The Parts Biz Reviews - 869 Reviews - 8.9/10
The Parts Biz Rating
Overall Satisfaction | 8.9 /10 |
---|---|
Would Shop Here Again | 9.0 /10 |
Likelihood to Recommend | 9.2 /10 |
Product Selection | 8.9 /10 |
Ease of Finding | 9.0 /10 |
Checkout Satisfaction | 9.1 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.1 /10 |
8.9out of 10
Would Shop Here Again:
9.0out of 10
Likelihood To Recommend:
9.2out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 79% | 82% |
Neutral | 16% | 16% |
Negative | 5% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.0 out of 10
Design of Site
Satisfaction with the look and design of the site
8.7 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.9 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.8 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.1 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
7.8 out of 10
Variety of Shipping Options
Desired shipping options were available
7.9 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Recent Reviews for The Parts Biz
Showing 341 - 360 of 869
Big D
Site Experience Feedback
Jun 03, 2024
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Kamikaze
Site Experience Feedback
Jun 03, 2024
Efficient and knowledgeable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Roick_pcs
Site Experience Feedback
Jun 02, 2024
Easy ordering process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
May 18, 2024
Good products and reasonable prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jun 01, 2024
I was very disappointed in the size of the basket. I ended up with two of the exact same thing. I would like to return this one because I don't need it and it's too small.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: N/A
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jun 01, 2024
Super fast and simple
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Budman
Site Experience Feedback
Jun 01, 2024
Easy,to order
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
the man
Site Experience Feedback
Jun 01, 2024
good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Driveshaft
Site Experience Feedback
May 31, 2024
question by email answered promptly. Carrier other than FedEx offered otherwise I would not have purchased.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Roger
Post-Delivery Feedback
May 31, 2024
So Happy that what I ordered was exactly what I needed
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Great Replacement Part options
Site Experience Feedback
May 31, 2024
Shipping charge is high but everything is these days.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Mo
Site Experience Feedback
May 30, 2024
Use it frequently
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bo Byrd
Site Experience Feedback
May 15, 2024
They were all good experiences
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bo Byrd
Post-Delivery Feedback
May 30, 2024
Order number 709180 purchased 5-15-24. I ordered a IdlerPulley & Drive belt for Craftsman. I received the belt and 2 18”paint roller’s instead of the Idler Pulley’s. I still need them. I’ve tried every email address and looked for a telephone number. I was still unable to reach your contact anybody by voice.
- Overall Rating: 2
- Would Shop Here Again: N/A
- Likelihood To Recommend: 2
- On Time Delivery: 6
- Customer Support: 1
- Full ratings for this review »
Harald
Site Experience Feedback
May 30, 2024
Very easy to work with and very good price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tony
Site Experience Feedback
May 29, 2024
Hello, I did not find anything about this site discouraging, the prices are more than fair.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Carol
Site Experience Feedback
May 29, 2024
Everything was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Alan
Site Experience Feedback
May 29, 2024
This couldn't have been easier.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ted
Post-Delivery Feedback
May 29, 2024
Already recommended to a friend looking for parts
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
chula
Site Experience Feedback
May 12, 2024
Locating the item on the website is quite straightforward, with detailed specifications provided in the product description, including clear identification of the part number and compatible models.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
TRS
Site Experience Feedback
May 28, 2024
OK
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
Bama
Site Experience Feedback
May 26, 2024
So far so good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »