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Tobacco General Reviews - 1,327 Post-Delivery Reviews - 9.6/10

Tobacco General logo
Certified
Most Current Certification:
Jun 15, 2026
TobaccoGeneral is an online retailer specializing in tobacco-related products including pipe tobacco, cigars, cigar accessories, hookah, hookah accessories, shisha, and featuring free-shipping deals. They offer wholesale prices, great quality, and quick shipping.

Tobacco General Rating

Customer Certified
Certified

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Circle of Excellence
Circle of Excellence - Tobacco General

2025 Winner Circle of Excellence

3 years

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Post-Delivery Feedback - 1,327 Reviews

Overall Satisfaction:

9.6out of 10

Would Shop Here Again:

9.7out of 10

Likelihood To Recommend:

9.6out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

91%91%
Neutral rating icon

Neutral

5%6%
Negative rating icon

Negative

3%3%

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

8.1 out of 10

Site Experience Feedback - 1,613 Reviews

Overall Satisfaction:

9.4out of 10

Would Shop Here Again:

9.6out of 10

Likelihood To Recommend:

9.5out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

83%84%
Neutral rating icon

Neutral

14%13%
Negative rating icon

Negative

3%3%

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

7.6 out of 10

Variety of Shipping Options

Desired shipping options were available

8.6 out of 10

Recent Reviews for Tobacco General

Showing 1 - 50 of 2,940

  • lifelong smoker

    Site Experience Feedback

    Jun 13, 2026

    Easy to navigate, least expensive site I have found

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Jun 13, 2026

    The product is good. The service is good. It arrives on time and it's a reliable company. I recommend it.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Bucky

    Site Experience Feedback

    Jun 13, 2026

    There’s not much to tell it was just a straightforward purchase

    • Overall Rating: 8
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Angie

    Site Experience Feedback

    Jun 13, 2026

    Good

    • Overall Rating: 8
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • MikeM

    Site Experience Feedback

    Jun 13, 2026

    The site should remember that it already verified my age last time. People usually don't get younger!

    • Overall Rating: 7
    • Would Shop Here Again: 7
    • Likelihood To Recommend: 6
    Full ratings for this review »
  • White owl product available.

    Site Experience Feedback

    Jun 12, 2026

    Good experience finding the white owl product I need.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • tim

    Site Experience Feedback

    Jun 12, 2026

    very good, only issue is my last purchase was no shipping with over 100.00... this time there was

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Beast

    Post-Delivery Feedback

    Jun 12, 2026

    Great price ive had no problems at all . Im very pleased with every thing from tobacco general

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Jun 11, 2026

    It's the best

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Corinna

    Post-Delivery Feedback

    Jun 11, 2026

    I was using another company for approximately 4yrs and for 2 months I waited for them to help me purchase my Rolling machine. It came in stock, I ordered it, 3 days later they canceled my order and kept sending me ugly emails that I still could have ordered tubes and tobacco. I'm not dealing with disrespect to spend approximately 200$ I asked them to stop emails and review their own records, but giving me a hard time seemed to be easier???? So here I am and it's nice doing business with you and I plan on continuing to do so.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Great job Thank you

    Post-Delivery Feedback

    Jun 11, 2026

    Great job. Problem with usps

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    • On Time Delivery: 8
    • Customer Support: 7
    Full ratings for this review »
  • Jerri

    Site Experience Feedback

    Jun 11, 2026

    Nice site. Breaking up the products for easier navagation would be nice. Use a service other than Age Verify, they are horrible. Free shipping over $100 needs to be a thing.

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Elvira

    Post-Delivery Feedback

    Jun 11, 2026

    The Products are great and fresh, but some rolling machines are sold out and unavailable. Sometimes there's shipping delays, doesn't show tracking numbers and USPS is the worst. I will continue to buy from Tobacco General the products are fresh and best flavor

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: N/A
    • On Time Delivery: 5
    • Customer Support: N/A
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jun 10, 2026

    Good store

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Alena

    Site Experience Feedback

    Jun 10, 2026

    Заказывала впервые,пока подробностей не могу рассказать.

    • Overall Rating: N/A
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: N/A
    Full ratings for this review »
  • Davy 16

    Site Experience Feedback

    Jun 10, 2026

    EZ to shop

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jun 9, 2026

    Was awesome

    • Overall Rating: 8
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Cfritz80

    Post-Delivery Feedback

    Jun 9, 2026

    It was great they had all the products at a great price, except shipping is a 19.99 flat rate it seems which would be fine if I was ordering more stuff.

