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The Vitamin Shoppe Reviews - 40,377 Review - 9.4/10

Nov 27, 2024
Vitamin Shoppe offers online shoppers over 18,000 natural health products. Shoppers can select from over 400 quality brands and a variety of Vitamin Shoppe's own brand of products. Shoppers can save up to 40% discount if they purchase any Vitamin shoppe's brand of products. Vitamin and Supplements, Herbal products, Homeopathic products, personal care products, books and body building products are some of the items offered at this site. Other Features include frequent buyer bonus points, first time buyer bonus points, free color catalog, and gift certificates.
Circle of Excellence - The Vitamin Shoppe

2023
Winner

Circle of
Excellence

13 years

The Vitamin Shoppe Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.5 /10
Product Selection9.3 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.3 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

9.3 out of 10

Recent Reviews for The Vitamin Shoppe

Showing 341 - 360 of 40,377

Jess

Site Experience Feedback

Nov 25, 2024

Overall easy to use the website & i had no trouble shopping.

SN

Site Experience Feedback

Nov 25, 2024

Easy and fast checkout.

chasè

Site Experience Feedback

Nov 25, 2024

No complaints. Ever since the first time i shopped at Vitamine Shoppe i knew i would be a life customer. much better experience overall than other places (GNC). The product i purchased today was because i follow the creature on instagram, and i support his vision. Plus, i needed a new pre workout. My favorite pre workout (what i normally order) it the "Altered Savage" and it's my personal favorite.

Lifestar

Site Experience Feedback

Nov 25, 2024

Website seems complete- comprible to shopping at one of your stores. Also, it is very organized.

Sean

Site Experience Feedback

Nov 25, 2024

My experience was good. I found everything I needed.

"The Danimal"

Site Experience Feedback

Nov 25, 2024

I love the sales, and always look forward to heading to the store for drink specials too!

NA

Site Experience Feedback

Nov 25, 2024

Deals clearly labeled and helped me get to the product that I needed.

No

Site Experience Feedback

Nov 25, 2024

It was fine.

Abeer

Site Experience Feedback

Nov 25, 2024

Great, had stock of what I wanted

vicki

Site Experience Feedback

Nov 25, 2024

bot easy to order what you want

Ramgirl

Site Experience Feedback

Nov 25, 2024

the ease of searching through website and checkout

Jon

Site Experience Feedback

Nov 25, 2024

The website is mobile friendly and easy to navigate. Better than most websites.

Satisfied Customer

Site Experience Feedback

Nov 25, 2024

It was easy to use

Art P.

Site Experience Feedback

Nov 25, 2024

Easy to navigate. Great product selection

Dew

Site Experience Feedback

Nov 25, 2024

I love going into your stores. Your Sales Associates are outstanding, knowledgeable, and personable at the Monroes St. Store in Toledo

N/A

Site Experience Feedback

Nov 25, 2024

Professional and trusted

DavidRegnerus

Site Experience Feedback

Nov 25, 2024

Great and intuitive

Rena

Site Experience Feedback

Nov 25, 2024

Streamlined, easy to use. Happy with the discounts available

Chris

Site Experience Feedback

Nov 25, 2024

Good, although it can be weird navigating pick up in store through instagram link

Online Shopper

Site Experience Feedback

Nov 25, 2024

Ease of checkout is what makes the shopping experience great. I get a discount emailed to me, go to the site and in 2 minutes the order is processes. Free shipping to home is also great. I usually pick up but sometimes can't.