Stengel Bros. Springs and Suspension Customer Reviews
Stengel Bros. Springs and Suspension holds a 9.6/10 overall rating and 66 verified post-delivery reviews on Bizrate.
Stengel Bros. Springs and Suspension Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2022 Winner Circle of Excellence
2 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 91% | 86% |
 Neutral | 9% | 14% |
 Negative | 0% | 0% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 86% | 88% |
Neutral | 11% | 9% |
Negative | 3% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
8 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Stengel Bros. Springs and Suspension
Showing 1 - 50 of 406
Rockguy
Site Experience FeedbackSep 2, 2026
I used the AI search co-pilot for its suggestions. This company had best prices and overall availability. I would have liked to have seen a little lower shipping price on my order but as to availability I will accept what it is.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TJ
Site Experience FeedbackSep 1, 2026
Straight forward pricing, accurate parts descriptions
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
aloha
Site Experience FeedbackSep 1, 2026
found it very easy. have ordered a few times in the past and has always been great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackSep 1, 2026
shipping cost
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
high ga
Site Experience FeedbackSep 1, 2026
all was good AI lead me straight to here and what i need
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 31, 2026
if this fits my application, I'll be thrilled (and buy more)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Geardude
Site Experience FeedbackAug 31, 2026
I've some trouble in the pas with parts numbers. but not in a while.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Green Works
Post-Delivery FeedbackAug 31, 2026
Great customer service. Had trouble sourcing an aftermarket part. Stengel Bros. was able source the part for us and received that part quickly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Sgt kish
Site Experience FeedbackAug 29, 2026
Site works well. Very excited that you do exact measurements.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 27, 2026
This is my first order, so I’ll see how it goes.
- Overall Rating: 8
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
dejongag
Site Experience FeedbackAug 25, 2026
The selection of parts is great, I haven't found anyone else that has what I need
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joe Dirte
Site Experience FeedbackAug 22, 2026
Had all the parts needed and great prices!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
big mike
Site Experience FeedbackAug 22, 2026
nice and easy website
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Juve carre
Site Experience FeedbackAug 21, 2026
Muy buen servicio lo remendaría ampliamente
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Your mom
Site Experience FeedbackAug 21, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Zak
Site Experience FeedbackAug 19, 2026
Had the diagrams I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bill
Site Experience FeedbackAug 19, 2026
Perfect
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Burr 1961
Site Experience FeedbackAug 19, 2026
been easy and painless , will purchase from Stengle Bros again in the future
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
textana
Site Experience FeedbackAug 16, 2026
They had what I needed will check here next time for lift axle parts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jeffro
Site Experience FeedbackAug 15, 2026
It was a little harder to enter all of my vehicle information because it's in one continuous line and you are not able to see if you made a mistake in what you enter. Other than that everything was pretty good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Trucker
Site Experience FeedbackAug 15, 2026
good overall but was missing some pictures
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dawson
Site Experience FeedbackAug 12, 2026
Overall I had god experience with the ease of use on the website and detailed information on the parts.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
DA
Post-Delivery FeedbackAug 12, 2026
I’ve ordered two times now and have been satisfied with the product and service. Planing on ordering more from Stengel Bros
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Stirlingmac
Site Experience FeedbackAug 11, 2026
Nice and simple..clear website and order process.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Backroads Auto
Site Experience FeedbackAug 11, 2026
I was able to compare the springs that came on my truck that are no longer available to ones that I ordered that I believe will work
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Air Rider
Site Experience FeedbackAug 11, 2026
Always have best prices and quick on delivery
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 11, 2026
my experience was quick and smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 11, 2026
shipping charges
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Camper
Site Experience FeedbackAug 10, 2026
Easy to navigate, simple to checkout... this survey took longer than ordering...
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Express Truck
Post-Delivery FeedbackAug 7, 2026
I placed an order online for overnight delivery. Just a few hours later I was notified that the item was unavailable but they included recommendations for a replacement. They were spot on. After my approval they handled everything from canceling first order to submitting new order and even handled the price difference without taking up any of my time. I will be looking to work with them in the future.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
RockBottomRepairLLC
Site Experience FeedbackAug 6, 2026
Very good easy to navigate prices are always competitive and customer service is very knowledgeable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Danny
Site Experience FeedbackAug 4, 2026
Danielle was VERY helpful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DA
Site Experience FeedbackAug 3, 2026
It was a very easy process to find what I needed for an older truck
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Crazy Jake
Site Experience FeedbackAug 3, 2026
Good experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 3, 2026
Think 80 bucks to ship is steep
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 3, 2026
The whole process was easy
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Express Truck
Site Experience FeedbackAug 3, 2026
Great search process. Large selection of parts with good descriptions of each part. Check out was having issues processing cc numbers.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
johnny
Site Experience FeedbackJul 31, 2026
Overall part is available and waiting on it
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Billyhe
Post-Delivery FeedbackJul 30, 2026
Received quick responce to an email that they had the part I was looking for. Purchase was fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Cotrucker
Post-Delivery FeedbackJul 29, 2026
The customer service sending notice followed up by a call getting me the pars I needed when I needed them. Absolutely will purchase from Stengel again. Al Ruunyon
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Her80
Site Experience FeedbackJul 26, 2026
Great price and simple checkout. Will be back
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
tjs45d
Post-Delivery FeedbackJul 25, 2026
Stengel had the part I needed, and shipped promptly.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 8
DAC
Site Experience FeedbackJul 24, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pauly20
Site Experience FeedbackJul 24, 2026
These guys have the best pricing and had everything I ordered in stock. I receive the items within a business day or 2. Excellent all the way around!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Studious Shopper
Site Experience FeedbackJul 24, 2026
The sales associates I spoke with were friendly and helpful, They helped me match my needs with their inventory on a very difficult and hard to find item.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kxbronco
Site Experience FeedbackJul 23, 2026
I got an email from Jack Stengel with links to the parts that I needed. Couldn’t have been better
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJul 22, 2026
could not find this size u-bolt locally or online. shipping was crazy high so I opted for 2day shipping, didn't happen in 2 days but rarely does in Alaska. was impressed that I got a call from you regarding address info soon after I ordered as she was putting my order together already. did not see infor on tracking so did not track it except for emails.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJul 22, 2026
Easy part Search quick and easy website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
tjs45d
Site Experience FeedbackJul 19, 2026
I need free shipping when I spend $500 + with your company.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Piv
Post-Delivery FeedbackJul 18, 2026
I initially contacted customer support to validate I was ordering the correct part. They were very helpful and answered all my questions. I then ordered the correct parts. They parts were OEM and were half the price that the original manufacture offered them at. I received my order within days. Couldn't be happier with the entire purchase!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10