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Tobacco General Customer Reviews

Tobacco General holds a 9.5/10 overall rating and 1,293 verified post-delivery reviews on Bizrate.

Tobacco General logo
Certified
Most Current Certification:
Jul 26, 2026
TobaccoGeneral is an online retailer specializing in tobacco-related products including pipe tobacco, cigars, cigar accessories, hookah, hookah accessories, shisha, and featuring free-shipping deals. They offer wholesale prices, great quality, and quick shipping.

Tobacco General Rating

Customer Certified
Certified

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Circle of Excellence
Circle of Excellence - Tobacco General

2025 Winner Circle of Excellence

3 years

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Post-Delivery Feedback - 1,293 Reviews

Overall Satisfaction:

9.5out of 10

Would Shop Here Again:

9.6out of 10

Likelihood To Recommend:

9.5out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

90%89%
Neutral rating icon

Neutral

6%8%
Negative rating icon

Negative

3%3%

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

10 out of 10

Site Experience Feedback - 1,618 Reviews

Overall Satisfaction:

9.4out of 10

Would Shop Here Again:

9.7out of 10

Likelihood To Recommend:

9.6out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

84%88%
Neutral rating icon

Neutral

14%10%
Negative rating icon

Negative

2%1%

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.6 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.6 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

7.5 out of 10

Variety of Shipping Options

Desired shipping options were available

8.9 out of 10

Recent Reviews for Tobacco General

Showing 1 - 50 of 2,911

  • Guy

    Post-Delivery Feedback

    Jul 25, 2026

    Always satisfied with purchases.

    • Overall Rating: 9
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: 9
    • On Time Delivery: 9
    • Customer Support: 9
    Full ratings for this review »
  • TG

    Site Experience Feedback

    Jul 25, 2026

    Very good, I used you a lot more when you had the free shipping. Obviously you don’t have that anymore, but I’m going to use you anyway thank you.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • MMR

    Site Experience Feedback

    Jul 25, 2026

    Everything is wonderful.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • GenghisKahnage

    Post-Delivery Feedback

    Jul 25, 2026

    anything you need and good prices

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Brian

    Site Experience Feedback

    Jul 25, 2026

    Great experience, as always. I need to update my subscription, to 25 cartons of tubes, or 5 , 5 packs of tubes. I miss under the verbiage.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Niemo

    Post-Delivery Feedback

    Jul 24, 2026

    Took longer than thought to get ..product is great..

    • Overall Rating: 7
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 7
    • Customer Support: N/A
    Full ratings for this review »
  • Julie

    Site Experience Feedback

    Jul 24, 2026

    Easy to order, great pricing! Ty

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • tobacco buyer

    Site Experience Feedback

    Jul 24, 2026

    Very good.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • mjcowboys

    Site Experience Feedback

    Jul 24, 2026

    I go through the site quickly

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Jul 23, 2026

    My friend will be ordering soon, new customer

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Max

    Site Experience Feedback

    Jul 23, 2026

    This is fine I am trying to quit but my husband passed away lately and I just have to watch my budget better only one income now

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Chip

    Site Experience Feedback

    Jul 23, 2026

    I’m satisfied with the service

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Kelly

    Site Experience Feedback

    Jul 23, 2026

    Have the tobacco we like at a great price with fast shipping!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • None

    Site Experience Feedback

    Jul 23, 2026

    None

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Тен

    Site Experience Feedback

    Jul 23, 2026

    Заказываю второй раз. Гильзы хорошие,табак понравился, мягкий.

    • Overall Rating: N/A
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: N/A
    Full ratings for this review »
  • BENNY

    Site Experience Feedback

    Jul 23, 2026

    VERY SIMPLE EASY TO USE

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • BigFog

    Site Experience Feedback

    Jul 23, 2026

    Very good

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jul 23, 2026

    dave

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • special K

    Site Experience Feedback

    Jul 23, 2026

    Works as it should.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Chip

    Site Experience Feedback

    Jul 23, 2026

    simple easy checkout ,exactly what I came for , thanks

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Jul 23, 2026

    Great service

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • SGwildnab

    Site Experience Feedback

    Jul 23, 2026

    Since I order at least 20 cans of Sir Walter Raleigh Aromatic every month, price is the main determining factor

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Geno

    Site Experience Feedback

    Jul 23, 2026

    All good

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Chris

    Site Experience Feedback

    Jul 23, 2026

    Very easy to order from this site.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Ed

    Post-Delivery Feedback

    Jul 22, 2026

    10/10

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • DJ

    Site Experience Feedback

    Jul 22, 2026

    I have always had great experiences with Tobacco General. On 1 occasion I accidentally purchased the wrong type, and they were very helpful with the return process.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Smoke

    Site Experience Feedback

    Jul 22, 2026

    I love shopping with yell i can always find what i need just wish shipping wasn't so high or there were discounts for someone like me who orders every month if not more

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Jul 22, 2026

    I always order from tobacco general however my tubes were crushed and one of my bags was open and there was some tobacco in the box

    • Overall Rating: 7
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • diggler

    Site Experience Feedback

    Jul 22, 2026

    easy ordering good quality product

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Jul 22, 2026

    Everything went smoothly from start to finish

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Kracker

    Site Experience Feedback

    Jul 22, 2026

    Sometimes the shipping is a little slower than others it seems depending on which location it’s shipped from, the Illinois location seems to get the package ready and on the way quicker. The product quality is consistently good, the packing of shipments is also consistently good, no damages to anything yet, pricing is fairly consistent and reasonable overall I’ll continue to order from you due to these points. More discounts would be nice but I get it, the pricing is already working on low margins

