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The Parts Biz Reviews - 851 Reviews - 8.9/10

Dec 16, 2024
The Parts Biz has an extensive collection of parts for washers, dryers, refrigerators, microwaves, stoves, oven, ranges, and more. From hoses for dishwasher or washer to lint filters for dryer and elements for stove, oven, and range hood. ThePartsBiz.com stocks one of the largest selections of Appliances and Appliance Parts in the United States. They are a small business that sells a variety of different appliance parts, including many hard-to-find parts.

The Parts Biz Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again9.0 /10
Likelihood to Recommend9.2 /10
Product Selection8.9 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.1 /10
Product Met Expectations9.2 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support7.8 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

9.0out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

79%80%

Neutral

15%16%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

8.7 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.1 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.9 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.8 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.1 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

7.7 out of 10

Variety of Shipping Options

Desired shipping options were available

8.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

7.8 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for The Parts Biz

Showing 421 - 440 of 851

Online Shopper

Post-Delivery Feedback

May 13, 2024

I had trouble finding the lid for my crock pot and this lid was perfect!

Online Shopper

Site Experience Feedback

May 13, 2024

Good found what I was looking for.

KVT

Site Experience Feedback

May 12, 2024

Easy to find what I needed and checkout

NananTx

Site Experience Feedback

May 12, 2024

We have a few dirtdevil products so I hope ya have more products to choose from, especially the older onez..God Bless

Roger

Site Experience Feedback

May 12, 2024

Good

Erikhernandez

Site Experience Feedback

May 12, 2024

It was easy to find the stuff i was looking for quick and ease definitely buying again

Online Shopper

Site Experience Feedback

May 12, 2024

Could have provided info on ease/difficulty of applying the part

Jim

Site Experience Feedback

May 05, 2024

You got my business because all of the parts I needed were sold together and were easy to find on your site.


Post-Delivery Feedback

May 12, 2024

Thearts were a newer version so they looked a little different. It took a few minutes to figure out how they fit in the dishwasher. Instructions or even an exploded view would have helped but I figured it out. Everything fit and the dishwasher works like new.

Bob

Site Experience Feedback

May 12, 2024

Good

Lee

Site Experience Feedback

May 01, 2024

Very easy to use.


Post-Delivery Feedback

May 11, 2024

Great service, great price and received it two days after ordering.

Online Shopper

Site Experience Feedback

May 09, 2024

Too many. I don't think it any of your business what my income is!

Online Shopper

Site Experience Feedback

May 09, 2024

Great place

Online Shopper

Post-Delivery Feedback

May 09, 2024

Order took over a week to arrive from Lexena, Ks. I'm in McCook, Ne. Less than 400 miles away. Shipped by DHL then transferred to USPS. DHL has to be the slowest of all package delivery companies.

rando

Site Experience Feedback

May 08, 2024

found what I was looking for

PastorDave1965

Site Experience Feedback

May 08, 2024

I was very satisfied with the overall availability of parts, plus the price was right and fair.

Mom

Site Experience Feedback

May 08, 2024

The process was quick and easy.

Dale

Site Experience Feedback

May 07, 2024

Pretty good experience pricing on part was good but I thought the shipping charges were a little high.

Na

Site Experience Feedback

May 07, 2024

Na

Paul

Site Experience Feedback

May 07, 2024

Good

Jessica Kelly

Site Experience Feedback

Apr 18, 2024

Overall my shopping experience was great.