Tobacco General Customer Reviews
Tobacco General holds a 9.5/10 overall rating and 1,273 verified post-delivery reviews on Bizrate.
Tobacco General Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
3 years
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Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 89% | 89% |
 Neutral | 7% | 6% |
 Negative | 4% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.7 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 87% | 84% |
Neutral | 10% | 13% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.6 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.6 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
7.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.7 out of 10
Recent Reviews for Tobacco General
Showing 1 - 50 of 2,927
Frank
Site Experience FeedbackSep 12, 2026
Well Origanized and easy to find items along with good discount codes also excellent check-out system.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brian
Post-Delivery FeedbackSep 12, 2026
I ordered the materials last Saturday 9/5/26 and they arrived today 9/12/26 Amazing job just like last order!!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Toni
Site Experience FeedbackSep 12, 2026
I will stay with Tobacco General !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 12, 2026
Quick easy and good price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
PETE
Post-Delivery FeedbackSep 12, 2026
I have been using tobacco general for years and so do some of my friends. Its the best place we have found to get what we need at a cost we can afford
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Yolla
Site Experience FeedbackSep 11, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
linda
Site Experience FeedbackSep 11, 2026
I love this site. They always have my products and it gets to me fast. Great place to do business
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Smoker
Post-Delivery FeedbackSep 11, 2026
Only complaint; shipping cost way too high for one bag of tobacco.
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Reallyis
Site Experience FeedbackSep 11, 2026
Easy order experience
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 6
LuAnn
Site Experience FeedbackSep 11, 2026
Good prices and fresh product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
1st time buyer
Post-Delivery FeedbackSep 11, 2026
1st time at ordering from you and it was easy and the product arrived earlier than I expected. I haven't tried it yet cause I still have some left over. I bought some at a store so I'm still on that
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackSep 11, 2026
Always good service! Been using them for years!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Papapicker68
Post-Delivery FeedbackSep 10, 2026
Shipped in a timely manner. Products are as expected. Would recommend to everyone
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
swrong
Site Experience FeedbackSep 10, 2026
Easy to look up my tobacco and tubes, love the choices of sizes of tobacco, good prices, and fair shipping. Wish adding more (tobacco, tubes) were faster, it’s pretty sluggish.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
dixie rambler
Site Experience FeedbackSep 10, 2026
The site proved me everything I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
neso58
Site Experience FeedbackSep 10, 2026
im happy have this opportunity
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nathan
Post-Delivery FeedbackSep 10, 2026
I just wanna say of all the products I ordered and I’ve ordered quite a few in the past from multiple vendors this Dreamcatcher menthol or cool whatever you wanna call. It is very interesting. I like it a lot.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Gardners shop
Site Experience FeedbackSep 10, 2026
Trying to save money
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Mandyland
Post-Delivery FeedbackSep 10, 2026
Shipping is always so fast! Products are packed well. I have never had a problem with anything I’ve purchased.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
easyout99
Post-Delivery FeedbackSep 10, 2026
all is good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Drivette
Post-Delivery FeedbackSep 10, 2026
Great company. No problem
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Joe
Post-Delivery FeedbackSep 10, 2026
The tobacco is always fresh and the tubes are to I've been using yall since my wife passed 5 years ago to save money it's easy to order I've had one problem in 5 years and was resolved in hrs I love the Kentucky tobacco menthol and gamber menthol very smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackSep 10, 2026
Just received my order and I couldn’t be more pleased I only give good feedback when I receive good or excellent services and that is what I got great communication, great product and super fast delivery. Thanks you. 🙏😎
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackSep 10, 2026
good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Wooburne1
Site Experience FeedbackSep 10, 2026
I can make 15 cartoons for $100. Awesome deal.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tiger Kitty
Site Experience FeedbackSep 10, 2026
Mostly I have had no problem. One time my order did get lost but I called and they found it and I got it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
rigs
Post-Delivery FeedbackSep 9, 2026
fine tobacco at a reasonable price. shipping was also great. would recomend tobacco general for all your tabacco needs.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
E Spoonman
Site Experience FeedbackSep 9, 2026
All good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 8, 2026
I hate the price increase. Wish there were discounts or coupons.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Ryan
Post-Delivery FeedbackSep 8, 2026
I prefer to use Golden Harvest tobacco products and Tobacco General always has them in stock. The only issue I have is that there is always a shipping fee for even standard shipping of my products. I recognize that shipping products has a cost. And, I am not exactly sure why so many companies can ship items to their customers without charging if it's standard shipping. Express shipping always has an additional cost and is something that I would expect to pay for. But, even with the expense of shipping I will still continue to purchase my products from Tobacco General and have and would recommend them to other people wanting to purchase tobacco products.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 5
- Customer Support: 5
Crystal
Site Experience FeedbackSep 8, 2026
Great service. Prices are great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gak
Site Experience FeedbackSep 8, 2026
Good so far
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackSep 8, 2026
Good very happy
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 8
- Customer Support: 8
Jeff
Post-Delivery FeedbackSep 8, 2026
The only issue i have had is sometimes when we get to the bottom of the 5 lb bag there is what i wpuld call shake which doesn't work well with my rolling machine and clogs it up.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Gus
Post-Delivery FeedbackSep 8, 2026
People are handling the product are not taking care of the box some of tubes are damaged due to throwing the box on the edge and damaging the tube’s
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 5
Sam
Post-Delivery FeedbackSep 8, 2026
The pipe tobacco from Tobacco General Online is less than half the cost of pipe tobacco in the stores and actually smoother and better!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Tobacco general
Site Experience FeedbackSep 7, 2026
Very easy
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Kate
Post-Delivery FeedbackSep 7, 2026
Site easy to use. Excellent product selection. Shipping fairly expensive.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Luke
Site Experience FeedbackSep 7, 2026
Great company will keep ordering from them
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Beck
Site Experience FeedbackSep 7, 2026
Only place I buy from.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackSep 7, 2026
good service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
David
Post-Delivery FeedbackSep 6, 2026
So far this is the best place I have found that keeps there word on what they say . Delivery time price and products if I were you I would order from here
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Nonickname
Site Experience FeedbackSep 6, 2026
I like using this site. Prices are fair and shipping is quick.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ElO
Post-Delivery FeedbackSep 6, 2026
Cheap and easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
MikeD13
Post-Delivery FeedbackSep 6, 2026
Great product with good selection. Nothing to complain about. Pretty good shipping also.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
slimbo
Site Experience FeedbackSep 6, 2026
i am pleased with the ease of shopping here
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mrbill
Post-Delivery FeedbackSep 6, 2026
Always had good experiences with tobacco general. I would tell a friend but none only a couple of my close friends smoke and won’t consider rolling their own.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Missi
Site Experience FeedbackSep 6, 2026
Save so much money ordering from tobacco general. Easy to order and arrives in a timely manner. Definitely recommend.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 5, 2026
website sucks
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 5
Char
Site Experience FeedbackSep 5, 2026
Very easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10