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The Vitamin Shoppe Reviews - 40,377 Review - 9.4/10

Nov 27, 2024
Vitamin Shoppe offers online shoppers over 18,000 natural health products. Shoppers can select from over 400 quality brands and a variety of Vitamin Shoppe's own brand of products. Shoppers can save up to 40% discount if they purchase any Vitamin shoppe's brand of products. Vitamin and Supplements, Herbal products, Homeopathic products, personal care products, books and body building products are some of the items offered at this site. Other Features include frequent buyer bonus points, first time buyer bonus points, free color catalog, and gift certificates.
Circle of Excellence - The Vitamin Shoppe

2023
Winner

Circle of
Excellence

13 years

The Vitamin Shoppe Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.5 /10
Product Selection9.3 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.3 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

9.3 out of 10

Recent Reviews for The Vitamin Shoppe

Showing 281 - 300 of 40,377

Protein Queen

Site Experience Feedback

Nov 25, 2024

Always love getting my supplements here. They always come quickly and are reasonably priced

NITA

Site Experience Feedback

Nov 25, 2024

IT WAS A GREAT EXPERIENCE!

Benjamine

Site Experience Feedback

Nov 25, 2024

The website is so easy to navigate through. Always enjoy placing order online and picking it up at the store.

Breeze

Site Experience Feedback

Nov 25, 2024

Issue initially ordering through Apple Pay but after proceeding to next window transaction went through.

Anthony

Site Experience Feedback

Nov 25, 2024

Smooth

Brian

Site Experience Feedback

Nov 25, 2024

Very good helpful workers

Ramo

Site Experience Feedback

Nov 25, 2024

So easy to navigate through

Online Shopper

Site Experience Feedback

Nov 25, 2024

Disappointed that some items have been out of stock for weeks

@renzalisasis

Site Experience Feedback

Nov 25, 2024

Alex and Catherine were helpful to me regarding my purchase todag

Online Shopper

Site Experience Feedback

Nov 25, 2024

Good

KTB

Site Experience Feedback

Nov 25, 2024

You were the only company that has my favorite protein supplements! It was nice browsing your selection!

ES

Site Experience Feedback

Nov 25, 2024

The site is quick to bring up products the customer is searching for. I did not have to do much. I knew what I wanted and between seeing what was in stock in the store and being able to know that my local brick and morter VS shop carried it was extremely convenient. I am definitely satisfied with how my online shopping experience went.

Andy

Site Experience Feedback

Nov 25, 2024

It was fast and easy

Diane

Site Experience Feedback

Nov 25, 2024

Great Experience shopping at Vitamin Shoppe! Excellent deal on Just Ingredients Protein Powder

Anna

Site Experience Feedback

Nov 25, 2024

Awesome!

RavenSloth

Site Experience Feedback

Nov 19, 2024

My interaction was great. I am having trouble adding codes for points though. I have an email and on the website, a secret code for today but it never has a spot for it

Dee

Site Experience Feedback

Nov 25, 2024

Good

Online Shopper

Site Experience Feedback

Nov 25, 2024

Easy to find what I needed and research to make sure I got what i was looking for!

Kelvin

Site Experience Feedback

Nov 25, 2024

I really like how compared to other stores vitamin shoppe is more reasonable.I wouldn't say I like how sometimes your cart can disappear when signing into an account.

Sheba

Site Experience Feedback

Nov 25, 2024

Great experience ordering