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The Parts Biz Reviews - 869 Reviews - 8.9/10

Dec 4, 2024
The Parts Biz has an extensive collection of parts for washers, dryers, refrigerators, microwaves, stoves, oven, ranges, and more. From hoses for dishwasher or washer to lint filters for dryer and elements for stove, oven, and range hood. ThePartsBiz.com stocks one of the largest selections of Appliances and Appliance Parts in the United States. They are a small business that sells a variety of different appliance parts, including many hard-to-find parts.

The Parts Biz Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again9.0 /10
Likelihood to Recommend9.2 /10
Product Selection8.9 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.1 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.1 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

9.0out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

79%82%

Neutral

16%16%

Negative

5%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

8.7 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.1 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.9 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.8 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.1 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

7.8 out of 10

Variety of Shipping Options

Desired shipping options were available

7.9 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for The Parts Biz

Showing 361 - 380 of 869

Doty

Site Experience Feedback

May 25, 2024

It was easy

Online Shopper

Site Experience Feedback

May 14, 2024

Not sure yet just ordered


Post-Delivery Feedback

May 25, 2024

Received wrong part but made it work. Took 2 weeks to get to me

Dan

Post-Delivery Feedback

May 24, 2024

I think they should replace whoever packaged my items. It made your company look bad. I received four electrical burner coils for my stove. They came loosely in the box with no protection. No bubble wrap or brown paper, nothing. All four burner coils were bent where they are to be inserted into the stoves insert slots. I had to use plyers to bend them back into shape. It was careless on their part. I wouldn’t by from them again.

Joe

Site Experience Feedback

May 24, 2024

Easy

D Love

Site Experience Feedback

May 24, 2024

I think u should give all around pictures

Fish

Site Experience Feedback

May 23, 2024

Good

Tom

Site Experience Feedback

May 23, 2024

It was easy and great. Took less than 5 minutes.

Online Shopper

Post-Delivery Feedback

May 23, 2024

very satisfied thank you

Red

Site Experience Feedback

May 23, 2024

hit a google link, we'll see if site performs.

Troy

Site Experience Feedback

May 22, 2024

Purchase was easy.

Online Shopper

Site Experience Feedback

May 22, 2024

very good web site

Vlad

Site Experience Feedback

May 21, 2024

Good experience

Parts info

Site Experience Feedback

May 21, 2024

Great info about the part. I trust you more.

Izzy

Site Experience Feedback

May 21, 2024

Great job

Online Shopper

Site Experience Feedback

May 21, 2024

Clear website, reasonable shipping prices. Not sure about recommending the site or whether I'm really happy until the part arrives.. Some of the questions on the survey aren't really valid until the purchase arrives.

Debrag

Site Experience Feedback

May 21, 2024

Easy to find the food processor replacement parts I was looking for

Rb

Site Experience Feedback

May 20, 2024

Found the price to be the lowest on internet for my part.

Pat

Site Experience Feedback

May 06, 2024

Easy to find parts, large selection


Post-Delivery Feedback

May 20, 2024

The extremely high cost of over $120 to return plastic item is outrageous. Part cost $51 .

Rochelle

Site Experience Feedback

May 20, 2024

Very good

Mike

Site Experience Feedback

May 20, 2024

I Had No Problem Ordering The Parts I Needed. Thank You!