The Vitamin Shoppe Reviews - 40,169 Review - 9.4/10
2023
Winner
Circle of
Excellence
13 years
The Vitamin Shoppe Rating
Overall Satisfaction | 9.4 /10 |
---|---|
Would Shop Here Again | 9.5 /10 |
Likelihood to Recommend | 9.5 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.5 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.3 /10 |
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 86% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
9.3 out of 10
Recent Reviews for The Vitamin Shoppe
Showing 1121 - 1140 of 40,169
BDR88
Site Experience Feedback
Nov 21, 2024
My overall experience was excellent. I was making a repurchase of a previous order so it was easy to find.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cil
Site Experience Feedback
Nov 11, 2024
I used the Vitamine Shoppe Online for years and haven't in awhile. Unfortunately, it apears that you've kicked me out of the system because I had to create a new account so all the herbs I'm accustomed to ordering all lost. I re registered because my Cap 1 account offeres rewards for shopping at The Vitamin Shoppe online.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- Full ratings for this review »
Cil
Post-Delivery Feedback
Nov 21, 2024
I have been a Vitamin Shoppe customer for many years. You still provide the most professional service, and I am still pleased with the service I receive from Vitamin Shoppe.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Doc
Site Experience Feedback
Nov 21, 2024
Did not receive email to change password
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Happy online shopper
Site Experience Feedback
Nov 21, 2024
Searching items and placing my order online was fast and easy. The discounts are a plus.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
CAMAZARI
Site Experience Feedback
Nov 21, 2024
great experience user friendly
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
forteseg
Site Experience Feedback
Nov 21, 2024
User friendly site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nate
Site Experience Feedback
Nov 21, 2024
I am not well educated in what I needed for multiple areas of supplements so I asked and chatted with a person and they were able to steer me in the right direction. Although they told me where to go to find the products, they were really not too helpful on finding the right one for me - just showing me where they could be found.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 21, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MomOver30
Site Experience Feedback
Nov 21, 2024
I had no complaints. Search the items and proceed with the purchase. Everything was smooth.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Big Stepper
Site Experience Feedback
Nov 18, 2024
Very efficient and straight to the point
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Amber
Site Experience Feedback
Nov 21, 2024
Sometimes the product I am looking for is not available.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
steph
Site Experience Feedback
Nov 21, 2024
I always find whatever I need
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
EvaN
Site Experience Feedback
Nov 18, 2024
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Charlie
Site Experience Feedback
Nov 21, 2024
I felt you had too many pop ups slowing the purchase slower?
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Josie
Site Experience Feedback
Nov 21, 2024
I love shopping from The Vitamin Shoppe! I have always enjoyed the in store interactions as well as the ease of the mobile app.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BuggaBear
Post-Delivery Feedback
Nov 21, 2024
I did not receive the Horse Chestnut I ordered.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: N/A
- Full ratings for this review »
LibertyLou
Site Experience Feedback
Nov 21, 2024
It was quick and easy to find everything. I usually go in store but this was a great option.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MamaBear
Site Experience Feedback
Nov 21, 2024
I was disappointed that the $20 off of $100 didn't apply to the purchase I was making. I was glad that the order qualified for free shipping.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Bob Rose
Site Experience Feedback
Nov 21, 2024
FAST SERVICE GREAT PRODUCTS FREE SHIPPING SPECIAL DISCOUNT PROMOTIONS
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Stronglysatisfied
Site Experience Feedback
Nov 21, 2024
Happy I tried online shopping it was so easy. I normally go to the store and there was not a store close to where I used to live so didn't go as offen if I knew it was this easy would have been shopping on line. Now that there is The Vitamin shoppe close to where I currently live but I will continue to shop online unless I'm out in the area.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »