a variety of Vitamin Shoppe's own brand of products. Shoppers can save up to 40% discount if they purchase any Vitamin shoppe's brand of products. Vitamin and Supplements, Herbal products, Homeopathic products, personal care products, books and body building products are some of the items offered at this site. Other Features include frequent buyer bonus points, first time buyer bonus points, free color catalog, and gift certificates.
Circle of Excellence - The Vitamin Shoppe

2023
Winner

Circle of
Excellence

13 years

The Vitamin Shoppe Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.5 /10
Product Selection9.3 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.3 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

9.3 out of 10

Recent Reviews for The Vitamin Shoppe

Showing 561 - 580 of 40,377

MK

Site Experience Feedback

Nov 24, 2024

I always overlooked the vitamin shoppe but today's experience has changed my perspective.

N/A

Site Experience Feedback

Nov 24, 2024

Overall it was good

Jack

Site Experience Feedback

Nov 24, 2024

Fine

Bud

Site Experience Feedback

Nov 24, 2024

Exact product I was looking for and at the right price

Tricefreedom

Site Experience Feedback

Nov 24, 2024

I appreciate the Vitamin Shoppe as I always find what I need and it's always available for me.

jodavel

Site Experience Feedback

Nov 24, 2024

Today was good, but I have had poor experiences using the mobile app to make purchases for in-store pick-up. The mobile app would just keep loading but never completed the transaction... AND it ate up my rewards points. AND Vitamin Shoppe still charged my card even tho I never got confirmation or my order. AND I had to reach out to customer service via email AND send a follow-up email weeks later because nobody responded to my first one. Fortunately they gave me a code to use in substitution of my lost points but it expired before I could use it. I'm not a fan of Vitamin Shoppe like I used to be. But options in my area are limited. I prefer local supplement shops or Amazon (NutriCost has a fantastic price point). I only shop with Vitamin Shoppe when the protein I like is on special. Nowadays Vitamin Shoppe feels just as expensive as GNC.

HC

Site Experience Feedback

Nov 24, 2024

Overall great experience- very easy

Quentin L.

Site Experience Feedback

Nov 24, 2024

The website is very accurate and super easy to use, also it's very informative and ordering online is a breeze!

Nan

Site Experience Feedback

Nov 24, 2024

Shopping online with the Vitamin Shoppe was seamless. Since I live far from a 'physical' store, I chose to shop online today...even though I typically prefer to shop at the store!

Beth G

Site Experience Feedback

Nov 24, 2024

Love the BOGO along with the extra savings! I also love the product!

LVL

Site Experience Feedback

Nov 24, 2024

Great!

Steve

Site Experience Feedback

Nov 24, 2024

Ease of ordering with padt orders in place

BUNK

Site Experience Feedback

Nov 24, 2024

the website was very easy to navigate. I wish more websites used this layout. overall I loved this experience.

Dylan C.

Site Experience Feedback

Nov 24, 2024

Great, no issues with site and great customer service from ERIK at Hixon :)

Mitch

Site Experience Feedback

Nov 24, 2024

Great experience, easy to use

Carka

Site Experience Feedback

Nov 24, 2024

Easy to order and I like their free shipping as well as the discount I received.

Mike T

Site Experience Feedback

Nov 24, 2024

The vitamin Shoppe app is always easy to use and the store quickly gathers your order for pick up.

Jeremy

Site Experience Feedback

Nov 24, 2024

Viewing from mobile, it is a little busy. But that's not a problem for me.

B

Site Experience Feedback

Nov 24, 2024

I have been looking for a more natural approach to my health and I can find everything I need a the in store or online anytime.

XstevedX

Site Experience Feedback

Nov 24, 2024

It was quick and easy to use and the combined sales were the reason I chose this product instead of other vendors.