Sure
Post-Delivery FeedbackApr 25, 2026
After I tried the first batch of allure flooring to see if I liked it, and if it was good, the same product was not on the website when I went back to look! Allure was not very reliably responsive on email and I didn’t have much hope for calling because when I did that before the lady just didn’t seem to know what she was talking about, not helpful; and I had no time to spare. Allure almost made me miss getting more of the flooring because they took about 24 hours to respond to an email. Then when they did respond, they said go look on the website, which means they didn’t read or ignored what I said, because I told them that I already looked on the website. Then they sent a link to the product that wasn’t updated. So then I had to send another email and wait another 24 hours or so and by that time 1/3 of the stock they said they had in the first email was gone. So I had no choice but to only get what was left. Very nervewracking. I may have to try to find another product that nearly matches or coordinates to use as a border around this because I could not get enough for the last three spaces in my home.Then they don’t do what they say and let you sign for your delivery so you can make sure it’s right and okay AND that they put it somewhere best. I had orange flags, signs saying HERE and ESTES SHIPPING, put ALLURE HERE, arrows pointing, etc. etc. and they ignored them and set down the boxes mere feet from where I needed them. I’m very glad it’s over to deal with it and I have some flooring to continue putting in adjacent rooms to the first 440 square feet. The product is decent and looks fantastic. Hope they start making more unique offerings bc wood look plastic is been there, done that.