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 8
    Full ratings for this review »
  • Rob

    Post-Delivery Feedback

    Jun 9, 2026

    My order went great, and actually arrived a day early! I will order from here again. Thank you for a great shopping experience, Tobacco General!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Rick

    Site Experience Feedback

    Jun 9, 2026

    I love everything about this job Tobacco General everything is super easy to use keep up the good work

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Hollywood

    Site Experience Feedback

    Jun 9, 2026

    Happy as always

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jun 9, 2026

    very good and easy

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Dan

    Post-Delivery Feedback

    Jun 9, 2026

    I like buying from them cuz it firs my needs and is cheaper then buying it by the pound

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • none

    Site Experience Feedback

    Jun 9, 2026

    I am very happy with your company and will be ordering every time I need to

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Church

    Post-Delivery Feedback

    Jun 9, 2026

    Thank you for the order

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Ella

    Post-Delivery Feedback

    Jun 9, 2026

    Arrived on time, very happy with product

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Jun 9, 2026

    Always easy to place an order. and arrives quickly.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Mandy Rose

    Post-Delivery Feedback

    Jun 8, 2026

    Awesome Experience Always!!!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • auntie t

    Site Experience Feedback

    Jun 8, 2026

    Since I have used T G for several years, I have my past orders saved and can quickly and easily reorder what I want. The price keeps going up, but not near as much as everything else I purchase regularlyu.

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Dissidentmama

    Site Experience Feedback

    Jun 8, 2026

    Ease of purchasing was smooth, like the Red River smooth tobacco.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • RMO

    Post-Delivery Feedback

    Jun 7, 2026

    Quick and easy online ordering. Many products. Shipping is a lil expensive but always arrives when stated it will.

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Gigi

    Post-Delivery Feedback

    Jun 7, 2026

    Anytime I see anybody smoking I tell him about tobacco general and how easy it is to order and how good y’all are.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • CLW

    Site Experience Feedback

    Jun 7, 2026

    Very easy transaction.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Big B

    Site Experience Feedback

    Jun 7, 2026

    Greatt experience will order again

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Jun 7, 2026

    Why can’t it be delivered to my physical address? It always goes to the post office box even when the shipping label has my home address

    • Overall Rating: 8
    • Would Shop Here Again: 9
    • Likelihood To Recommend: N/A
    • On Time Delivery: 8
    • Customer Support: 8
    Full ratings for this review »
  • Jenni

    Post-Delivery Feedback

    Jun 7, 2026

    I ordered I got perfect on time. Will use again.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jun 7, 2026

    It was easy to order things

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • C.C.

    Site Experience Feedback

    Jun 6, 2026

    As easy as can be to order and prices are competitive.

    • Overall Rating: 8
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Verg

    Site Experience Feedback

    Jun 6, 2026

    good

    • Overall Rating: 10
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Smokey Joe

    Post-Delivery Feedback

    Jun 6, 2026

    Products are always fresh and survive shipping. Fast delivery.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jun 6, 2026

    Best tobacco website. User friendly

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Jun 6, 2026

    I've been ordering from Tobacco Gen. for years. They have never messed up my order.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Jim

    Post-Delivery Feedback

    Jun 6, 2026

    I’ll definitely let other’s know about your company.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 5
    Full ratings for this review »
  • GeeGee

    Post-Delivery Feedback

    Jun 6, 2026

    My Experience Has Always Been Awesome With Tobacco General.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • truk

    Post-Delivery Feedback

    Jun 6, 2026

    igot the brand name wrong so reorerdes

    • Overall Rating: 6
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 8
    • On Time Delivery: N/A
    • Customer Support: 6
    Full ratings for this review »
  • Luke

    Site Experience Feedback

    Jun 5, 2026

    Easy to maneuver

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Pegasus

    Post-Delivery Feedback

    Jun 5, 2026

    Very affordable. Prompt delivery.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Jun 5, 2026

    All product arrives in excellent condition. Have never had a problem and enjoy your products/

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Toni

    Site Experience Feedback

    Jun 4, 2026

    Love your service

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Jun 4, 2026

    .

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
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