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Tammy

    Site Experience Feedback

    Jul 21, 2026

    Never have an issue on your sight! Pleased with pricing

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • JimR

    Post-Delivery Feedback

    Jul 21, 2026

    Made this order several times. Always great. My only complaint is the shipping charges are a little steep.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Jul 21, 2026

    Simple to order great experience. Only issue i had this time was somehow the box and one of the bags of tobacco was cut with a box cutter and some of the product spilled out in the box

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jul 21, 2026

    All was easy and very fast

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jul 21, 2026

    It was good the site was easy to use.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Jul 21, 2026

    It's all good

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Ted

    Site Experience Feedback

    Jul 21, 2026

    A-OK no problems

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Wayne in Indy

    Post-Delivery Feedback

    Jul 21, 2026

    They have the products I need in stock, reasonable price, and quick delivery.

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Roberta

    Site Experience Feedback

    Jul 21, 2026

    Very fast and easy to find what I need.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Mark

    Post-Delivery Feedback

    Jul 21, 2026

    Gambler tubes and the good stuff, all natural pipe tobacco make a very good cigarette in my opinion. I ordER, 5 pounds of bulk, tobacco and ten cartons of tubes and I am able to keep my cost around a dollar, a pack

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Kymz

    Post-Delivery Feedback

    Jul 21, 2026

    No problems

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Shearslinger

    Post-Delivery Feedback

    Jul 21, 2026

    Due to the ridiculous increase in the price of cigarettes, I have recently gone back to rolling my own, or should I say stuffing my own. I rolled my own for 20 years, but stopped after Philip Morris lobbed for an enormous tax increase on loose tobacco. I used to roll American spirit. The regular price of a 2 ounce pouch was $2.89. After the price increase due to the tax lobby by Phillip Morris that 2 ounce pouch went to $7.99 overnight. After that happened I felt stupid making my own cigarettes because I wasn’t saving any money plus my time so I began to smoke store-bought American Spirit Turquoise. It went up very often until it finally reached $21.12 for two packs with a Sheet‘s discount card. That made my cigarettes cost $.53 apiece now that a carton of American spirit Turquoise is $105! That is insane! I simply cannot afford it! I have found that with OHM Au Natural tobacco from Tobacco General. I’m able to build a flavor profile very close to what I normally like to smoke. It’s not perfect, but it’s close enough! Most of my friends who bum cigarettes off me tell me that they prefer the flavor of the ones I make to the American spirit Turquoise! I use two parts OHM red Au Natural to one part of OHM gold Au Natural. A lot of people in the roll your own Facebook group that I am in use another supplier for their tobacco. I have had no problem buying from Tobacco General, even though the shipping cost is high. I also understand why the shipping cost is high. They require extra careful packing to arrive with undamaged tubes! So far my packages have been very well packed! I even subscribed to regular tobacco and tube deliveries from Tobacco General. I believe is a wonderful way to stay stocked without having to remember to order. I bought a Powermatic five electric cigarette machine after borrowing one from a friend. It is an amazing tool for people who roll their own! It cost $289 buying directly from Powermatic which I strongly recommend! It cost more than that on Amazon!I just received 3 pounds of tobacco and 1000 tubes from Tobacco General and signed up for their subscription service for future deliveries. Due to the cost of the new machine, the next 10 cartons I make will cost $35.00. Subsequent cartons will cost seven dollars each which is very close to the price. I paid in 1975 when I began smoking!! Until there is a price increase in tobacco and tubes which is inevitable. Seven bucks a carton is dirt cheap! Especially with very high-quality tobacco and manufacturing techniques. I could not possibly be more satisfied with the tobacco quality,shipping carefully packed boxes delivered to my front porch from Tobacco General! Sincerely, Mark Mattox aka Shearslinger Master Barber/Cosmetologist

    • Overall Rating: N/A
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • zimmy

    Site Experience Feedback

    Jul 20, 2026

    good prices i need to keep ordering on line

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Bud

    Site Experience Feedback

    Jul 20, 2026

    Great price. Quick delivery

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Schmitz

    Site Experience Feedback

    Jul 20, 2026

    First time purchasing online with Tobacco General, overall was smooth and easy to order from

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Mike

    Site Experience Feedback

    Jul 20, 2026

    Good

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • None

    Post-Delivery Feedback

    Jul 20, 2026

    This last order I received was extremely dried out, very unhappy with what we received. I'll buy again from Tobacco General but if I receive another order like this one I will not be coming back.

    • Overall Rating: 2
    • Would Shop Here Again: 5
    • Likelihood To Recommend: N/A
    • On Time Delivery: 7
    • Customer Support: 5
    Full ratings for this review »
  • Mike

    Post-Delivery Feedback

    Jul 20, 2026

    I have no complaints other than the cost

    • Overall Rating: 8
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 8
    • On Time Delivery: 8
    • Customer Support: N/A
    Full ratings for this review »
  • Judy

    Site Experience Feedback

    Jul 19, 2026

    Very easy to navigate and order. I am a repeat customer to Tobacco General.

    • Overall Rating: N/A
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: N/A
    Full ratings for this review »
Tobacco General Customer Reviews | Verified Customer Reviews at Bizrate Surveys