Stengel Bros. Springs and Suspension Customer Reviews
Stengel Bros. Springs and Suspension holds a 9.5/10 overall rating and 70 verified post-delivery reviews on Bizrate.
Stengel Bros. Springs and Suspension Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2022 Winner Circle of Excellence
2 years
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Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 92% | 100% |
 Neutral | 8% | 0% |
 Negative | 0% | 0% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Overall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 89% | 89% |
Neutral | 8% | 8% |
Negative | 2% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
8.8 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
8.1 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
Recent Reviews for Stengel Bros. Springs and Suspension
Showing 1 - 50 of 417
tjs45d
Post-Delivery FeedbackJul 25, 2026
Stengel had the part I needed, and shipped promptly.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 8
DAC
Site Experience FeedbackJul 24, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pauly20
Site Experience FeedbackJul 24, 2026
These guys have the best pricing and had everything I ordered in stock. I receive the items within a business day or 2. Excellent all the way around!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Studious Shopper
Site Experience FeedbackJul 24, 2026
The sales associates I spoke with were friendly and helpful, They helped me match my needs with their inventory on a very difficult and hard to find item.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kxbronco
Site Experience FeedbackJul 23, 2026
I got an email from Jack Stengel with links to the parts that I needed. Couldn’t have been better
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJul 22, 2026
could not find this size u-bolt locally or online. shipping was crazy high so I opted for 2day shipping, didn't happen in 2 days but rarely does in Alaska. was impressed that I got a call from you regarding address info soon after I ordered as she was putting my order together already. did not see infor on tracking so did not track it except for emails.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJul 22, 2026
Easy part Search quick and easy website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
tjs45d
Site Experience FeedbackJul 19, 2026
I need free shipping when I spend $500 + with your company.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Piv
Post-Delivery FeedbackJul 18, 2026
I initially contacted customer support to validate I was ordering the correct part. They were very helpful and answered all my questions. I then ordered the correct parts. They parts were OEM and were half the price that the original manufacture offered them at. I received my order within days. Couldn't be happier with the entire purchase!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Bill
Site Experience FeedbackJul 18, 2026
Only thing I would habe liked is a way to search using length, width, and weight capacity for the air bags.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Boomer
Site Experience FeedbackJul 17, 2026
Very easy to purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Billyhe
Site Experience FeedbackJul 16, 2026
Found your company as I researched air springs for my 2006 Newmar Dutchstar Rv. Sent an online request about air spring part number and was quickly answered back that you had the air spring in stock and was even asked if I had the rear air spring number to check as well for me for a future purchase.. Awesome work
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
don
Site Experience FeedbackJul 16, 2026
site was great. just placed order minutes ago, doesn't seem like a great time for survey. don't yet know how things will turn out..hoping great.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
KC
Site Experience FeedbackJul 14, 2026
Of all the places selling this product, Amazon, eBay and etc, Stengel Bros was the only place that had all the various options w/ part numbers listed. I was assured I ordered just what I needed. Thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
akbrew
Site Experience FeedbackJul 14, 2026
It's always pleasant to shop at Stengel Bros!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Guy01
Site Experience FeedbackJul 13, 2026
👍🏼
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Herc34
Site Experience FeedbackJul 11, 2026
Most of my interactions were with Jack Stengel thru email.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mark
Site Experience FeedbackJul 10, 2026
Great customer service. I called to find availability and received a call back within minutes. Excellent job. Many thanks!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
byrohoe
Site Experience FeedbackJul 8, 2026
always easy shopping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 7, 2026
Best price in the internet
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DT
Site Experience FeedbackJul 7, 2026
EXCELLENT
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
FCG Transport
Site Experience FeedbackJul 6, 2026
GReat work
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Captain
Site Experience FeedbackJul 5, 2026
I need a part the internet provided yours after a long search
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wray
Post-Delivery FeedbackJul 1, 2026
The axle is just what I needed. Not your fault, but R&L took an extra day to deliver it. The tracking info sent me to the wrong carrier's website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
tow
Site Experience FeedbackJun 30, 2026
everything was smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
oneeye
Site Experience FeedbackJun 30, 2026
good easy site to get around on
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
pro stock
Site Experience FeedbackJun 28, 2026
great site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bob
Post-Delivery FeedbackJun 27, 2026
order was exactly what i wanted was in excelant condition and was received in a timely manner
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Wes
Site Experience FeedbackJun 26, 2026
I am very impressed in every way with Stengel Bros. Great people with knowledge and reasonable prices. Some prices were surprisingly low! I intend to look to them for whatever they handle first in the future.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Godzilla
Post-Delivery FeedbackJun 25, 2026
The price of the item that I purchased was way better than the Truck brand dealer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Travis Hoffman
Site Experience FeedbackJun 25, 2026
Can’t beat the prices and if you go to there place in Allentown Pa you’ll find awesome people that know what they are talking w
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Western Star
Post-Delivery FeedbackJun 25, 2026
quick shipping and professional service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Jaxson
Site Experience FeedbackJun 24, 2026
It could use some help
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
David R.
Site Experience FeedbackJun 24, 2026
Super easy and I liked the coupon. Your price is great btw.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
goat
Site Experience FeedbackJun 24, 2026
appreciate the help in resolving the part number issues and getting the right part.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
dejongag
Site Experience FeedbackJun 23, 2026
Called ahead to verify what I needed and the gentleman was very helpful and knowledgeable. These parts are hard to find, so I'm glad they had them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
outdoor
Site Experience FeedbackJun 23, 2026
No one in my state carrys the part that i needed and this was the cheapest and fastest option to get the part that i needed
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 5
Dale
Post-Delivery FeedbackJun 23, 2026
They were Very knowledgeable. I will recommend to others
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Will
Site Experience FeedbackJun 21, 2026
Google can find information on your site more readily than the search bar on your site.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 6
Online Shopper
Site Experience FeedbackJun 21, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Deejay
Post-Delivery FeedbackJun 19, 2026
It was easy to order and great price for the part. We couldn't source it locally and it arrived faster than expected. Will definitely be buying parts there again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 18, 2026
New customer
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bob
Site Experience FeedbackJun 18, 2026
simple and easy to burchase my order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bagged
Site Experience FeedbackJun 18, 2026
Great Experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Critical Repairs
Site Experience FeedbackJun 18, 2026
Getting to my cart on the website while using my phone was very difficult. I wound up adding an item to my cart in order to get into my cart, then removing the item later.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Joeh1148
Site Experience FeedbackJun 18, 2026
Item ordered was easy to find. On their website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dale
Site Experience FeedbackJun 18, 2026
Very helpful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jack m
Site Experience FeedbackJun 15, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Pugsley
Post-Delivery FeedbackJun 15, 2026
Good parts, good prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 12, 2026
Very easy to browse
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10