ShoeMall Reviews - 9,446 Review - 9.2/10

Nov 27, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for ShoeMall

Showing 281 - 300 of 9,446

CharlieB048

Site Experience Feedback

Nov 20, 2024

Reasonably easy to navigate, even on my phone Good product selection, nice to have a discount that works!

Wildman

Site Experience Feedback

Nov 20, 2024

The selection was good.

T-Hub

Site Experience Feedback

Nov 20, 2024

My experience was pretty good, straight to the point. Wish I was able to qualify for a promo.

Pitch

Site Experience Feedback

Nov 05, 2024

Easy process


Post-Delivery Feedback

Nov 20, 2024

Smooth process

Amy

Site Experience Feedback

Nov 12, 2024

Very simple and easy to order and check out

Online Shopper

Site Experience Feedback

Nov 20, 2024

Good

CL

Site Experience Feedback

Nov 20, 2024

Wide selection and great prices.

Deb

Site Experience Feedback

Nov 20, 2024

I like buying shoes at shoe mall. I have bought them in the past but it’s been a while because my shoes are so darn expensive. I wish the coupons applied and I would buy them more often.

Smart shopper

Site Experience Feedback

Nov 20, 2024

Easy to shop and love brand name merchandise!

NAG

Site Experience Feedback

Nov 20, 2024

The passcode did not work!

Online Shopper

Site Experience Feedback

Nov 20, 2024

fast

Marge

Site Experience Feedback

Nov 20, 2024

Nice selection and the sale price for what I needed

Nelcifer

Site Experience Feedback

Nov 20, 2024

It was clear and very easy to order from.

Kim

Site Experience Feedback

Nov 20, 2024

Fast, user friendly.

Doug Does

Site Experience Feedback

Nov 20, 2024

No problem, everything went smooth

shoop

Site Experience Feedback

Nov 20, 2024

Backordered for almost 2 months is extreme. Not in time for Christmas!!

T2

Site Experience Feedback

Nov 20, 2024

Very good experience!!

Teresa T

Site Experience Feedback

Nov 20, 2024

Interaction with ShoeMall was very easy and pleasant.

Bootie Girl

Site Experience Feedback

Nov 20, 2024

Good selection, fair price

Alice

Site Experience Feedback

Nov 20, 2024

Very easy to work through