Tobacco General Reviews - 1,327 Post-Delivery Reviews - 9.6/10
Tobacco General Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
3 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 91% | 91% |
 Neutral | 5% | 6% |
 Negative | 3% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
8.1 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 83% | 84% |
Neutral | 14% | 13% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
8.6 out of 10
Recent Reviews for Tobacco General
Showing 1 - 50 of 2,940
lifelong smoker
Site Experience FeedbackJun 13, 2026
Easy to navigate, least expensive site I have found
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 13, 2026
The product is good. The service is good. It arrives on time and it's a reliable company. I recommend it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Bucky
Site Experience FeedbackJun 13, 2026
There’s not much to tell it was just a straightforward purchase
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Angie
Site Experience FeedbackJun 13, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
MikeM
Site Experience FeedbackJun 13, 2026
The site should remember that it already verified my age last time. People usually don't get younger!
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
White owl product available.
Site Experience FeedbackJun 12, 2026
Good experience finding the white owl product I need.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
tim
Site Experience FeedbackJun 12, 2026
very good, only issue is my last purchase was no shipping with over 100.00... this time there was
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Beast
Post-Delivery FeedbackJun 12, 2026
Great price ive had no problems at all . Im very pleased with every thing from tobacco general
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackJun 11, 2026
It's the best
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Corinna
Post-Delivery FeedbackJun 11, 2026
I was using another company for approximately 4yrs and for 2 months I waited for them to help me purchase my Rolling machine. It came in stock, I ordered it, 3 days later they canceled my order and kept sending me ugly emails that I still could have ordered tubes and tobacco. I'm not dealing with disrespect to spend approximately 200$ I asked them to stop emails and review their own records, but giving me a hard time seemed to be easier???? So here I am and it's nice doing business with you and I plan on continuing to do so.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Great job Thank you
Post-Delivery FeedbackJun 11, 2026
Great job. Problem with usps
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: 7
Jerri
Site Experience FeedbackJun 11, 2026
Nice site. Breaking up the products for easier navagation would be nice. Use a service other than Age Verify, they are horrible. Free shipping over $100 needs to be a thing.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Elvira
Post-Delivery FeedbackJun 11, 2026
The Products are great and fresh, but some rolling machines are sold out and unavailable. Sometimes there's shipping delays, doesn't show tracking numbers and USPS is the worst. I will continue to buy from Tobacco General the products are fresh and best flavor
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 5
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJun 10, 2026
Good store
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alena
Site Experience FeedbackJun 10, 2026
Заказывала впервые,пока подробностей не могу рассказать.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Davy 16
Site Experience FeedbackJun 10, 2026
EZ to shop
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 9, 2026
Was awesome
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Cfritz80
Post-Delivery FeedbackJun 9, 2026
It was great they had all the products at a great price, except shipping is a 19.99 flat rate it seems which would be fine if I was ordering more stuff.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 8
Rob
Post-Delivery FeedbackJun 9, 2026
My order went great, and actually arrived a day early! I will order from here again. Thank you for a great shopping experience, Tobacco General!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Rick
Site Experience FeedbackJun 9, 2026
I love everything about this job Tobacco General everything is super easy to use keep up the good work
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hollywood
Site Experience FeedbackJun 9, 2026
Happy as always
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 9, 2026
very good and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dan
Post-Delivery FeedbackJun 9, 2026
I like buying from them cuz it firs my needs and is cheaper then buying it by the pound
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
none
Site Experience FeedbackJun 9, 2026
I am very happy with your company and will be ordering every time I need to
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Church
Post-Delivery FeedbackJun 9, 2026
Thank you for the order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Ella
Post-Delivery FeedbackJun 9, 2026
Arrived on time, very happy with product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackJun 9, 2026
Always easy to place an order. and arrives quickly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Mandy Rose
Post-Delivery FeedbackJun 8, 2026
Awesome Experience Always!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
auntie t
Site Experience FeedbackJun 8, 2026
Since I have used T G for several years, I have my past orders saved and can quickly and easily reorder what I want. The price keeps going up, but not near as much as everything else I purchase regularlyu.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dissidentmama
Site Experience FeedbackJun 8, 2026
Ease of purchasing was smooth, like the Red River smooth tobacco.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RMO
Post-Delivery FeedbackJun 7, 2026
Quick and easy online ordering. Many products. Shipping is a lil expensive but always arrives when stated it will.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Gigi
Post-Delivery FeedbackJun 7, 2026
Anytime I see anybody smoking I tell him about tobacco general and how easy it is to order and how good y’all are.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
CLW
Site Experience FeedbackJun 7, 2026
Very easy transaction.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Big B
Site Experience FeedbackJun 7, 2026
Greatt experience will order again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 7, 2026
Why can’t it be delivered to my physical address? It always goes to the post office box even when the shipping label has my home address
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 8
- Customer Support: 8
Jenni
Post-Delivery FeedbackJun 7, 2026
I ordered I got perfect on time. Will use again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 7, 2026
It was easy to order things
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
C.C.
Site Experience FeedbackJun 6, 2026
As easy as can be to order and prices are competitive.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Verg
Site Experience FeedbackJun 6, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Smokey Joe
Post-Delivery FeedbackJun 6, 2026
Products are always fresh and survive shipping. Fast delivery.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJun 6, 2026
Best tobacco website. User friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 6, 2026
I've been ordering from Tobacco Gen. for years. They have never messed up my order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Jim
Post-Delivery FeedbackJun 6, 2026
I’ll definitely let other’s know about your company.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 5
GeeGee
Post-Delivery FeedbackJun 6, 2026
My Experience Has Always Been Awesome With Tobacco General.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
truk
Post-Delivery FeedbackJun 6, 2026
igot the brand name wrong so reorerdes
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: N/A
- Customer Support: 6
Luke
Site Experience FeedbackJun 5, 2026
Easy to maneuver
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Pegasus
Post-Delivery FeedbackJun 5, 2026
Very affordable. Prompt delivery.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackJun 5, 2026
All product arrives in excellent condition. Have never had a problem and enjoy your products/
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Toni
Site Experience FeedbackJun 4, 2026
Love your service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 4, 2026
.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A