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The Vitamin Shoppe Reviews - 40,169 Review - 9.4/10

Nov 29, 2024
Vitamin Shoppe offers online shoppers over 18,000 natural health products. Shoppers can select from over 400 quality brands and a variety of Vitamin Shoppe's own brand of products. Shoppers can save up to 40% discount if they purchase any Vitamin shoppe's brand of products. Vitamin and Supplements, Herbal products, Homeopathic products, personal care products, books and body building products are some of the items offered at this site. Other Features include frequent buyer bonus points, first time buyer bonus points, free color catalog, and gift certificates.
Circle of Excellence - The Vitamin Shoppe

2023
Winner

Circle of
Excellence

13 years

The Vitamin Shoppe Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.5 /10
Product Selection9.3 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.3 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

9.3 out of 10

Recent Reviews for The Vitamin Shoppe

Showing 1121 - 1140 of 40,169

BDR88

Site Experience Feedback

Nov 21, 2024

My overall experience was excellent. I was making a repurchase of a previous order so it was easy to find.

Cil

Site Experience Feedback

Nov 11, 2024

I used the Vitamine Shoppe Online for years and haven't in awhile. Unfortunately, it apears that you've kicked me out of the system because I had to create a new account so all the herbs I'm accustomed to ordering all lost. I re registered because my Cap 1 account offeres rewards for shopping at The Vitamin Shoppe online.


Post-Delivery Feedback

Nov 21, 2024

I have been a Vitamin Shoppe customer for many years. You still provide the most professional service, and I am still pleased with the service I receive from Vitamin Shoppe.

Doc

Site Experience Feedback

Nov 21, 2024

Did not receive email to change password

Happy online shopper

Site Experience Feedback

Nov 21, 2024

Searching items and placing my order online was fast and easy. The discounts are a plus.

CAMAZARI

Site Experience Feedback

Nov 21, 2024

great experience user friendly

forteseg

Site Experience Feedback

Nov 21, 2024

User friendly site

Nate

Site Experience Feedback

Nov 21, 2024

I am not well educated in what I needed for multiple areas of supplements so I asked and chatted with a person and they were able to steer me in the right direction. Although they told me where to go to find the products, they were really not too helpful on finding the right one for me - just showing me where they could be found.

Online Shopper

Site Experience Feedback

Nov 21, 2024

Good

MomOver30

Site Experience Feedback

Nov 21, 2024

I had no complaints. Search the items and proceed with the purchase. Everything was smooth.

Big Stepper

Site Experience Feedback

Nov 18, 2024

Very efficient and straight to the point

Amber

Site Experience Feedback

Nov 21, 2024

Sometimes the product I am looking for is not available.

steph

Site Experience Feedback

Nov 21, 2024

I always find whatever I need

EvaN

Site Experience Feedback

Nov 18, 2024

It was good

Charlie

Site Experience Feedback

Nov 21, 2024

I felt you had too many pop ups slowing the purchase slower?

Josie

Site Experience Feedback

Nov 21, 2024

I love shopping from The Vitamin Shoppe! I have always enjoyed the in store interactions as well as the ease of the mobile app.

BuggaBear

Post-Delivery Feedback

Nov 21, 2024

I did not receive the Horse Chestnut I ordered.

LibertyLou

Site Experience Feedback

Nov 21, 2024

It was quick and easy to find everything. I usually go in store but this was a great option.

MamaBear

Site Experience Feedback

Nov 21, 2024

I was disappointed that the $20 off of $100 didn't apply to the purchase I was making. I was glad that the order qualified for free shipping.

Bob Rose

Site Experience Feedback

Nov 21, 2024

FAST SERVICE GREAT PRODUCTS FREE SHIPPING SPECIAL DISCOUNT PROMOTIONS

Stronglysatisfied

Site Experience Feedback

Nov 21, 2024

Happy I tried online shopping it was so easy. I normally go to the store and there was not a store close to where I used to live so didn't go as offen if I knew it was this easy would have been shopping on line. Now that there is The Vitamin shoppe close to where I currently live but I will continue to shop online unless I'm out in the area.