The Vitamin Shoppe Reviews - 40,377 Review - 9.4/10
2023
Winner
Circle of
Excellence
13 years
The Vitamin Shoppe Rating
Overall Satisfaction | 9.4 /10 |
---|---|
Would Shop Here Again | 9.5 /10 |
Likelihood to Recommend | 9.5 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.5 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.3 /10 |
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 86% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
9.3 out of 10
Recent Reviews for The Vitamin Shoppe
Showing 561 - 580 of 40,377
MK
Site Experience Feedback
Nov 24, 2024
I always overlooked the vitamin shoppe but today's experience has changed my perspective.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
N/A
Site Experience Feedback
Nov 24, 2024
Overall it was good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Jack
Site Experience Feedback
Nov 24, 2024
Fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bud
Site Experience Feedback
Nov 24, 2024
Exact product I was looking for and at the right price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tricefreedom
Site Experience Feedback
Nov 24, 2024
I appreciate the Vitamin Shoppe as I always find what I need and it's always available for me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
jodavel
Site Experience Feedback
Nov 24, 2024
Today was good, but I have had poor experiences using the mobile app to make purchases for in-store pick-up. The mobile app would just keep loading but never completed the transaction... AND it ate up my rewards points. AND Vitamin Shoppe still charged my card even tho I never got confirmation or my order. AND I had to reach out to customer service via email AND send a follow-up email weeks later because nobody responded to my first one. Fortunately they gave me a code to use in substitution of my lost points but it expired before I could use it. I'm not a fan of Vitamin Shoppe like I used to be. But options in my area are limited. I prefer local supplement shops or Amazon (NutriCost has a fantastic price point). I only shop with Vitamin Shoppe when the protein I like is on special. Nowadays Vitamin Shoppe feels just as expensive as GNC.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 5
- Full ratings for this review »
HC
Site Experience Feedback
Nov 24, 2024
Overall great experience- very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Quentin L.
Site Experience Feedback
Nov 24, 2024
The website is very accurate and super easy to use, also it's very informative and ordering online is a breeze!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nan
Site Experience Feedback
Nov 24, 2024
Shopping online with the Vitamin Shoppe was seamless. Since I live far from a 'physical' store, I chose to shop online today...even though I typically prefer to shop at the store!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Beth G
Site Experience Feedback
Nov 24, 2024
Love the BOGO along with the extra savings! I also love the product!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
LVL
Site Experience Feedback
Nov 24, 2024
Great!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Steve
Site Experience Feedback
Nov 24, 2024
Ease of ordering with padt orders in place
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BUNK
Site Experience Feedback
Nov 24, 2024
the website was very easy to navigate. I wish more websites used this layout. overall I loved this experience.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
- Full ratings for this review »
Dylan C.
Site Experience Feedback
Nov 24, 2024
Great, no issues with site and great customer service from ERIK at Hixon :)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mitch
Site Experience Feedback
Nov 24, 2024
Great experience, easy to use
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Carka
Site Experience Feedback
Nov 24, 2024
Easy to order and I like their free shipping as well as the discount I received.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Mike T
Site Experience Feedback
Nov 24, 2024
The vitamin Shoppe app is always easy to use and the store quickly gathers your order for pick up.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jeremy
Site Experience Feedback
Nov 24, 2024
Viewing from mobile, it is a little busy. But that's not a problem for me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
B
Site Experience Feedback
Nov 24, 2024
I have been looking for a more natural approach to my health and I can find everything I need a the in store or online anytime.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
XstevedX
Site Experience Feedback
Nov 24, 2024
It was quick and easy to use and the combined sales were the reason I chose this product instead of other vendors.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
- Full ratings for this review »