Tobacco General Customer Reviews
Tobacco General holds a 9.5/10 overall rating and 1,274 verified post-delivery reviews on Bizrate.
Tobacco General Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
3 years
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Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 89% | 89% |
 Neutral | 7% | 7% |
 Negative | 4% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.7 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 86% |
Neutral | 10% | 12% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.6 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.6 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
7.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.7 out of 10
Recent Reviews for Tobacco General
Showing 1 - 50 of 2,942
Online Shopper
Site Experience FeedbackSep 23, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
JS
Site Experience FeedbackSep 23, 2026
I have used tobacco general in the past and have never had a bad experience.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jenny
Post-Delivery FeedbackSep 23, 2026
It took 16 days to be delivered from Illinois. It sat in Jacksonville since the 17th. It just arrived today and the box is ripped, damaged and taped up like crazy thank God it wasn’t something that could be broken. Too bad I can’t send pictures.
- Overall Rating: 1
- Would Shop Here Again: 5
- Likelihood To Recommend: N/A
- On Time Delivery: 1
- Customer Support: 6
mitch
Site Experience FeedbackSep 23, 2026
this is where I always buy and tell everyone else to
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Smokey
Post-Delivery FeedbackSep 23, 2026
Good Pricing fast delivery
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Becky
Site Experience FeedbackSep 23, 2026
I had a very good experience. I am able to find what I want every time I have ordered from them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Frank
Post-Delivery FeedbackSep 23, 2026
At present no complaints.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 7
- Customer Support: 10
Bob357
Site Experience FeedbackSep 23, 2026
Website works well, customer service is yet to be determined.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Mick
Post-Delivery FeedbackSep 23, 2026
Sometimes you are out of this flavor, which is my favorite sweet aromatic by Little Havana. My order was supposed to show up a week prior than what it did, but it did show up.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 6
- Customer Support: N/A
Lazlo
Post-Delivery FeedbackSep 23, 2026
I am very satisfied with the ease of ordering and product availability. Your packaging is superb.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 9
Panda
Site Experience FeedbackSep 23, 2026
Great quality fresh taste great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 22, 2026
quick and easy purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Barbara
Post-Delivery FeedbackSep 22, 2026
Friendly website. Good tracking. Product availability has never failed me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
none
Site Experience FeedbackSep 22, 2026
ok
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alex
Post-Delivery FeedbackSep 22, 2026
Product is in good quality and the price is affordable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Deww
Site Experience FeedbackSep 22, 2026
Always have what I want. Easy to find on the website. Quick ordering
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SSI
Post-Delivery FeedbackSep 22, 2026
Method of payment caused the cancelation of the order first time. Customer support was average in that case. But after changing the payment method everything was done promptly. Great product, good delivery. I was happy.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 6
Toni
Post-Delivery FeedbackSep 22, 2026
No problems...
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackSep 22, 2026
The tobacco seemed a little different this time, almost like it was damp. Had a harder time rolling it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Elmer
Post-Delivery FeedbackSep 21, 2026
I brag to my friends how simple it is to order and how cheap that you're product is versus the tobacco store
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Glad for online
Post-Delivery FeedbackSep 21, 2026
While in the process of moving out of state, we realized our local source of tobacco was not going to be an option. Found Tobacco General online who had availability and delivery options. Thank you Tobacco General.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Cobra428
Site Experience FeedbackSep 21, 2026
I am very pleased with the website and prices
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Post-Delivery FeedbackSep 21, 2026
Fast delivery if you pay extra shipping
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 9
rick
Post-Delivery FeedbackSep 21, 2026
Excellent prices, fast delivery
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Ozz
Site Experience FeedbackSep 21, 2026
Great place to buy tobacco products. Thank you.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Blazzin
Post-Delivery FeedbackSep 21, 2026
The only problem I've ever had is damaged product. And it seems to be happening more often
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Dan
Post-Delivery FeedbackSep 21, 2026
Good product at a fair price n fast shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Big Bear
Post-Delivery FeedbackSep 21, 2026
I've been ordering tobacco from this company for over a decade, maybe 2. Never had the tiniest issue. Can't find a better price, or company on the planet. I wish I could find mechanics and plumbers this good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Shawn
Site Experience FeedbackSep 20, 2026
Had my tube's and pipe tobacco but not my cigars, very easy to navigate the site and great prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Deals
Site Experience FeedbackSep 20, 2026
Easy and good quality
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tobacco buyer
Site Experience FeedbackSep 20, 2026
It was super easy since I’ve used it several times before It I wish shipping was cheaper
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DrBob
Site Experience FeedbackSep 20, 2026
Website changes are "old-fashioned". Clarify... When typing numbers, it should advance to the next field. Example, Credit Card, When the field for dates are filled the cursor should advance to the VSV Field automatically and without the TAB Key.. When filling in the verification for age and the day is complete, it should move to the month without the TAB Key. I hope this helps...
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jr
Site Experience FeedbackSep 20, 2026
always good, the product here is the best
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pickles
Post-Delivery FeedbackSep 20, 2026
I found exactly what I wanted And it was delivered early. I was very pleased with that. I've found my new go to.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackSep 20, 2026
If you like to roll your own cigarettes Tobacco General is the place to go for supplies.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Barb
Site Experience FeedbackSep 20, 2026
I love the access to find my tobacco, love the price of the 5 pound bags
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackSep 20, 2026
Keep up the good work
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Online Shopper
Site Experience FeedbackSep 19, 2026
Super
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jean
Site Experience FeedbackSep 19, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jj
Post-Delivery FeedbackSep 19, 2026
Love tobacco general
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: N/A
Big Mac
Post-Delivery FeedbackSep 19, 2026
The ordering process was very simple. I have been a customer for a month's now, and plan on using this site for the foreseeable future.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Somer
Site Experience FeedbackSep 19, 2026
I am satisfied because I was able to find exactly what I was looking for without outrageous pricing for the product and shipping/insurance is also reasonably priced.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Moana
Site Experience FeedbackSep 19, 2026
Been very happy with all of it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gin
Site Experience FeedbackSep 19, 2026
Love the selection
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
ROCKY
Site Experience FeedbackSep 19, 2026
ALL GOOD
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rich
Post-Delivery FeedbackSep 18, 2026
whats there tro say I got what I paid for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 10
HENRY
Site Experience FeedbackSep 18, 2026
Thanks!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 18, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Norad
Site Experience FeedbackSep 18, 2026
Easy to find what you want
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Zippy
Site Experience FeedbackSep 18, 2026
Coupons don't work....
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10