Stengel Bros. Springs and Suspension Reviews - 69 Post-Delivery Reviews - 9.5/10
Stengel Bros. Springs and Suspension Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2022 Winner Circle of Excellence
2 years
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 75% |
 Neutral | 12% | 25% |
 Negative | 0% | 0% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 91% |
Neutral | 9% | 6% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
8.8 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
8.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
Recent Reviews for Stengel Bros. Springs and Suspension
Showing 1 - 50 of 418
Online Shopper
Site Experience FeedbackJun 12, 2026
Very easy to browse
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ac
Site Experience FeedbackJun 12, 2026
Easy and what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Danci
Site Experience FeedbackJun 11, 2026
Nice !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mskar
Site Experience FeedbackJun 11, 2026
When my previous order was unable to be fulfilled, due to backorders, I was promptly contacted and offered suitable substitutions. They carry more brands of air springs than I came across while shopping for them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 11, 2026
Every thing was great
- Overall Rating: 4
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
TommyR
Site Experience FeedbackJun 10, 2026
Bought from Stengel Bros previously and have returned to purchase the remainder parts I need. Purchased here because the parts are a good price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 9, 2026
I was not happy with the shipping. The shipping section at checkout under fedex stated fedex or ups and was about $20. Under ups it stated ups or fedex and it was $25. I despise fedex. They are notoriously unreliable, so I paid the extra $5 to hopefully get ups. But I got fedex. It got here on time, but I could have saved $5 and got the same service. Why have separate shipping options if you're going to ship most convenient anyway. Separate them or make it one price best way.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Tony
Site Experience FeedbackJun 8, 2026
Great prices
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Walt P
Site Experience FeedbackJun 6, 2026
Good stuff
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jp
Site Experience FeedbackJun 5, 2026
Usually everything works out good
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
JB
Site Experience FeedbackJun 5, 2026
simple and clean website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pugsley
Site Experience FeedbackJun 4, 2026
Good, Jack was very helpful via emails, we are a classic car parts supplier.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Romelo
Site Experience FeedbackJun 4, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Deejay
Site Experience FeedbackJun 4, 2026
Easy to use and fast. Very satisfied with the prices.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
zack
Site Experience FeedbackJun 2, 2026
My experience with the website today was excellent. The site was easy to navigate, and I was able to quickly find the suspension and axle parts I needed. The product descriptions were clear, and the search function helped me locate specific parts without difficulty. The ordering process was straightforward and efficient. Overall, the website was user-friendly, well organized, and made it easy to find information and complete my purchase. I appreciate the wide selection of parts and the helpful resources available. Great experience overall.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Juan S.
Site Experience FeedbackJun 2, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TRUCK MAN
Site Experience FeedbackMay 30, 2026
PERFECT!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
harry
Site Experience FeedbackMay 29, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
HaleXport
Site Experience FeedbackMay 29, 2026
I'm very pleased with my interaction with Mr Stengel. I submitted the measurements of what I needed, and he provided the custom made product. Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Papawgibb
Post-Delivery FeedbackMay 29, 2026
Price a little high but I got a better product that actually fits. Not like some other sights that claim to match my vehicle but don't fit. I am confident that this order will be an exact fit.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 9
CJs Diesel
Site Experience FeedbackMay 28, 2026
I like shopping from Stengel bros, they have a large selection of suspension components. The website is easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackMay 28, 2026
The purchasing process is clear and convenient, but immediate delivery of goods is lacking.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Neil
Site Experience FeedbackMay 27, 2026
Website was very easy to use and part descriptions were intuitive. Glad the products were available and required part numbers were easy to find/cross reference.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bechu55
Site Experience FeedbackMay 27, 2026
Very easy transaction, and well-priced. Will do business again!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackMay 27, 2026
N/A
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
farmer
Site Experience FeedbackMay 27, 2026
Jack Stengel very helpful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MSC
Post-Delivery FeedbackMay 26, 2026
I put in the number for the air springs I needed and they were in stock and at a decent price. Placed the order and received them in a timely manner.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
Online Shopper
Site Experience FeedbackMay 26, 2026
Good. Easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
NAPA
Site Experience FeedbackMay 26, 2026
The website is very detailed and items are easy to find.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
basil
Site Experience FeedbackMay 25, 2026
Good price.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackMay 23, 2026
Everything went as expected
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackMay 22, 2026
John was very helpful and knowledgeable on the subject of air brakes when I initially called a few weeks ago. The website was straight forward and easy to navigate, but then I knew the part numbers from the Ridewell website also.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Papawgibb
Site Experience FeedbackMay 21, 2026
Overall a good experience. I had problems with phone dropping my call but that was not any fault of yours.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Ren
Site Experience FeedbackMay 19, 2026
Great experience as always.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
D Wolf
Site Experience FeedbackMay 19, 2026
clear results with an easy to use interface with fast and easy checkout!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
aamused
Site Experience FeedbackMay 18, 2026
it was amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jon
Site Experience FeedbackMay 17, 2026
Overall satisfied with process of ordering.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
bigphil
Site Experience FeedbackMay 16, 2026
awesome products and great customer service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JDeere
Site Experience FeedbackMay 13, 2026
Very easy to find the product I needed and place the order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jay wise
Post-Delivery FeedbackMay 12, 2026
Jack went the extra mile to find my outdated and changed part number parts. Thank you jack.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
Online Shopper
Site Experience FeedbackMay 12, 2026
Easy & fast
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Denny
Post-Delivery FeedbackMay 10, 2026
Easy! Fast! Complete!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackMay 9, 2026
I like the fact that there is no missing information when looking for curtain parts. Price was fair and i am happy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bob
Site Experience FeedbackMay 8, 2026
I hope these parts are right. There were no pictures or spec's for me to compare with. Link part number I had from my build sheet was all I had and it matched yours.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JeffJ
Site Experience FeedbackMay 7, 2026
Customer service is top notch. I called and got answers right away for what I needed, and also got an email with even more info to help me make a good decision on parts that I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bakken
Site Experience FeedbackMay 7, 2026
While this was the first order placed, I've spoken to customer service in the past and they helped a lot.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Alafarmer
Site Experience FeedbackMay 6, 2026
The illustrated parts views with descriptions and online parts listings are outstanding and make looking up the correct parts very easy. If that weren't enough reason to shop with Stengel Bros, I can always count on being able to get quality parts (like Firestone air bags) at the most reasonable price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wyle E Coyote
Site Experience FeedbackMay 6, 2026
The website is a little sluggish, but otherwise ok. I do like the reorder button. It would be nice if other previously purchased items popped up with the reorder.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
SERAFO
Site Experience FeedbackMay 6, 2026
EASY AND SMOOTH
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ZHEKA
Site Experience FeedbackMay 5, 2026
Good experience. Little bit expensive
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10