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The Parts Biz Reviews - 869 Reviews - 8.9/10

Dec 4, 2024
The Parts Biz has an extensive collection of parts for washers, dryers, refrigerators, microwaves, stoves, oven, ranges, and more. From hoses for dishwasher or washer to lint filters for dryer and elements for stove, oven, and range hood. ThePartsBiz.com stocks one of the largest selections of Appliances and Appliance Parts in the United States. They are a small business that sells a variety of different appliance parts, including many hard-to-find parts.

The Parts Biz Rating

Rating
Overall Satisfaction8.9 /10
Would Shop Here Again9.0 /10
Likelihood to Recommend9.2 /10
Product Selection8.9 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.1 /10
Product Met Expectations9.2 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.1 /10
Overall Satisfaction:
 

8.9out of 10


Would Shop Here Again:

 

9.0out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

79%82%

Neutral

16%16%

Negative

5%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

8.7 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.1 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.9 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.8 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.1 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

7.8 out of 10

Variety of Shipping Options

Desired shipping options were available

7.9 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for The Parts Biz

Showing 341 - 360 of 869

Big D

Site Experience Feedback

Jun 03, 2024

Easy to use

Kamikaze

Site Experience Feedback

Jun 03, 2024

Efficient and knowledgeable

Roick_pcs

Site Experience Feedback

Jun 02, 2024

Easy ordering process

Online Shopper

Site Experience Feedback

May 18, 2024

Good products and reasonable prices.


Post-Delivery Feedback

Jun 01, 2024

I was very disappointed in the size of the basket. I ended up with two of the exact same thing. I would like to return this one because I don't need it and it's too small.

Online Shopper

Site Experience Feedback

Jun 01, 2024

Super fast and simple

Budman

Site Experience Feedback

Jun 01, 2024

Easy,to order

the man

Site Experience Feedback

Jun 01, 2024

good

Driveshaft

Site Experience Feedback

May 31, 2024

question by email answered promptly. Carrier other than FedEx offered otherwise I would not have purchased.

Roger

Post-Delivery Feedback

May 31, 2024

So Happy that what I ordered was exactly what I needed

Great Replacement Part options

Site Experience Feedback

May 31, 2024

Shipping charge is high but everything is these days.

Mo

Site Experience Feedback

May 30, 2024

Use it frequently

Bo Byrd

Site Experience Feedback

May 15, 2024

They were all good experiences


Post-Delivery Feedback

May 30, 2024

Order number 709180 purchased 5-15-24. I ordered a IdlerPulley & Drive belt for Craftsman. I received the belt and 2 18”paint roller’s instead of the Idler Pulley’s. I still need them. I’ve tried every email address and looked for a telephone number. I was still unable to reach your contact anybody by voice.

Harald

Site Experience Feedback

May 30, 2024

Very easy to work with and very good price.

Tony

Site Experience Feedback

May 29, 2024

Hello, I did not find anything about this site discouraging, the prices are more than fair.

Carol

Site Experience Feedback

May 29, 2024

Everything was great

Alan

Site Experience Feedback

May 29, 2024

This couldn't have been easier.

Ted

Post-Delivery Feedback

May 29, 2024

Already recommended to a friend looking for parts

chula

Site Experience Feedback

May 12, 2024

Locating the item on the website is quite straightforward, with detailed specifications provided in the product description, including clear identification of the part number and compatible models.

TRS

Site Experience Feedback

May 28, 2024

OK

Bama

Site Experience Feedback

May 26, 2024

So far so good