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Stengel Bros. Springs and Suspension Customer Reviews

Stengel Bros. Springs and Suspension holds a 9.8/10 overall rating and 68 verified post-delivery reviews on Bizrate.

Stengel Bros. Springs and Suspension logo
Certified
Most Current Certification:
Sep 16, 2026
Steering and Suspension Specialists. Full Service Spring shop. Alignments on all vehicles from small cars to large Tractor Trailers. They also sell Leaf Springs, Air Springs, Shock Absorbers, U-bolts, Suspension Parts, Lift Axles, Truck Bumpers. They ship all over the country and internationally as well.

Stengel Bros. Springs and Suspension Rating

Customer Certified
Certified

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Circle of Excellence
Circle of Excellence - Stengel Bros. Springs and Suspension

2022 Winner Circle of Excellence

2 years

Trust & Authority

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Learn more about reviews
Post-Delivery Feedback - 68 Reviews

Overall Satisfaction:

9.8out of 10

Would Shop Here Again:

9.7out of 10

Likelihood To Recommend:

9.8out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

97%91%
Neutral rating icon

Neutral

3%9%
Negative rating icon

Negative

0%0%

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.9 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.8 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Site Experience Feedback - 332 Reviews

Overall Satisfaction:

9.5out of 10

Would Shop Here Again:

9.7out of 10

Likelihood To Recommend:

9.6out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

86%84%
Neutral rating icon

Neutral

12%14%
Negative rating icon

Negative

2%2%

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

8 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

Recent Reviews for Stengel Bros. Springs and Suspension

Showing 1 - 50 of 400

  • Leyva

    Site Experience Feedback

    Sep 14, 2026

    look friendly just I need good delivery time please

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • JImmy R

    Site Experience Feedback

    Sep 13, 2026

    easy to find, good stock inventory, reliable company, highly recommended.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • BRANDON

    Site Experience Feedback

    Sep 11, 2026

    THE WHOLE PROCESS WAS GREAT.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Ronald

    Post-Delivery Feedback

    Sep 10, 2026

    You helped me find a solution that no one else could find and more importantly it worked. The only negative was that the support team told me it came with a Nylon Bushing pre-installed... I did not trust that pinion so I included a bushing in my order and sure enough no bushing when it arrived. Had I not included it I would have had to have waited another week to make my repairs.

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 9
    Full ratings for this review »
  • JM

    Site Experience Feedback

    Sep 10, 2026

    All good

    • Overall Rating: 8
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • Dylan

    Site Experience Feedback

    Sep 9, 2026

    Fast

    • Overall Rating: N/A
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: N/A
    Full ratings for this review »
  • 6 pack

    Site Experience Feedback

    Sep 9, 2026

    Good

    • Overall Rating: 8
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • Icy

    Site Experience Feedback

    Sep 9, 2026

    Wont let me change family after last name an 1 other

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Wayne

    Site Experience Feedback

    Sep 9, 2026

    Great communication from sales rep, felt comfortable ordering knowing I will get the parts I need

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Rascal got what i needed

    Post-Delivery Feedback

    Sep 7, 2026

    I was impressed by the service call phone rang twice got a real person and was helped right away will be buying more parts from stengle bros. Definitely because of there great service and correct parts when ordering you get what you order on a scale 1 to 10 I give them an 11

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Patrick

    Post-Delivery Feedback

    Sep 6, 2026

    Package did not come secure

    • Overall Rating: 9
    • Would Shop Here Again: 7
    • Likelihood To Recommend: 8
    • On Time Delivery: 8
    • Customer Support: 8
    Full ratings for this review »
  • DB

    Site Experience Feedback

    Sep 6, 2026

    Very good

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • bowser

    Site Experience Feedback

    Sep 6, 2026

    N/A

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Mackdude

    Post-Delivery Feedback

    Sep 6, 2026

    I ordered the air bag to replace one that blew. I went to test it and the one next to it was leaking also.😄 So I'll be ordering another today.

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 9
    • On Time Delivery: 10
    • Customer Support: 8
    Full ratings for this review »
  • Lake

    Site Experience Feedback

    Sep 5, 2026

    I love how easy it is to find parts for my trucks and such a pleasant experience to click on the drop down when setting up shipping and see the Uninted states Virgin Islands how much other supplies are losing money not shipping to the Virgin Islands you go Stengel Bros

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Mike

    Site Experience Feedback

    Sep 3, 2026

    fast and easy

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Bobby

    Post-Delivery Feedback

    Sep 3, 2026

    Nothing bad about this experience. I will definitely use this company the next time I need similar products

