The Vitamin Shoppe Reviews - 40,015 Review - 9.4/10
2023
Winner
Circle of
Excellence
13 years
The Vitamin Shoppe Rating
Overall Satisfaction | 9.4 /10 |
---|---|
Would Shop Here Again | 9.5 /10 |
Likelihood to Recommend | 9.5 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.5 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.3 /10 |
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 86% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
9.3 out of 10
Recent Reviews for The Vitamin Shoppe
Showing 1141 - 1160 of 40,015
Louise
Site Experience Feedback
Nov 21, 2024
Very positive and easy to navigate and place my order!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 18, 2024
I like it
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jos
Site Experience Feedback
Nov 11, 2024
Easy
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
4pamzzzz
Site Experience Feedback
Nov 21, 2024
Quick and easy
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 18, 2024
All good except for Klarna verification process. Tried to add my new cell and I had issues
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
H
Site Experience Feedback
Nov 21, 2024
It was east
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Health conscious
Site Experience Feedback
Nov 21, 2024
The site is easy to use and check out. And I like the auto delivery option to save me time on things I know I will keep buying
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Willbur66
Site Experience Feedback
Nov 21, 2024
Very good fast and easy
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BJT0223
Site Experience Feedback
Nov 21, 2024
It was a good experience. Easy. Only complaint is that Klarna does not accept my bank, yet Afterpay does.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JDP
Site Experience Feedback
Nov 13, 2024
Very easy to find what you are looking for and to check out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
SRD
Site Experience Feedback
Nov 21, 2024
I sometimes get my order cancelled by vitamin shoppe after it's placed because items are out of stock, which is frustrating. Items should not say they are available online if Vitamin Shoppe plans to cancel the orders later on. I think we should get the option to delay our order until items are in stock so we have a chance to get the deals/specials going on at that time. The option should be to delay the order till items are restocked or to cancel the order. I hope this most recent order does not get cancelled again.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Libra
Site Experience Feedback
Nov 21, 2024
Would appreciate if the best by dates were mentioned to make bulk orders and get it shipped, now I am making sure by picking them from store, it’s a hassle
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DONUTS
Site Experience Feedback
Nov 10, 2024
VERY EASY GREAT SELECTION AND PRICE
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
HolisticHealthNut
Site Experience Feedback
Nov 21, 2024
great! I love it and will always order from here!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 21, 2024
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
A Consumer
Site Experience Feedback
Oct 30, 2024
I was disappointed that the items I wanted for pick up had to be shipped.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
- Full ratings for this review »
A Consumer
Post-Delivery Feedback
Nov 21, 2024
I was a little disappointed that my order had to be split from pick up to half shipping half pick up
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Jonnybravo
Site Experience Feedback
Nov 21, 2024
It was a great deal
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
G
Site Experience Feedback
Nov 13, 2024
Great experience east to check out !
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 13, 2024
Easy to find product although the image did not load when I clicked on the product from the results list
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pete
Site Experience Feedback
Nov 21, 2024
Going out of town, needed something fast. Was able to find, order and pickup in one day! BAM!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »