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The Vitamin Shoppe Reviews - 40,377 Review - 9.4/10

Nov 27, 2024
Vitamin Shoppe offers online shoppers over 18,000 natural health products. Shoppers can select from over 400 quality brands and a variety of Vitamin Shoppe's own brand of products. Shoppers can save up to 40% discount if they purchase any Vitamin shoppe's brand of products. Vitamin and Supplements, Herbal products, Homeopathic products, personal care products, books and body building products are some of the items offered at this site. Other Features include frequent buyer bonus points, first time buyer bonus points, free color catalog, and gift certificates.
Circle of Excellence - The Vitamin Shoppe

2023
Winner

Circle of
Excellence

13 years

The Vitamin Shoppe Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.5 /10
Product Selection9.3 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.3 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

9.3 out of 10

Recent Reviews for The Vitamin Shoppe

Showing 301 - 320 of 40,377

ShopperSam

Site Experience Feedback

Nov 25, 2024

Sale screen on homepage has been blank for months. Other than that the website is easy to use. Some products don’t have pictures of the supplements nutritional facts or labels.

Retired Senion

Site Experience Feedback

Nov 25, 2024

I was able to search and find the item I wanted. The price was competitive, and it was on sale. Then the thanks24 discount was a bonus. Checking out was easy after I updated my credit card information.

Online Shopper

Site Experience Feedback

Nov 25, 2024

Love the vitamin shoppe! Good inventory, good deals and easy access.

Abi

Site Experience Feedback

Nov 25, 2024

The website is easy to navigate, and the prices are clearly stated, I also enjoy getting text messages and email notifications for current deals and promotions!!

L

Site Experience Feedback

Nov 25, 2024

Quick and easy

JKR

Site Experience Feedback

Nov 25, 2024

Easy Peasy

MJ from Long Beach

Site Experience Feedback

Nov 25, 2024

Great and easy.

Alejandro

Site Experience Feedback

Nov 25, 2024

Good experience, good layout!

Na

Site Experience Feedback

Nov 25, 2024

Na

Nana

Site Experience Feedback

Nov 25, 2024

It went well.

007Bond

Site Experience Feedback

Nov 25, 2024

No Problems

Donnybus

Site Experience Feedback

Nov 25, 2024

There were no problems all was ez

mark

Site Experience Feedback

Nov 25, 2024

great deals, needs more options for different flavors of protein. great if we can BOGO on different product brands

Titan13

Site Experience Feedback

Nov 25, 2024

Vitamin shop almost never disappoints and I always find what I need. The deals and discounts they offer make it possible to buy the things I need and want.

Lextwinkie

Site Experience Feedback

Nov 25, 2024

They were able to help me with what I was looking for !

Andrew

Site Experience Feedback

Nov 25, 2024

The website experience was very easy. I usually go into the store because I'm only a block away but they didn't have the specific item that I was looking for because it sells out really quickly. So the salesman suggested having it delivered either to the store to myself which really helps when they're not looking just to sell other products that are similar

Frank Rizzo

Site Experience Feedback

Nov 25, 2024

Very easy to get what I need.

Val

Site Experience Feedback

Nov 25, 2024

I have been buying from the Vitamin Shoppe for years and have not had a negative experience.

Online Shopper

Site Experience Feedback

Nov 25, 2024

Easy to navigate

Lux

Site Experience Feedback

Nov 25, 2024

Great service