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Jake

    Site Experience Feedback

    Sep 3, 2026

    Shipping is too costly

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Rockguy

    Site Experience Feedback

    Sep 2, 2026

    I used the AI search co-pilot for its suggestions. This company had best prices and overall availability. I would have liked to have seen a little lower shipping price on my order but as to availability I will accept what it is.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • TJ

    Site Experience Feedback

    Sep 1, 2026

    Straight forward pricing, accurate parts descriptions

    • Overall Rating: 8
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • aloha

    Site Experience Feedback

    Sep 1, 2026

    found it very easy. have ordered a few times in the past and has always been great

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Sep 1, 2026

    shipping cost

    • Overall Rating: N/A
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • high ga

    Site Experience Feedback

    Sep 1, 2026

    all was good AI lead me straight to here and what i need

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Aug 31, 2026

    if this fits my application, I'll be thrilled (and buy more)

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Geardude

    Site Experience Feedback

    Aug 31, 2026

    I've some trouble in the pas with parts numbers. but not in a while.

    • Overall Rating: 8
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • Green Works

    Post-Delivery Feedback

    Aug 31, 2026

    Great customer service. Had trouble sourcing an aftermarket part. Stengel Bros. was able source the part for us and received that part quickly.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Sgt kish

    Site Experience Feedback

    Aug 29, 2026

    Site works well. Very excited that you do exact measurements.

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Aug 27, 2026

    This is my first order, so I’ll see how it goes.

    • Overall Rating: 8
    • Would Shop Here Again: 5
    • Likelihood To Recommend: 5
    Full ratings for this review »
  • dejongag

    Site Experience Feedback

    Aug 25, 2026

    The selection of parts is great, I haven't found anyone else that has what I need

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Joe Dirte

    Site Experience Feedback

    Aug 22, 2026

    Had all the parts needed and great prices!

    • Overall Rating: 10
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • big mike

    Site Experience Feedback

    Aug 22, 2026

    nice and easy website

    • Overall Rating: 6
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Juve carre

    Site Experience Feedback

    Aug 21, 2026

    Muy buen servicio lo remendaría ampliamente

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Your mom

    Site Experience Feedback

    Aug 21, 2026

    Good

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Zak

    Site Experience Feedback

    Aug 19, 2026

    Had the diagrams I needed

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Bill

    Site Experience Feedback

    Aug 19, 2026

    Perfect

    • Overall Rating: N/A
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: N/A
    Full ratings for this review »
  • Burr 1961

    Site Experience Feedback

    Aug 19, 2026

    been easy and painless , will purchase from Stengle Bros again in the future

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • textana

    Site Experience Feedback

    Aug 16, 2026

    They had what I needed will check here next time for lift axle parts.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Jeffro

    Site Experience Feedback

    Aug 15, 2026

    It was a little harder to enter all of my vehicle information because it's in one continuous line and you are not able to see if you made a mistake in what you enter. Other than that everything was pretty good.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Trucker

    Site Experience Feedback

    Aug 15, 2026

    good overall but was missing some pictures

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Dawson

    Site Experience Feedback

    Aug 12, 2026

    Overall I had god experience with the ease of use on the website and detailed information on the parts.

    • Overall Rating: 6
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • DA

    Post-Delivery Feedback

    Aug 12, 2026

    I’ve ordered two times now and have been satisfied with the product and service. Planing on ordering more from Stengel Bros

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Stirlingmac

    Site Experience Feedback

    Aug 11, 2026

    Nice and simple..clear website and order process.

    • Overall Rating: 10
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Backroads Auto

    Site Experience Feedback

    Aug 11, 2026

    I was able to compare the springs that came on my truck that are no longer available to ones that I ordered that I believe will work

    • Overall Rating: 8
    • Would Shop Here Again: 7
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Air Rider

    Site Experience Feedback

    Aug 11, 2026

    Always have best prices and quick on delivery

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Aug 11, 2026

    my experience was quick and smooth

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Aug 11, 2026

    shipping charges

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Camper

    Site Experience Feedback

    Aug 10, 2026

    Easy to navigate, simple to checkout... this survey took longer than ordering...

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Express Truck

    Post-Delivery Feedback

    Aug 7, 2026

    I placed an order online for overnight delivery. Just a few hours later I was notified that the item was unavailable but they included recommendations for a replacement. They were spot on. After my approval they handled everything from canceling first order to submitting new order and even handled the price difference without taking up any of my time. I will be looking to work with them in the future.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • RockBottomRepairLLC

    Site Experience Feedback

    Aug 6, 2026

    Very good easy to navigate prices are always competitive and customer service is very knowledgeable

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Danny

    Site Experience Feedback

    Aug 4, 2026

    Danielle was VERY helpful

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »