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The Vitamin Shoppe Reviews - 40,377 Review - 9.4/10

Nov 27, 2024
Vitamin Shoppe offers online shoppers over 18,000 natural health products. Shoppers can select from over 400 quality brands and a variety of Vitamin Shoppe's own brand of products. Shoppers can save up to 40% discount if they purchase any Vitamin shoppe's brand of products. Vitamin and Supplements, Herbal products, Homeopathic products, personal care products, books and body building products are some of the items offered at this site. Other Features include frequent buyer bonus points, first time buyer bonus points, free color catalog, and gift certificates.
Circle of Excellence - The Vitamin Shoppe

2023
Winner

Circle of
Excellence

13 years

The Vitamin Shoppe Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.5 /10
Product Selection9.3 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.3 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

9.3 out of 10

Recent Reviews for The Vitamin Shoppe

Showing 381 - 400 of 40,377

coach

Site Experience Feedback

Nov 25, 2024

excellent, easy to navigate

Jorge

Site Experience Feedback

Nov 20, 2024

Website advertises the current deals front and center.

Online Shopper

Site Experience Feedback

Nov 25, 2024

Hard to select things at the price offered

Swag

Site Experience Feedback

Nov 13, 2024

Easy to find product.


Post-Delivery Feedback

Nov 25, 2024

Great selection and price.

Will M.

Site Experience Feedback

Nov 25, 2024

I was able to complete my purchase with ease. The deal was too good to pass up.

J

Site Experience Feedback

Nov 25, 2024

I was just wanting specific products but they always seem to be sold out. But the site is good at giving me alternative options.

KiKi

Site Experience Feedback

Nov 25, 2024

I’ve never had any issues whether in store or online with The Vitamin Shoppe! Always my go to for all my supplement needs and wants. Great discounts, great product variety not to mention the support and knowledge of all employees

Redsoxgurl

Site Experience Feedback

Nov 16, 2024

Easy and swift process


Post-Delivery Feedback

Nov 25, 2024

It was FedEx that messed up. I was concerned that the product would have melted but it was just fine. Enjoying my products and only wish that a ship to store option was available since I have strange hours.

Harsh

Site Experience Feedback

Nov 14, 2024

Pleasant experience with no lag


Post-Delivery Feedback

Nov 25, 2024

I am extremely satisfied with my order from vitamin shoppe. Their online pricing and deals are very good along with fast and free shipping is amazing. I typically get my orders delivered within 5 days so amazing.

Online Shopper

Site Experience Feedback

Nov 19, 2024

So far so good.


Post-Delivery Feedback

Nov 25, 2024

I purchased a product I normally purchase from Amazon. The product was only available there on a very limited basis. i tried purchasing it at your brick and mortar store but it was not available in the packaging I was looking for.

Terry

Site Experience Feedback

Nov 25, 2024

Website is easy to navigate, product information is well displayed! Shipping is fast, but also Love the pick-up in store option.

Meash

Site Experience Feedback

Nov 25, 2024

It was great. Had no issues

Geranimals

Site Experience Feedback

Nov 25, 2024

Good stuff

cay

Site Experience Feedback

Nov 25, 2024

Vitamin Shoppe is always easy to navigate, and their black friday deals + coupons beats their competitor. Highly recommend.

Leo

Site Experience Feedback

Nov 25, 2024

It was pretty good, lots of selection and was able to find the product i wanted super easily.

LauraG

Site Experience Feedback

Nov 25, 2024

Very happy with the Vitamin Shoppe Website

Beautidr

Site Experience Feedback

Nov 25, 2024

I could not find what I wanted to order in vitamin shoppe brand by searching for vitamin D3. I had to find manage my orders and click on it there to place an additional order outside my autoship. .

Shipping and Store Pickup

Site Experience Feedback

Nov 25, 2024

Although I love the convince of shopping online, it seems the products I purchase are never available in the same place. I order 2 of each product. Either one is not available for home delivery, or if I do store pick up they only have one of the products I need. So I need to have multiple store pickups or store pick up and home delivery.

Suprawoman

Site Experience Feedback

Nov 25, 2024

All good. Found what I was looking for in stock. Great price.

Alex

Site Experience Feedback

Nov 25, 2024

Excellent